10.0
really awful- Crashes / Fires:
- 3 / 27
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 57,992 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Since the vehicle was purchased in 2012 the air conditioning does not actually cool when the remote start is used. We live in Arizona where ambient air temperature is over 110 degrees Fahrenheit, and has been seen in the 130S, 4 months a year. I have used a thermocouple to measure interior temperature of the Durango and I have seen it up to 160 degrees Fahrenheit. Having 2 young children the air conditioning not operating when the remote start is utilized is not acceptable, whether it is leaving a store or at the house. Children are susceptible to dehydration and heat stroke more easily than adults, therefore exposing your child for just a few minutes is dangerous. We have notified the dealership on multiple occasions when it is in for servicing. They have yet to provide a solution and they stated there would be a computer update to repair this. If there is not a repair prior to this summer we will be taking legal action against the dealership or Dodge motor company.
- Yuma, AZ, USA
Tipm isn't working properly and vehicle won't start. The price for replacement and labor is $1,200. Manufacturer isn't paying for it.
- Kissimmee , FL, USA
The contact owns a 2012 Dodge Durango. The contact stated that the vehicle stalled without warning. The failure recurred numerous times. The contact mentioned that the vehicle was exhibiting the same failures listed in recall NHTSA campaign number: 14V530000 (electrical system). However, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 39,000.
- Newbury, MA, USA
The contact owns a 2012 Dodge Durango. The contact stated that the vehicle failed to start until after several attempts without warning. The failure recurred on several occasions. The vehicle was taken to the dealer. The technician diagnosed that the tim had failed and needed to be replaced. The vehicle was repaired. The contact stated that the vehicle was not included in NHTSA campaign number: 14V530000 (electrical system). The manufacturer was made aware of the failure. The approximate failure mileage was 48,000.
- Celebration, FL, USA
My 2012 Dodge Durango at approximate 45000 miles began to have problems starting. It will turn over and stall multiple times before starting. It will also turn the starter continually with out starting at all. Also it has had one incident to date of stalling while driving on highway. I was traveling at 65 miles per hour on turnpike when the car stalled for no known reason and I lost use of the gas pedal. After pulling to the side of highway I had to turn key off and restart to continue.
- Lake Worth , FL, USA
Engine would not cut off after pushing cut off and start button.
- Fort Wash., MD, USA
The contact owns a 2012 Dodge Durango. The contact stated that the key would not turn over into an on-position on several occasions. The vehicle failed to start after multiple attempts. The vehicle was not diagnosed or repaired. The vehicle was not included in NHTSA campaign id number: 14V634000 (electrical system). The manufacturer was notified of the failure. The failure mileage was not available.
- Orlando, FL, USA
I bought my 2012 Dodge Durango 3 weeks and it is not starting properly. I used the keyless remote entry and starter but the car will not start or sounds like the starter is stuck. I have to turn off the car and try again. It will normally take 4-5 tries just to get the car started and it depends if it will continue to run. I am not happy with this and noticed multiple people have the same problems.
- San Antonio, TX, USA
The contact owns a 2012 Dodge Durango. The contact stated that the battery warning light illuminated. The contact mentioned that both the exterior and interior lighting started to flash on and off. The vehicle was taken to the dealer. The technician diagnosed that the alternator was defective and needed to be replaced. However, the vehicle could not be repaired since the parts were not available to perform the remedy for NHTSA campaign number: 14V634000 (electrical system). The manufacturer was not made aware of the failure. The VIN was not available. The failure mileage was 43,000.
- Navasota, TX, USA
The contact owns a 2012 Dodge Durango. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer, who diagnosed that the fuel pump relay was defective and needed to be replaced. The vehicle was repaired. The manufacturer was not aware of the failure. In addition, the contact also received notification of NHTSA campaign id number: 14V391000 (electrical system). However, the part needed for the repair was unavailable. The approximate failure mileage was 21,000.
- Trevose, PA, USA
Most times when I go to start the truck it will not start. If it does start it dies immediately. When I try to start it again, the starter seems to get stuck, so I turn the key off and have to try it again. Eventually it will start and run normal. Just this morning, I went to move the vehicle, and it had no power. Once I hooked up the jumper cables I could hear a humming noise, which I assume would be the fuel pump, as I have read many complaints online about it not turning off due to the tipm. After I started it and let it run for a while I shut it off and could still here the fuel pump. I should not have to pull the fuse so that my battery will not die due to a defective part. I just got this truck a little over 2 months ago and have had the starting problem since I've got it. Now I got this fuel pump issue. I should not have to pay for something that Chrysler is aware of and, at this point, has chose not to do anything about.
- San Antonio, TX, USA
This vehicle has 2 recalls on it. The first is the brake booster. We were told we would be notified when the part was available after calling the dealer in February of 2014. It was fixed Dec 29, 2014. In Dec of 2014, we received another recall notice for the alternator, and were told parts were not available. On December 20th, 2014, we were leaving on a family vacation, loaded and ready to go when the vehicle failed. The car was completely dead and would not start. The dealer picked up the vehicle while I loaded my family in 2 different trucks to make a 90 mile drive to the cruise terminal where we paid $55 to park each truck. I came back Sunday the 28th of February and they had not repaired the car, stating they wanted $90 labor to replace the battery and $275 for a new battery, which was damaged by the alternator. After hours of calling, Chrysler finally approved a new battery, but the old one was put back in and charged. Due to being out of the country, I had to use E-mail to my mechanic to get things authorized. We did not get a rental for the entire week and my mother-in-law was left home without a vehicle for the week(christmas week). The alternator that was put on the car is still under recall and could fail again and we were told we would need to bring it back in for a new alternator at a later date. The new alternator is starting to make a humming noise like the last one and neither Chrysler or the dealer will do anything about it because it is still working. My wife will not drive the vehicle until it is fixed due to the warning of the car dying or catching fire and having our 3 year old with her if it happens. The trade in value is down due to so many being traded in and I will be left $10000 upside down on the vehicle. I asked for a rental until it is fixed correctly and was told that could not happen.
- Conroe, TX, USA
The contact owns a 2012 Dodge Durango. The contact received a notification for NHTSA campaign numbers: 14V391000 (electrical system) and 14V154000 (service brakes, service brakes, hydraulic) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Freehold, NJ, USA
At about 54K/56K miles the airbag and check engine light began to go on and off. When I got it checked they did not report anything outside of air is system but that was covered in the diagnostic. Then the car would make sudden jumps for no reason, airbag and engine and brakelights repeadedly came on and off. While attending my nephew funeral I got it checked since I would be on the road for no less than 4 hrs. I later found out there was a break recall once I got that fixed (16 Dec) the dash was flashing everything airbags, brakes, engine. Once I parked the car the nest day it would not come on. A jump did not work. Had it towed and told it was the fuel pump system for a car just a little over two years old and that Chrysler was only paying for 2011 Durangos for this issue. So I am paying in less than a week over $800 for an item clearly thats an issue and was told I should have gotten an extended warranty to avoid not paying factory defected equipment. Dissappointed as I always buy american but chyrsler just lost a customer and gained negative advertisement.
- Arlington, VA, USA
Trying to start vehicle and will not start, when I turn the key it will want to start and get stuck in a starting position, but not start. I had taken it in to a dealership and they said they fixed it, but as soon as the next day, it did it again. They wanted me to take it in again and leave it there for another week, I don't know about other people, but I do not have an extra vehicle around to use to get to work. Chrysler/Dodge dealerships should have loaner vehicles or some kind of deal at a rental company for their customers. Putting us out of a vehicle is just not right! I called again to the dealership and notified them that I will drop off my vehicle today and they said they would not be able to get to my Dodge until sometime next year in the second week. Not cool!!! he said they had over 195 vehicles ahead of me........what does that say about Chrysler/Dodge! (vehicle mileage is approx., paperwork in vehicle).
- San Antonio, TX, USA
Vehicle will just turn over and not start. Tipm is what Dodge says but they can't fix it.
- Florence, SC, USA
The contact owns a 2012 Dodge Durango. The contact stated that the vehicle stalled on numerous occasions. The contact mentioned that the battery would have to constantly be recharged. The vehicle was taken to a dealer where the failure was unable to be replicated. The failure persisted and the vehicle was taken back to a dealer, who diagnosed that the battery needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 14V634000 (electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 60,000. Updated 02/09/15
- New Orleans, LA, USA
The contact owns a 2012 Dodge Durango. The contact received a notification of NHTSA campaign number: 14V634000 (electrical system). The contact stated that while driving at 60 mph, the vehicle stalled without warning. The vehicle failed to restart. The vehicle towed to a private mechanic but was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 46,000.
- Hoodsport, WA, USA
The contact owns a 2012 Dodge Durango. The contact stated that the battery was replaced, but the power continued to drain and caused the vehicle to lose power without warning. The dealer stated that the tipm was not regulating properly and caused the fuel pump to remain activated, which drained the power. The manufacturer and the local dealer were to be contacted in order to determine the remedy for the vehicle. The approximate failure mileage was 50,000.
- Milwaukee, WI, USA
- Madison, WI, USA