I got this truck Jan 2015. Within one month, I notice on the ceiling by the truck that the fabric was pulling away from the edging on the ceiling. A 3-4 inch part pulling away. I was told by the dealer to wait until my first service appointment, that they could tuck the fabric back in. The tucked it in horrible, leaving greasy fingerprints on the ceiling, which resulted in it pulling away in a place a few inches over. It took 6 MONTHS of back and forth with the dealership. Several sets of photos were sent to Chrysler and then lost, rejected, resubmitted, over and over. Finally, Chrysler agreed to replace the headliner, something I really didn't want done because it's going to require taking the whole ceiling apart. I of course receive no update from the dealer that the new headliner is in, so I've now spend 1/2 the year pursuing this. So, today I drop it off at 7:45am, was told they would have it for the day. They would call me. They never call. I call at 3pm, 4:30pm, told the service tech is "not allowed to go home until it's fixed - this is a priority". So I call back at 6pm and....they are closed, they've all gone home. No one called. So I of course flipped and got a call from the service manager and said they aren't finished and if I want a loaner, I have to come now. How do I get there ASSHAT - - I do not have a car? Remember the shuttle service you said could pick me up? So I sent an email to the owner of the dealer, who, when I had a major TIPM problem with my 2012 Durango that they tried to deny existed, didn't answer my email, so I doubt she'll care that my truck is probably in pieces in the shop right now, with the idiot service tech scratching his head because he can't get the new headliner to fit....because it's a FACTORY ISSUE. What I needed was assurance that when my lease was up I would not be accused of tearing the headliner, now I feel like this is going to create alot of other problems. I also suspect that they will try to put the existing liner back in and repair it half-ass, so I marked an inconspicuous area of the headliner with a pen and emailed a photo of it with a timestamp to prove the headliner was not replaced (if they try to go that route...). So more to come, I'm sure what they do next will be a big shitshow, as is the case with this dealer on most things.