I was getting in the driver seat of my parked car. Prior to getting in I heard a loud thud that sounded like a spring released. The headrest safety feature had deployed. Again the car was parked and not in motion.

- Chula Vista, CA, USA

Out of nowhere, my headrest exploded. Apparently this is some sort of safety feature to avoid whiplash in an accident. My vehicle has never been in an accident and this happened for no reason. It slammed me in the back of the head out of nowhere while driving. I didn't know what happened. I thought I got hit. I see there are many complaints over the years online and yet, Dodge has not taken any responsibly and this isn't listed on the recall list. I'm scared to put my elderly mother in the car in fear that her headrest will explode and cause an injury

- Massapequa, NY, USA

While driving I heard a pop behind me. I realized when I got home that the head rest had broken.

- Blue Springs, MO, USA

We were driving down the road and the back of the passenger head rest exploded open for no apparent reason. I have contacted Chrysler about this but we have a restrictions on vehicle which I need to clear up with State of Tennessee but I have notice others complain about their head rest exploding.

- Mt Juliet, TN, USA

Passenger headrest deployed without notice or warning signs as I was parked in a parking lot today 6/27/2021. My son got into the backseat and reached forward to get phone charger and the passenger seat headrest deployed.

- Fort Washington , MD, USA

Drivers seat head rest activated for no reason. Popped out and forward. Needs to be repaired.

- Townsend , GA, USA

While traveling on freeway driver seat headrest deployed striking back of my head.

- Calimesa, CA, USA

Drivers side headrest exploded into the back of my head while driving down the road speed was 30mph. No bumps or accidents. Hit me hard enough in the back of the head that I became lightheaded.

- Hilliard, FL, USA

The active head restraint in the head rest deployed striking me in the back of the head while driving resulting in a headache.

- Newark, CA, USA

Passenger seat head rest suddenly popped out when I was driving on the freeway

- San Jose, CA, USA

Headrest deployed without reason while driving. There was no forward or rear impact to vehicle.

- Stovall, NC, USA

I was driving on an air force base, heading home after I picked up my children from their after school program. The active headrest suddenly burst open, while I was driving, hitting me in the back of the head and neck. It was so sudden and unexpected that I swerved out of my lane. Fortunately, I was able to regain control of the car without causing an accident. However, it distressed my children, put us all in danger, not to mention the other cars on the road. My neck felt like I had whiplash so I went home, iced it and made a doctor's appointment. I wish the manufacturer had contacted us about there being a recall, so that it didn't create this unsafe situation.

- Tampa, FL, USA

While sitting in the car with my family at walmart waiting for frock pick up the passenger seat headrest air bag burst open. We were not in accident or had we went over any large speed bumps. Actually the car was in park.

- Rock Hill, SC, USA

The vehicle was occupied by my wife and two small children. They were stationary sitting at idle in a parking lot when the active head restraint system in the driver seat deployed narrowly missing my wife's face as she was turned around looking at the children in the rear of the vehicle. There was no force or inadvertent contact made to the seat or in the vicinity of the headrest that would cause accidental deployment at the time of occurrence. The headrest is now unservicable and unable to be reset as the plastic hardware in the trigger mechanism failed.

- Marana, AZ, USA

Driving home and headrest forcefully deployed striking back of my head. I was in fairly heavy traffic and, at first, thought I had been rear ended. I discovered what had happened once I got home and saw that the headrest was not intact.

- Concord, NC, USA

Headrest deployed without a rear collision or hard braking. Vehicle was stationary when the headrest safety mechanism deployed.

- San Angelo, TX, USA

Driver side headrest assembly exploded.

- Yigo, GU, USA

We were driving home from thanksgiving break on the highway when we heard a loud pop. My husband thought my daughter had thrown something at his head. We looked back and she was asleep. We turned on the lights to see what happened and we found the head test had popped out. My husband had a slight headache after but we cannot get the headrest fixed.

- College Station, TX, USA

One day while my wife was driving with my 23 year old daughter in the front passenger seat they was sitting at a red light and the headrest burst forward hitting my daughter in the back of the head. Ever since that day she now has issues with vertigo and has dizzy spells at least 2 times a month.

- Ontario, CA, USA

The second incident was myself driving on the freeway the driver side headrest burst forward while in motion hitting me in the back of the head causing me to swerve from the far left lane across two lanes before gaining control of the vehicle again. Lucky for me it was late at night and no other traffic was around otherwise I could have ended up in a collision. Also refer to tracking number 11389462. As this was the second headrest to malfunction.

- Ontario, CA, USA