10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 26 / 0
- Average Mileage:
- 46,674 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Passenger seat, headrest exploded part of cars, active restraint system, hitting my son in the head
- Valencia, CA, USA
While vehicle was being driven, passenger headrest spontaneously deployed/exploded, hitting passenger in the head with strong force, causing significant head, neck and shoulder pain.
- Winterville, NC, USA
The component that failed was the passengers headrest. It automatically deployed while driving with no collision or hit. I was able to stop and park right away because it hit my daughter on the head. I just wanted to make sure she was good. This happened today 07/16/2024 so will call my dealer tomorrow to see if they can do something about it and hopefully they can fix it. For now, I thank God my daughter is good. I did no report with insurance, or police. I had no warning before it happened.
- Las Vegas, NV, USA
The passenger headrest opened up during normal driving and hit the passenger in the head, hard. Upon inspection the brackets that hold some sort of spring-loaded mechanism appear to have cracked/broken to allow the head rest to open up.
- Tavares, FL, USA
Passenger side active headrest deployed without accident while sitting in driveway no one in or around vehicle and also not running.
- Wapato, WA, USA
I was driving along thankfully at a low rate of speed when suddenly my passenger seat head rest popped really loud and sprang open. Scared the Crap out of me, and caused me to swerve really hard and almost out of my lane. Thank God no one was sitting in the passenger seat at the time!!
- Graham, TX, USA
The passenger side head rest deployed for no reason. Has not been in any accidents. Shop states it would cost me $850 to get fixed. I believe this is a defect of the part since I was just going down the road when this happened. As I said before I have not been in any accidents. Please send me a replacement for this vehicle or put out a recall on this. I have seen that there is multiple people having this issue.
- Altoona, IA, USA
The passenger side active head restraint headrest deployed while driving. Upon activation, it struck the passenger in the head causing dizziness and pain. According to a few online forums, this has been an issue for some time. No one has inspected my vehicle so far but me. The headrest is unable to be reset. There was no warning and no lights or messages indicating the failure.
- Kendall Park, NJ, USA
Was driving and noticed my headrest was actually touching my head, it had deployed like it should when you hit an accident. Nothing was hit.
- Roberta, GA, USA
While driving down the interstate, the passenger headrest deployed and hit my husband in the back of the head, jarring him and hurting his neck. This is the second time this has happened, the first time was on the driver-??s side and dodge repaired the issue. The plastic clips holding the metal latching mechanism snapped and the headrest deployed. I called the dealership and was told there were no recalls. There were no warning lights or signs that this was going to happen. At this time I have not turned it into insurance or filed a police report because it was a faulty piece of equipment within the car. If this would have happened on the driver side, it could have caused a wreck or knocked the driver unconscious. Even in the passenger seat, this causes serious injury concerns to the neck and head.
- Pittsburg, KS, USA
Upon arriving home, I parked the car in the garage. As I was collecting my belongings to exit the car, the driver's headrest "exploded" sharply striking me in the back of the head. While I was uninjured - beyond the resulting headache - this appears to be a defect with the vehicle. On inspection, it appears the plastic retaining bar failed causing the headrest to separate.
- Monroe, NC, USA
Sitting at drive through and driver headrest exploded and hit me in the back of the head. Thank God I was not moving at the time and my car was in park or I may have wrecked! Startled me and I was dazed and confused because I couldn-??t figure out what had happened! This just happened a few hours ago so I have not been able to report it or have it checked out. I did take several pictures. There were no warnings or anything and it just happened as I was sitting there! If I had been driving, it could have been catastrophic! My neck is sore and I have a headache.
- Greeley, CO, USA
Rackin pinion, Lumbar drivers seat stopped working, 120v outlet came out, jerking at pulling off, all dash components do things when ever. Electrical issues within radio and dash.
- Lexington, SC, USA
Headrest deployed under normal driving conditions
- Lansing, KS, USA
The passenger head rest popped/exploded and juts forward and will not close back. I was advised that it is an airbag recall issue. However after checking my vin nothing is shown listed here. On a google search it says there is a ten year unlimited mile recall.
- Crosby, MS, USA
Jan 24, 2023. Drivers Active Headrest was deployed. No incidents/accidents and must be replaced looks like the plastic retaining hooks malfunctioned. must be replaced. UNKNOWN exactly what happened. Hea
- Roswell, GA, USA
We were driving down the interstate, and the active head restraint deployed for no reason. I was in the passenger seat. It hit me hard in the back of the head. I didn-??t know what had happened. It felt like we had been hit by a car. I can-??t imagine this happening if you were in the drivers seat! This is so dangerous! I am having head/neck issues now! I have an appointment with Dodge to inspect my headrest this week. I have been scared to drive my car. I-??m worried the drivers side will do the same! I had no idea this could even happen until I researched afterwards. I saw that others have had this happen to them too.Dodge needs to recall these headrests!
- Spring Hill, TN, USA
While traveling east upon Illinois Route 62 at an estimated speed of 50 mph without warning the driver-??s side active head rest (AHR) activated and deployed striking the driver in the back of the head causing a minor headache. At this time, the active head rest is available for examination and the local Dodge Dealer will be notified for assistance with the repair. Since the incident just occurred, the active head rest has not yet been inspected. Prior to the active head rest being deployed there was no warning lights or messages. Fortunately, there was no reported traffic accidents or other injuries reported.
- Mchenry, IL, USA
The passenger headrest exploded/ ruptured when the car was turned on. The headrest is unusable, during detonation of the failed part it can and will startle the person in the seat and or cause damage to them. We will be taking it to the dealership for further evaluation.
- Georgetown , TX, USA
- Peachtree Corners, GA, USA