10.0
really awful- Crashes / Fires:
- 7 / 0
- Injuries / Deaths:
- 12 / 0
- Average Mileage:
- 50,162 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The passenger head restraint deployed while driving on a smooth road at about 30 mph. No crash or unusual road conditions.
- Canton, GA, USA
Sitting at drive through and driver headrest exploded and hit me in the back of the head. Thank God I was not moving at the time and my car was in park or I may have wrecked! Startled me and I was dazed and confused because I couldn-??t figure out what had happened! This just happened a few hours ago so I have not been able to report it or have it checked out. I did take several pictures. There were no warnings or anything and it just happened as I was sitting there! If I had been driving, it could have been catastrophic! My neck is sore and I have a headache.
- Greeley, CO, USA
Occupant Restraint Control (ORC) module failure. Existing Recall for other 2014 Dodge Durangos
- Blue Ridge, VA, USA
Headrest deployed under normal driving conditions
- Lansing, KS, USA
Driver side headrest deployment
- Cadiz, OH, USA
Driverside front headrest just popped for no reason. Loading kids in SUV and it just popped, March 8th 2023 no reason or explination I contacted crysler Corp they told me there is nothing they can do to help me and that its not covered they can give a price on a new headrest
- Spring Hill, FL, USA
The passenger head rest popped/exploded and juts forward and will not close back. I was advised that it is an airbag recall issue. However after checking my vin nothing is shown listed here. On a google search it says there is a ten year unlimited mile recall.
- Crosby, MS, USA
Service airbag system, service antilock brakes, service transmission, service shifter suddenly appear. Ater pulling over and turning it off the car went dead. Just spent $1500 for a new computer and two days later I have service airbag system. I have videos of the chaos. If this car is in an accident the airbags will not go off and passengers will be unprotected. The electrical issues in this car are beyond comprehension. Chrysler needs to take responsibility before it causes a catastrophic injury. The behavior of this vehicle is unacceptable and unsafe.
- Langhorne , PA, USA
The contact's wife owns a 2014 Dodge Durango. The contact stated while his daughter was driving 65-70 MPH, she heard a loud popping sound. The contact's daughter veered to the side of the road and inspected the vehicle but could not determine the cause of the popping sound. Upon returning inside the vehicle, the contact's daughter noticed that the front passenger's side headrest had independently deployed. There was no warning light illuminated. The contact's daughter continued to drive the vehicle. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 50,000.
- Porterville, CA, USA
In October 2014, a recall was called for some 2014 Dodge Durangos and Jeep Grand Cherokees because a electrical issue where the air bag light intermittently comes on and turns off repeatedly. My vehicle was not included but it is having the same issue which almost seems like a short in wiring. This is an issue that widely discussed in the Durango chat as other people are told as well that their 2014 is not included but they have the same issue.
- New Orleans, LA, USA
The active head restraint system deployed on passenger side while sitting at a traffic light with no warning or impact to another vehicle. I was the passenger when the headrest blew out causing my head to jerk forward and straining my neck. I have an appointment scheduled at the Dodge dealership in Thousand Oaks, CA on 11/5/2021 at 9:30am. No warning lamps or systems whatsoever.
- Simi Valley, CA, USA
Front passenger-??s headrest airbag deployed while parked. Nothing hit us, my daughter was in the seat.
- Panama City, FL, USA
The headrest deployed and has a broken pin and I am unable to put it back in place.
- Titusville, FL, USA
While stopped at a red light, the headrest exploded and hit me in the back of the head. The soft part popped forward with force away from the hard plastic back.
- Allison Park, PA, USA
Passenger headrest deployed randomly and unexpectedly without warning during normal forward vehicle operation striking the passenger in the head. Vehicle was not in traffic or in contact with any other vehicle or object. Vehicle has no accident history or air bag deployment history. No warning lights and no warning prior to deployment. Owner is on summer holiday in Colorado. Owner contacted local Colorado dealer and was advised the headrest is not a repairable item and as such will require replacement. Dealer estimated repairs to be approximately $1,100. Part will need to be ordered and dealer could not estimate ETA for the part.
- Carmichael, CA, USA
System states service air bag system and air bag light is light up on dash. Is on from start up to running and turn engine off.
- Clovis, CA, USA
While traveling on freeway driver seat headrest deployed striking back of my head.
- Calimesa, CA, USA
While sitting in the car with my family at walmart waiting for frock pick up the passenger seat headrest air bag burst open. We were not in accident or had we went over any large speed bumps. Actually the car was in park.
- Rock Hill, SC, USA
Drivers side seatbelt will not retract
- Pasadena, MD, USA
- Wapato, WA, USA