10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 36,675 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2014 Dodge Durango. The contact stated that upon entering the rear of the vehicle, she became aware that rear passenger seat belts failed to retract. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the seat belt assemblies. The vehicle was not repaired. After investigating the failure, the contact related the failure to Warranty Recall X90. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 80,000.
- Piedmont, SD, USA
The seatbelt pulled out and won-??t go back in.
- Warsaw, IN, USA
Occupant Restraint Control (ORC) module failure. Existing Recall for other 2014 Dodge Durangos
- Blue Ridge, VA, USA
Defect pertains to the front driver seatbelt assembly. The overmold of the seatbelt pillar loop has cracked causing part deformation that pinches the webbing. Webbing is able to be extracted from the seatbelt retractor assembly, but, to some extent has retraction issues. This was an issue on the front passenger seatbelt assembly several years ago, and was replaced by the dealership. It has now occurred on the driver side seatbelt assembly. I am concerned that this problem could lead to poor coupling of an occupant to the vehicle who is buckled in a position with this defect and unaware. If an occupant leans forward in their seat, a significant amount of webbing slack can be left in the system leading to a poor webbing path over the occupant torso, and/or poor coupling between the upper torso of the occupant and the belt / vehicle. This may also change the dynamics between the webbing and crash locking tongue and lead to unexpected performance characteristics.
- Oxford, MI, USA
Unknown All outboard seatbelts are not retracting. When inspected further there are cracks in the plastic holding the seat belt up and they retract fine behind that. All 4 seat belts will need replaced to work properly.
- King City , MO, USA
Passenger side 3rd row seat belt does not retract. Both outboard seats in middle row must be manually retracted and drivers seat belt is becoming sluggish to retract and needs to be manually retracted at times
- King City, MO, USA
The driver-??s seatbelt will not retract. Should I get into an accident or need to slam on my brakes, by seatbelt will not lock in place as it should. Due to this malfunction. This is a serious safety issue! Seatbelts are suppose to save lives, but how can it, if it-??s not working properly"!?!? I contacted Chrysler/Dodge regarding this, they told me there was no recall. Which is shocking, since there have been other complaints regarding the same issue. I was told to have it diagnosed by a car dealership then it would be fixed. Not sure if I would be reimbursed for the cost of repairs or how that-??s suppose to work. But are they also going to pay for my lost day of work wages, to take it into the repair shop?! Then to take it back for the repairs" I highly doubt that. I believe something this concerning should-??ve already been deemed a safety recall.
- Reedsville , OH, USA
My front passenger seat belt no longer functions properly. It doesn't retract, which means that it doesn't provide adequate protection to passengers in the front seat. I have not taken this to the Dealer for inspection, however I have tried to fix this and am unable to get it to work properly.
- Keller, TX, USA
Seat belts do not retract without help
- Aguanga, CA, USA
Passenger side seat belt fails to retract preventing proper utilization of the seat belt, limiting the effectiveness of the restraint device.
- Springfield, MO, USA
The third row seat belts no longer retract and have the same issue that my front driver and passenger seat belts had. Those were both fixed under an extended warranty, but the rear belts which appear to have the same mechanism and same fault (crack in the plastic) were not included.
- Chandler, AZ, USA
The front passenger and third row passenger seat belts are locked and unusable. I can't have anyone sit in the front seat as it is locked at a position that it will not click in and will just dangle. The third row passenger seat belt also will not retract or come out.
- North Las Vegas, NV, USA
Driver side third row seat belt will not retract. It came out and stayed out all of the way. It is unusable. I've tried everything to get it to go back in.
- Bloomington, MN, USA
The second and third row seat belts have cracks like the recall to the front driver and passenger side seat belts. Dealer said current recall does not include the other rows and it is dangerous for both children, car seats and adults when riding as passengers. Cost just for the third row is quoted at $1,300. I have 2 daughters that I do not feel Safe in the car in the event of an accident.
- Santa Maria, CA, USA
Drivers seat belt won't retract
- Wilmington, NC, USA
As I was getting in my car I notice the passenger side headrest was apart/deployed without any accindent. Also having issues with the passenger seat belt not retracting.
- Saint Pauls, NC, USA
Rear seat belt guides plastic is cracked preventing seat belt from retracting
- Chandler, AZ, USA
A passenger seated in the third row drivers side seat extended the seatbelt to fasten. Once we were in transit, the passenger leaned forward, causing the belt to extend. When they leaned back into seat, the belt did not retract. Upon trying to get the retraction to engage, the seatbelt became fully extended and would not retract, putting passenger safety at risk. We were able to stop the vehicle without further incident to address. Upon inspection, it appears that part of the mechanism behind the interior panel is broken. We were able to move the passenger to the other rear seat position since the vehicle was one seat short of being at passenger capacity. We will have the belt evaluated by the dealership upon returning from our travels. This is the first instance of the issue in this vehicle, however based on consumer feedback research, this seems to be a common issue in this year/make/model of vehicle.
- Dexter, MN, USA
We had problems with the driver seat belt we had dealership look at it and there were no recalls. We had it replaced. NOW the passenger seatbelt will not retract - there should be recalls for my vehicle as I have seen where other Dodge Durango-??s had recalls for the same issue. I cannot transport anyone in my passenger seat until it is fixed. Highly disappointed - we have a Dodge Durango - Chrysler Van and Dodge Ram - we give our business to these brands and the seatbelts are not under recall when they are failing to restrain people. This should be covered under recall!
- High Point, NC, USA
- Altoona, IA, USA