really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
34,334 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #16

Oct 122022


  • miles
Water has collect in race strip light, since then I-€™ve been experiencing electrical problems with the car.

- Ocean City , MD, USA

problem #15

May 052021


  • 165,000 miles
The contact owns a 2015 Dodge Durango. The contact stated while driving at various speeds, the vehicle inadvertently accelerated. There was no warning light illuminated. The vehicle was not taken to a local dealer nor independent mechanic to be diagnosed or repaired. The manufacturer was informed of the failure and suggested that the vehicle be taken to an authorized dealer for assistance. The failure mileage was approximately 165,000.

- Chula Vista, CA, USA

problem #14

Dec 112020


  • 40,000 miles
I was exiting a parking garage and applied my brake to stop to pay the parking fee. When I came to a stop the truck unexpectedly accelerated with my foot on the brake. I pushed as hard as I could on the foot brake but the engine was registering 4 to 5,000 rpms. My truck moved on thru the parking gate breaking the gate and then my truck entered into the main road. I almost hit two people walking on the sidewalk in front of the parking garage. I was able to move the truck into neutral once through the gate and the rpms went back to normal. Second event: In June of 2020 I was entering a different parking garage. I had to put the truck in park to open my door to retrieve the parking ticket. I got back in and put the truck in drive when I pushed on the gas pedal the truck again accelerated up to 4,000 to 5,000 rpms. I was able to brake and move the transmission into neutral and everything returned to normal. Third event occurred about two years ago. I had stopped at a red light with a car in front of me. The engine accelerated to 4,000 to 5,000 rpms. This time I had both feet on the foot brake. I then moved one foot over to engage the emergency brake. While stopped I could not move the truck from drive to neutral. Once the light turned green the car in front of me moved on. I was able to pull the truck over to the right curb and then I was able to move it into neutral. If I had not engaged the emergency brake I would have Ram the car in front of me. I took my truck to a Dodge dealer and they could not duplicate this event. These events are very alarming and very random. Any help would be appreciated.

- Norfolk, VA, USA

problem #13

Apr 182019


  • 64,500 miles
Engine begins to make a noise and the car won't accelerate, lights warning to brake start flashing when there is no reason to break

- Willow Spring, NC, USA

problem #12

Jul 152018


  • 36,700 miles
Dodge Durango U65/NHTSA 18V-332 vehicle malfunction caused the vehicle (in motion, but slowing) to accelerate (leap forward) unexpectedly, causing an accident. This happened on a city street. This was the second accident with similar circumstances in this vehicle. After the first accident (6/28/18), we took the Durango to the Dodge dealership and were told nothing was wrong with the vehicle. The Durango U65 recall notice arrived in the mail a few days after the second accident, and we immediately made an appointment at the Dodge dealership for the fix.

- Abilene, TX, USA

problem #11

Jun 282018


  • 36,500 miles
Dodge Durango recall U65/NHTSA 18V-332 vehicle malfunction caused the vehicle (in motion, but slowing) to accelerate (leap forward) unexpectedly, causing an accident. This happened on a city street.

- Abilene, TX, USA

problem #10

Jan 112019


  • 70,000 miles
On 1/19/2019, I went to brake while driving my Dodge Durango, and the car violently shook, made a revving noise, and accelerated. My foot was to the floor and the car would not stop. I hit two cars in front of me, which was the only way the car actually stopped moving, and it wasn't until I turned the car completely off that the noise and shaking stopped. A case was opened with Fiat Chrysler corporate office the date of the accident. A 3rd party company was hired to investigate the vehicle and pull date off of the electronic data record. That report was forwarded to fca for review on 1/26/2019. To date, no one from fca has contacted me regarding the status of my case. I call daily only to be told I will receive a phone call from someone, which has yet to happen. No name, number, or contact information has been given to me. I was told a letter was mailed out to me from the legal department with fca on 2/6/2019. To date, no letter has arrived, and when I asked corporate for information on who sent the letter, I am not provided a name or number of anyone I can verbally speak with. I was also told several voicemail messages have been left for me, but when the representative went to confirm my phone number, they admitted they had no phone number on file for me - so how could a voicemail message be left? this accident occurred in front of an elementary school, during school drop off. The outcome could have been much worse, and the fact that no one from a large corporation is communicating with me is appalling. I have a vehicle that is un-drivable, and I am still paying a monthly payment, even though I cannot drive the car. I need information on the status of my case, and no one is providing it to me.

- Rancho Cucamonga, CA, USA

problem #9

May 252018


  • 55,000 miles
1. air bag continuously pops up whenever driving, I have received multiple emails from westgate and taken to them with no repair. Recent accident airbag did not work. 2. I am unable to open gas tank from inside, I literally have to get out go to back of truck and pull a lever, I found out how to do this by another owner who did it on youtube. I almost got hit by car twice. 3. I was in a car accident where I ran into a MINImall, I pulled up and parked then the car just took off on own, it happen so fast and only thing I our police could think was I pushed wrong peddle but I did not, I did take to westgate for repairs, there was a recall and was never reimbursed for $500 deductible or pain/suffering

- Wake Forest, NC, USA

problem #8

Aug 162018


  • 15,600 miles
The contact owns a 2015 Dodge Durango. While at a stop or braking to stop, the vehicle jerked forward without warning. The vehicle was taken to finnegan Chrysler Jeep Dodge Ram (26433 southwest fwy, rosenberg, tx 77471, 281-342-9318) where it was diagnosed that the failure was due to driver error. The failure recurred while the contact was driving into a parking space. As a result, the vehicle jerked forward and struck the front of another parked vehicle. The air bag did not deploy. A police report was not filed and there were no injuries. The vehicle was slightly damaged, but was drivable. The vehicle was taken to the gillman Chrysler Jeep Dodge Ram dealer (10585 w sam houston pkwy S, houston, tx 77099, 713-776-4900) where recall repairs were performed per NHTSA campaign number: 18V332000 (electrical system, vehicle speed control). The technician stated that the vehicle jerked due to driver error and referred the contact to the manufacturer. The manufacturer was not called. The vehicle was not repaired. The failure mileage was approximately 15,600.

- Sugar Land, TX, USA

problem #7

Sep 152017


  • 22,000 miles
When cruise control engaged going down hill the vehicle will exceed setting from 10 to 25+ mph over the setting. Appears to be approximately 6 mph increase on a 1-2% grade and addition 3mph for each additional 1% increase in grade

- Parker, CO, USA

problem #6

Aug 262016


  • 30,000 miles
2015 Dodge Durango - with no warning rmp's start to race but the car loses all power. Different light on dash have come on. Dealer has had the truck 5 times including the latest for over to weeks. They reprogram the computer and transmission and try to say its fixed. I refuse the take the vehicle back this time. This truck is a danger to my family and others on the road. It has put family in dangerous situation multiply times, including when trying to merge onto the New York state thruway in heavy traffic. We were lucky there was a shoulder to roll into.

- Highland Mills, NY, USA

problem #5

Jul 232016


  • 4,000 miles
Vehicle will drive away unattended if you forget to turn the "transmission dial"..... when the car is in drive and you stop and press the ignition button (thinking you are putting the car in park and/or turning it off, and then get out of the car, the car remains in drive and will drive away. When you press the button, the car makes a ringing sound and both me and my wife and thought the car was in park. When I got out of the car, because I forgot to turn the transmission dial to park, the car began to roll away with my wife and children still in the vehicle. Unlike all other cars I have had that had electronic transmissions which put the car in park if you turn them off and/or open the door when the car is not moving, the during will simply drive off in the direction its is aimed. This car needs to put itself into park in these situations. I have a BMW that will not/cannot drive away like this. It is extremely dangerous!!!! I asked the dealer if there was a way to stop this and I was told they are aware of a similar problem on the Jeep Grand Cherokee. However, I am told there is no re-programming fix yet. Someone is going to be killed by this defect eventually.

- South, NY, USA

problem #4

Mar 102016


  • 5,404 miles
The contact owns a 2015 Dodge Durango. While the vehicle was in the park position, the driver pressed the start/stop button to shut off the engine. While exiting the vehicle, it erroneously accelerated in reverse up an incline at approximately 5-10 mph. The vehicle drove into a busy street and stopped after bumping a curb. The vehicle was taken to the dealer, but the failure could not be duplicated. The manufacturer was notified of the failure. The failure mileage was 5,404.

- Toms River, NJ, USA

problem #3

Jan 182016


  • 475 miles
I started to proceed down the street and the accelerator appeared to stick and the engine started racing and I did not have any control of the vehicle speed. Also the RPM gauge was out of control. This last approximately five to ten seconds, and then the engine stopped racing, and returned to normal. The vehicle was in motion and going forward on a city street when the accelerator appeard to stick and the vehicle increased in speed, and I had not control over the speed of the vehicle.

- Colorado Springs, CO, USA

problem #2

Jul 162015


  • 1,267 miles
The contact owns a 2015 Dodge Durango. The contact stated that while driving approximately 10 mph, the vehicle accelerated and was making an abnormal noise. The vehicle was taken to a dealer for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was notified of failure. The approximate failure mileage was 1,267.

- Bailey, NC, USA

problem #1

Aug 052015


  • 2,900 miles
The adaptive cruise control (acc) applies the brakes and brings the vehicle to a stop when following another vehicle in traffic. If the vehicle ahead does not move forward within two seconds (unlikely in heavy traffic) the acc displays a message in the dash warning the driver to press the brake and then suddenly shuts off the acc and releases the brake causing the car to being to creep forward. My car came close to rolling into the car in front because the first time I used the acc I did not expect this behavior. The acc is promoted as having a stop and go feature. I expected the acc to wait until the car I was behind to resume speed and then resume speed for my car accordingly. (this is the way I was used to this feature working in my Mercedes S550). There is a sophisticated center dash computer system showing climate, radio, nav, etc. I was exploring this system and not watching the driver information display in the dash and as such, missed the very brief message warning me to apply the brake. Besides the fact that in essence this car does not really employ a stop and go feature for all practical purposes and lulls a new driver into a false sense of security, the current implementation makes no sense from a safety standpoint. The driver should not have to do anything for the car to resume following the car in front. A less desirable, but better implementation would be to require some driver input to the car to resume travel - but this certainly would not qualify as a stop and go acc.

- Bozeman, MT, USA