10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
12,706 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

Sep 242022

Durango

  • miles
When driving on the freeway I went to accelerate the car then begin to accelerate by itself even when I was hitting the brakes it would not slow down. Finally after a few seconds it slowed down. About a week after that started feeling like the transmission was having issues. Now I cannot drive my car. And this happened about three times with the acceleration of the car doing that by itself.

- Helendale , CA, USA

problem #6

Jul 222021

Durango

  • miles
I have taken it twice to the dealership. There is an issue with the rpm and i receive several light on my dash. The most dangerous is when I try to speed the RPM goes so high and it stops driving. They told me it had something to do with the recall but the recall has expired so now i have to fix it.

- New Waverly, TX, USA

problem #5

Jan 072021

Durango

  • 31,250 miles
Driving car on freeway when the computer locked up system of AWD and sensors. The back tires would not turn and car started to jerk and slowed down. The dash board lighted up and all sensors said off off off. The mileage speedometer changed to kilometers and the mapping screen had the car going in a circle. The steering wheel was stiff and cars where passing me by. The car made a clunking sound when it first happened. I got scared trying to figure out what to do. I slowly got out of traffic and off the freeway to park the car. Had the tow person come and we hard time getting it to stay in neutral. I had to stay in the car so it would not shut off. When got it to dealers for repair the repair place said the computer must have reset itself and they could not find anything wrong"? I feel this is a big problem" this should be looked into as it could be life threating when driving along and the computer takes over like that and you have no control of the wheels. My tow person saw what it was doing also not just me. So I know it was happening. Something is wrong with that computer system where it just shuts down like that. It has done it before on a smaller area of just the high beam controls but this time it was the whole driving mechanizm. Please look into this problem. I would like to see a new computer or something done with my car so it is safer and more reliable. Sincerely, Jan milos

- Clayton, CA, USA

problem #4

Apr 012020

Durango

  • 37,000 miles
The lights in the car are going off and on by themselves, the passenger window goes down without the window being touched. And the car will turn off when idling in the park position and the automatic shut off is not on or off.

- Oxford, AL, USA

problem #3

Aug 042018

Durango

  • 6,800 miles
I was supposed to have had recall service completed on my vehicle July 23, 2017. A few days later, I started experience a banging noise and shaking of the car. I contacted service to schedule an appointment and no one returned my call. A little more than a week later on August 4th, while driving between 40 and 50 mph, the car started making a grinding noise, lost power, slowed down as it started to sputter. The sounds and feeling, reminded me of driving a manual car and having it in the wrong gear. I have taken the car in to three dealerships, five times now. Only to be told, no codes were found so nothing can be done. Dodge needs to train its mechanic how to diagnose cars without a code and listen to their customers.

- San Tan Valley, AZ, USA

problem #2

Sep 252017

Durango

  • 6,890 miles
While driving my 2017 Dodge Durango citadel (6980 miles) home from work, I had the adaptive cruise control set. I was in a steady line of traffic and cars lined up behind me. The truck started to steadily decrease in speed, there were no objects in the path of the vehicle and the car in front was at least 6 car lengths ahead. When I tried to accelerate the vehicle nothing happened when I tried to accelerate, I then attempted to brake, my brakes were not active as well. I placed my hazard lights on and attempted to turn the steering wheel slightly to move my vehicle from the road. However, at this time my steering had tightened and I could not move my vehicle. I ended up coasting to the right side of the road until my vehicle came to a stop. Nothing was working on my truck. I could not open my door or let my windows down. It was like I was trapped inside. Finally, I was able to get my windows down after 3 or more minutes. When the towing service picked my vehicle up, the back windows would not roll up and my lift gate opened by itself. We got the lift gate back down manually. However, the vehicle would not start. If you placed your foot on the brake, pushed the start button it just made a clicking noise. The vehicle is currently at the dealership and will be looked at tomorrow, 9/26/17. This could have been a horrible, fatal accident. Some type of investigation needs to take place into this matter. My son and I travel many miles a week and this would have definitely been fatal if we were on the interstate on an inside lane.

- Aiken, SC, USA

problem #1

Mar 302017

Durango

  • 6,999 miles
The contact owns a 2017 Dodge Durango. While the vehicle was idling at a traffic light with the automatic mode or stop/start feature activated, it lunged forward when the contact's foot released the brake pedal. The contact's vehicle crashed into the rear of another vehicle. A police report was filed. The contact sustained injuries consistent with a cervical strain and bruised ribs, which required medical attention. The occupant in the other vehicle suffered no injuries. The contact was able to drive the vehicle away from the scene. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 6,999.

- West Berlin, NJ, USA