Every time I start my 2020 Dodge Durango I hear and feel a hard shift into reverse. No transmission fluid loss, just increasingly louder & feeling if the shift change. ***Vehicle started this @ 20,000 miles and only has 32,000 on it now.

- Sterling Heights, MI, USA

Transfer case failure. Several other owners online are reporting the same issue. Why has a recall not been issued for a flawed part, that makes the vehicle u drivable and could grenade while driving.

- Carlsbad , NM, USA

The contact owns a 2020 Dodge Durango. The contact stated that while driving at various speeds, the "Service Shifter" message displayed on the instrument panel. The contact then stated that while driving at 65 MPH, several messages appeared on the instrument panel and the steering wheel became difficult to turn. The contact used excessive force to steer the vehicle off to the shoulder of the highway. The contact also stated that the vehicle failed to accelerate while depressing the accelerator pedal. Due to the failure, the vehicle was towed to the dealer where it was diagnosed with a defective shifter control module. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 29,980.

- Riverside, CA, USA