10.0

really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
4,207 miles

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« Read the previous 20 complaints

problem #2

Mar 012021

Durango

  • 1,000 miles
The stereo system/head end emits a very loud noice randomly while the vehicle is in motion. The sound is so loud that the immediate instinct is to grab for the volume controls distracting the driver from the road. None of the volume buttons on the steering wheel or dash have any effect. The sound only goes away when the uconnect system crashes and reboot automatically. The problem has happened several times. It is unclear whether the sequence is initiated with the forward collision sensor. At least one event seemed to be when a car pulled out in front of me very close in a traffic circle where I had to apply significant breaking. Another event seemed to be at the location where my previous Durango gave a false positive fcw at a curve in the road near a utility pole. The bottom line is that there is significant heads down time for the driver due to the problem.

- Groton, MA, USA

problem #1

Dec 312020

Durango

  • miles
I purchased a 2021 Dodge Durango GT from arrigo Dodge- ft pierce on 12/31/20. The picture they had in the advertisement shows a sport hood. The vehicle was in another county so they delivered it at night to my home. Before purchasing it, I asked the manager to double check to make sure the hood was in fact the sport hood in the picture advertised. He called & checked and confirmed that the hood was the sport hood. It was delivered with a different hood. I believe this is false advertisement. I want the hood that they promised me. Now the even bigger issues. I was washing my vehicle when I discovered a crimped rubber part along the driver's side passenger door. Then a paint defect around the window. Then the door being crooked and not lined with the vehicle. With all the damage to the door, I believe there was trouble on the production line. There is also a piece missing on the driver's door panel at the latch to open the door. The part is not there. The bolt is exposed. On the passenger side front door, when opening, there is a black hose that covers electrical wiring. That part is pulled away from the vehicle and the wires are hanging. I paid $49,000 for this vehicle. It is clearly not put together well. It has defects everywhere. Arrigo Dodge wants to try to repair it. These issues are not repairable, these are manufacturing defects. I am requesting a replacement vehicle with the correct hood as advertised. I did not spend almost $50K for a defected vehicle that they want to patch up. Please help me.

- Port St Lucie, FL, USA