10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 3,195 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Periodic starting failure. Vehicle will not turn over immediately. It has a push button start. The safety of my children is at stake if my vehicle does not start during cold winter months when the outside temperature is below freezing. I am not sure I won-€™t shut off mid travel. It was suggested to be the type of fuel so I bought premium and it didn-€™t help.
- Morgantown, WV, USA
On several occasions the informatic system makes a loud boom and the screen starts pixelating and shuts down, then randomly restarts. I have been to the dealer several times and once the replaced the system and it is still happening almost causing me to have a collision.
- Drexel Hill, PA, USA
The contact owns a 2021 Dodge Durango. The contact stated that while the vehicle was parked unattended, it caught fire without warning. The contact stated that the fire extended to the house, which also caught fire. The fire was extinguished with the assistance of the fire department, who informed the contact that the source of the fire was electrical. There was no police report filed. There were no reported injuries. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The local dealer was not notified. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 22,000. The VIN was not available.
- Hot Springs, AR, USA
Your vehicle's air bag warning light recently indicated the air bag system may not be working properly. The air bags in your vehicle might not inflate in a collision, or they could inflate without a collision if you do not get the required service. Have your vehicle checked at your dealership. The sos systems comes on the screen and is very distracting when driving. Then it states it couldn't connect to sos system and contact a dealer. Red light comes on the dash and on the rearview mirror. Almost caused me to wreck.
- Conroe, TX, USA
Your vehicle's air bag warning light recently indicated the air bag system may not be working properly. The air bags in your vehicle might not inflate in a collision, or they could inflate without a collision if you do not get the required service. Have your vehicle checked at your dealership. The sos emergency alert opens up on the screen and states it couldn't connect please have vehicle serviced at dealer. Its distracting and can cause you to have an accident
- Conroe, TX, USA
The stereo system/head end emits a very loud noice randomly while the vehicle is in motion. The sound is so loud that the immediate instinct is to grab for the volume controls distracting the driver from the road. None of the volume buttons on the steering wheel or dash have any effect. The sound only goes away when the uconnect system crashes and reboot automatically. The problem has happened several times. It is unclear whether the sequence is initiated with the forward collision sensor. At least one event seemed to be when a car pulled out in front of me very close in a traffic circle where I had to apply significant breaking. Another event seemed to be at the location where my previous Durango gave a false positive fcw at a curve in the road near a utility pole. The bottom line is that there is significant heads down time for the driver due to the problem.
- Groton, MA, USA
I purchased a 2021 Dodge Durango GT from arrigo Dodge- ft pierce on 12/31/20. The picture they had in the advertisement shows a sport hood. The vehicle was in another county so they delivered it at night to my home. Before purchasing it, I asked the manager to double check to make sure the hood was in fact the sport hood in the picture advertised. He called & checked and confirmed that the hood was the sport hood. It was delivered with a different hood. I believe this is false advertisement. I want the hood that they promised me. Now the even bigger issues. I was washing my vehicle when I discovered a crimped rubber part along the driver's side passenger door. Then a paint defect around the window. Then the door being crooked and not lined with the vehicle. With all the damage to the door, I believe there was trouble on the production line. There is also a piece missing on the driver's door panel at the latch to open the door. The part is not there. The bolt is exposed. On the passenger side front door, when opening, there is a black hose that covers electrical wiring. That part is pulled away from the vehicle and the wires are hanging. I paid $49,000 for this vehicle. It is clearly not put together well. It has defects everywhere. Arrigo Dodge wants to try to repair it. These issues are not repairable, these are manufacturing defects. I am requesting a replacement vehicle with the correct hood as advertised. I did not spend almost $50K for a defected vehicle that they want to patch up. Please help me.
- Port St Lucie, FL, USA
- New Rochelle, NY, USA