really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
326 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

Mar 212023


  • miles
The car has been having intermittent electrical problems and was brought to the dealer many times for repair. The "radio" system has been replaced twice after various electrical problems occurred. The car has also intermittently had a problem where the engine revs excessively and the car does not handle the way it should. It's almost like its a manual transmission that's not being shifted properly. The only way to stop the problem is to turn the car off, and back on which resolves the issues. It generally would then not recur for months. The dealer has not been able to reproduce that problem. Yesterday, while driving the car in heavy traffic, the engine revving problem happened twice. The second time I became very concerned and was trying to get out of bumper to bumper traffic to a safe place. While attempting to get to a place where I could pull the car over, I was moving forward very slowly (had released the brake, but not touched the accelerator) when the car in front of me was stopping again. I braked, and the car lurched forward with force and hit the other car. I braked harder and the car again lurched forward, hitting the other car a second time. I threw the car into park which stopped the motion. There were no serious injuries but both cars sustained damage and I called roadside assistance to tow my car to the dealership because I felt it was not safe to drive. The dealer repeatedly tells us there is nothing wrong with the car. Someone could have been killed or seriously injured. I am requesting an immediate investigation. There were no warning lights. This just happened, so the insurance has not inspected the car yet. It is at the dealership. The only "warning signs were the intermittent electrical problems which have occurred since we have owned the car. The engine revving intermittently started happening about a year ago. The problem with the car accelerating or jerking forward while breaking happened for the first time yesterday

- New Rochelle, NY, USA

problem #6

Jul 182021


  • miles
On several occasions the informatic system makes a loud boom and the screen starts pixelating and shuts down, then randomly restarts. I have been to the dealer several times and once the replaced the system and it is still happening almost causing me to have a collision.

- Drexel Hill, PA, USA

problem #5

Jan 312021


  • miles
On my '21 Durango, the backup camera has been so horribly bright at night that I have come to putting my hand or a towel over the screen so that I can look at my side mirrors when backing up. I have visited the dealer and their resolution was to lower the brightness setting which had no effect on the backup camera. This is a huge safety issue backing up at night whether it's in a parking lot or driveway.

- Beacon, NY, USA

problem #4

Jun 292021


  • miles
Started my car and I immediately got a battery light, ABS light, auto start/off warning, check engine light. Also got the message park soon your vehicle will shut off soon. Waited 5 minutes and car started idling very high, dash lights flickered, car could not recognize vehicle was in park, car lost power and shut off everything and lost power steering. Took it to the dealer they saw all the bit codes and reset them as a fault could not be determined. That same night I was driving and I got the same warning and my car lost all power while driving including steering. Car will start with a permanent check engine light but slowly loses rpms until it shuts off again.

- Essex Junction , VT, USA

problem #3

Apr 232021


  • 1,280 miles
Your vehicle's air bag warning light recently indicated the air bag system may not be working properly. The air bags in your vehicle might not inflate in a collision, or they could inflate without a collision if you do not get the required service. Have your vehicle checked at your dealership. The sos emergency alert opens up on the screen and states it couldn't connect please have vehicle serviced at dealer. Its distracting and can cause you to have an accident

- Conroe, TX, USA

problem #2

Mar 012021


  • 1,000 miles
The stereo system/head end emits a very loud noice randomly while the vehicle is in motion. The sound is so loud that the immediate instinct is to grab for the volume controls distracting the driver from the road. None of the volume buttons on the steering wheel or dash have any effect. The sound only goes away when the uconnect system crashes and reboot automatically. The problem has happened several times. It is unclear whether the sequence is initiated with the forward collision sensor. At least one event seemed to be when a car pulled out in front of me very close in a traffic circle where I had to apply significant breaking. Another event seemed to be at the location where my previous Durango gave a false positive fcw at a curve in the road near a utility pole. The bottom line is that there is significant heads down time for the driver due to the problem.

- Groton, MA, USA

problem #1

Dec 312020


  • miles
I purchased a 2021 Dodge Durango GT from arrigo Dodge- ft pierce on 12/31/20. The picture they had in the advertisement shows a sport hood. The vehicle was in another county so they delivered it at night to my home. Before purchasing it, I asked the manager to double check to make sure the hood was in fact the sport hood in the picture advertised. He called & checked and confirmed that the hood was the sport hood. It was delivered with a different hood. I believe this is false advertisement. I want the hood that they promised me. Now the even bigger issues. I was washing my vehicle when I discovered a crimped rubber part along the driver's side passenger door. Then a paint defect around the window. Then the door being crooked and not lined with the vehicle. With all the damage to the door, I believe there was trouble on the production line. There is also a piece missing on the driver's door panel at the latch to open the door. The part is not there. The bolt is exposed. On the passenger side front door, when opening, there is a black hose that covers electrical wiring. That part is pulled away from the vehicle and the wires are hanging. I paid $49,000 for this vehicle. It is clearly not put together well. It has defects everywhere. Arrigo Dodge wants to try to repair it. These issues are not repairable, these are manufacturing defects. I am requesting a replacement vehicle with the correct hood as advertised. I did not spend almost $50K for a defected vehicle that they want to patch up. Please help me.

- Port St Lucie, FL, USA