1998 Dodge Grand Caravan. Consumer writes in regards to unsatisfactory service on vehicle. The consumer stated a few weeks ago, the air bag light illuminated, and the horn and cruise control stopped working, the consumer took the vehicle to the dealer, along with a copy of the safety recall letter regarding problems with the clockspring. After an hour, the dealership informed the consumer the problem was with the electrical system, not the clockspring and that it would take more than two hours to troubleshoot the electrical problem, and there would be a charge to diagnose the problem, plus the repair charges. The consumer refused their offer. A few days later, the consumer took the vehicle to another establishment, where the mechanic's first reaction was the clockspring. An hour later, the clockspring was replaced and all of the lost functionalities were restored.

- Brandon, FL, USA

The vehicle's air bag deployed during a front end collision. The consumer believes the driver's air bag over inflated causing more sever injuries than the passenger's air bag. The vehicle was totaled. The air bags were found over-inflated when they deployed.

- El Sobrante, CA, USA

While driving in a parking lot driver's side air bag deployed first. A few moments later, the passenger's air bag deployed.something underneath the vehilce broke, which was the frame. As a result of the airbag deploying the consumer hit a curb afterwhich the passenger side airbag deployed.

- Dearborn, MI, USA

Consumer's vehicle was involved in a collision, where the air bags deployed after the vehicle had come to a stop. Consumer stated that the heat from the air burned the consumer on the arm and face.

- Lewisville, TX, USA

After being involved in a collision air bags did not deploy. Consumer stated that battery was crushed. Consumer received a recall for the clock spring.

- San Antonio, TX, USA

While driving 40 mph vehicle was involved in a head collision. Upon impact driver's side air bag did not deploy. The driver sustained neck and back injuries.

- Antioch, TN, USA

While driving 30-35 mph. Proceeding on the right side of the road. Accident occurred. The consumer was injured very badly consumer states the air bag deployed. Also states the air bag caused the injuries.

- El Sobrante, CA, USA

Consumer's vehicle experienced the same problem as stated in recall 02V293000. Also, horn was inoperable.

- Monmouth, ME, USA

The clock spring failed without warning. As a result the horn was inoperative and the air bag sensor light stayed on. The consumer was concerned the air bags will not deploy upon impact. Please provide additional information.

- Bakersfield, CA, USA

Dealership indicated that the air bag clock spring recalled part was on a nation wide back order when consumer called to make an appointment. Consumer informed the dealership that air bag light was on. Dealership replied there was nothing they could do about the problem. Consumer had vehicle inspected by a local mechanic because a noise developed in the steering column. Mechanic determined that clock spring was bad, and vehicle shouldn't be driven until clock spring was replaced. Mechanic contacted a dealership, who sent him the recalled part.

- Delray Beach, FL, USA

Re: recall # 02V293000: I have a 1989 Dodge Grand Caravan. It is readily evident to me that the clockspring assembly has recently failed. Air bag light is on, horn does not work, cruise control does not work. The local dealer informed me that my van was not covered by the recall [xxx], which is puzzling. If I am in a crash and I or my family is injured due to safety-related failures, I suppose Dodge could have easily prevented the same and diminished their liability by fixing this problem under the recall. I don't believe that I should have to pay money out of my pocket for something that is clearly a manufacturing problem. The dealer said he would file a complaint w/ DaimlerChrysler, but a response could take up to 2 weeks. What is my family to do if I am in a safety-related wreck in the meantime? updated 07/30/2012 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Aiken, SC, USA

After starting the vehicle, an odor and smoke came from the passenger side airbag. The vehicle was shut off and restarted then the air bag light illuminated.

- Dublin, TX, USA

Recall 02V293000 concerning air bag clock spring failure. The dealer was not required to repair vehicle with over 70,000 miles.. the consumer stated if it was a safety issue as Dodge had stated then it should not matter how many miles a vehicle has.

- Morro Bay, CA, USA

The air bag light illuminated, which caused the horn and cruise control to be inoperative. The dealer stated the clock spring failed. Related recall 02V293000, however the vehicle identification number was not included in the recall.

- Caseyville, IL, USA

Air bag light flickered intermittently and later stayed on permanently. Horn works intermittently. Dealer diagnosed as faulty clock spring same as other daimler Chrysler recalled minivans. This particular model & year was not recalled, but should be as identical problem is well documented. This is a highly dangerous problem and should be recalled. Dealer stated that many similar cars (not recalled and recalled) have same problem. Repair cost approximately $198 at dealer.

- Allison Park, PA, USA

Recall# 02-V-293-000:the vehicle experienced a problem with the air bag, there was a recall regarding the issue, however the vehicle's identification number was not included.

- Toledo, OH, USA

Consumer states was hit head-on while travelling 30 mph. Both driver and passenger air bags deployed. Consumer states the driver's air bag caused extensive injuries to consumer's eye socket, chest palet and teeth. Consumer also advised lost vision in one eye due to air bag deployment.

- Caldwell, NJ, USA

Airbags deployed for no reason. Dealer has been notified.

- Landcaster, PA, USA

No summary listed for above vehicle.

- Harrisburg, NC, USA

Both driver and passenger air bags deployed while vehicle was pulling into a gas station. The vehicle was not involved in an accident with another vehicle or obstruction.

- Niagara Falls, NY, USA