3.7
definitely annoying- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 33,372 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I have a 1999 Dodge Grand Caravan, at 48,000 miles I had to have the rack & pinion replaced in the vehicle at the cost of $1300 dollars. Chrysler would not stand behind the product. I have heard of another case in point with the same problem. It is hard to believe I should have been responsible for replacing this in such a short amount of miles since the vehicle is driven by my wife to and from work only on street surface. I think this should be checked to see how many others have had the same problem and require Chrysler to address the issue.
- Louisville, KY, USA
I have a 1999 Dodge Grand Caravan. A bolt that is in the rack and pinion steering bar came out while driving on the highway. We stopped at a gas station driving South on 95. When we started driving on the highway again, I noticed that the steering wheel was not in its normal position when driving straight down the road. I was driving straight, but the steering wheel, which normally has the remote controls directly in front of the driver (controls are to be at 3:00 on the right and 9:00 on the left), had shifted to about almost 6:00 for the right and 12:00 for the left. I could still control the van, so I pulled off on the next exit. The garage mechanic checked and realized the bolt underneath had come off. He found another bolt the same size and put it back in. I arrived at my destination in Florida the next day and took the van to a ntb store. They checked out the new bolt and the alignment of the van and said everything looked okay.
- Bethesda, MD, USA
While driving at 45 mph and without any warning automatic transmission failed. Towed vehicle to the dealer, technician indicated the need for a new transmission, also tie rod and steering wheel problems.
- Stanley, NY, USA
This vehicle has had problems with a rubbing and knocking noise in the steering components. The dealership has replaced steering hoses, the steering column, the intermediate coupler shaft, and 3 rack and pinions in trying to repair the problem. They've contacted the manufacturer and had their star technician supervise the last repair, but the problem still exists. On 12/3/1999 the technician test drove with the customer to diagnose noise in steering column. On 12/17/99, the steering column was replaced. On 12/23/99 a noise in the steering was fixed with the replacement of the power steering lines. On 2/3/00, vehicle was checked for rubbing noise in steering. The technician could not duplicate the problem. On 1/18/01, rack and pinion was ordered to fix rubbing noise in steering column. On 3/29/01 customer returned to complain about noisy steering. On 4/23/01, dealer replaced intermediate steering coupler shaft. On 5/3/01 the rack and pinion was replaced to repair a noisy steering rack. On 7/27/01, vehicle was returned to dealer for noisy steering and repairs supervised by star technician. Rack and pinion was replace and vehicle was returned to customer on 8/3/01. Some noise appears intermittently still and repair does not seem complete.
- Woodbury, MN, USA
This vehicle has had problems with a rubbing and knocking noise in the steering components. The dealership has replaced steering hoses, the steering column, the intermediate coupler shaft, and 3 rack and pinions in trying to repair the problem. They've contacted the manufacturer and had their star technician supervise the last repair, but the problem still exists. On 12/3/1999 the technician test drove with the customer to diagnose noise in steering column. On 12/17/99, the steering column was replaced. On 12/23/99 a noise in the steering was fixed with the replacement of the power steering lines. On 2/3/00, vehicle was checked for rubbing noise in steering. The technician could not duplicate the problem. On 1/18/01, rack and pinion was ordered to fix rubbing noise in steering column. On 3/29/01 customer returned to complain about noisy steering. On 4/23/01, dealer replaced intermediate steering coupler shaft. On 5/3/01 the rack and pinion was replaced to repair a noisy steering rack. On 7/27/01, vehicle was returned to dealer for noisy steering and repairs supervised by star technician. Rack and pinion was replace and vehicle was returned to customer on 8/3/01. Some noise appears intermittently still and repair does not seem complete.
- Woodbury, MN, USA
- Louisville, KY, USA