10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
59,500 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #10

May 012013

Grand Caravan 6-cyl

  • miles
My serpentine belt falls off every time it gets wet. It falls off in heavy rain, it falls off in snow. As you could imagine when you suddenly don't have steering on wet and/or icy roads it becomes very dangerous, especially in a family van. Even after I get the vehicle to the side of the road I have to get the belt back on. Road side repairs are never safe or easy but they are made even more so when done in the rain or in a blizzard when it's 60 below wind chill. This needs to be addressed and fixed!!!!!

- Emerado, ND, USA

problem #9

Jul 072011

Grand Caravan

  • 152,000 miles
On going problem, with myself and previous owners. Never addressed by Chrysler and no recall ever done. When driving on wet roads the serpentine belt comes off leaving you with no power steering and loss of control if going at normal speeds and on a curve. It is a well know problem and has not been addressed by Chrysler. They just say there has never been a recall and refuse to fix the problem. The problem is so prevalent that gates has made a replacement pulley and belt to fix it, but it costs about $120 and Chrysler should pay for the fix and installation. Why has this not been taken care of?

- Morgantown, WV, USA

problem #8

Mar 102011

Grand Caravan 6-cyl

  • 170,000 miles
Serpentine belt came off pulleys while driving in heavy rain. Lost ability to steer van. Headed directly for another car and collision narrowly avoided. Belt coming off when wet appears to be a common problem with this series van, and would seem to be a very serious hazard. It is beyond me why Dodge is not required to retrofit a better belt/pulley system (which does exist and is on the market).

- Westminster, MD, USA

problem #7

Jun 042010

Grand Caravan 6-cyl

  • 108,000 miles
1999 Dodge Grand Caravan 3.3L. Serpentine belt slips off pulleys when driving in wet conditions, even slightly. This produces an immediate loss of power steering, water pump, etc., and within 15-20 seconds the vehicle overheats. This creates severe safety hazard with impaired steering ability along with attempts to remove vehicle from traffic before it overheats, stalls, or engine catches fire. This slippage occurs consistently to the point we must avoid driving when raining (even drizzling) or even if roads are still moist after a rain. We found hundreds of the same complaint affecting numerous model year Dodge Caravan, as well as Chrysler Town & Country van. Two independent mechanics stated the cause is poor design of the pulley system. Two of the pulleys are smooth-surfaced and one side of the serpentine belt is smooth. When a liquid (rain/snow/lubricant, etc.) is introduced to the pulley system, these smooth surfaces allow the belt to easily slip off. Dodge offers to replace the two smooth pulleys with grooved pulleys, as well as provide a serpentine belt with dual sided grooves for around $400. This is not a matter of normal wear and tear, but rather a poor design that has continued for over a decade despite early complaints. Consumers have spent hundreds if not thousands in towing and repairs for this problem. Consumers should not be required to pay to fix the manufacturers' safety defects and add to their profits in doing so. Was it an intentional defect to boost service dept profits? this problem needs to be addressed immediately and should warrant a recall to replace the two pulleys and serpentine belt.

- Tucson, AZ, USA

problem #6

Jan 102009

Grand Caravan

  • miles
The serpentine belt came off several times in the rain, on our 1999 Dodge Grand Caravan, resulting in loss of power steering. I had gone through a puddle and as I turned a corner I lost power steering. I made it onto the side grass as I was unable to complete the turn. I was only a couple feet away from hitting a brick building. This was a very unsettling experience. I should not have to be terrified to drive in the rain.

- Silver Spring , MD, USA

problem #5

Dec 242008

Grand Caravan

  • 80,000 miles
Three times in six weeks, the serpentine belt (which powers the power steering, alternator and water pump) has slipped off the pulleys. In one of the three instances, the drive belt was shredded. After a quick search of the internet, literally hundreds of complaints about this were found. Fortunately, in our case, there has not been an injury to date, however a loss of power steering at the wrong moment could easily cause an accident. Likewise, loss of accessories such as the alternator and water pump could leave someone stranded. On this vehicle, the belt tensioner has been replaced and the belt has been replaced three times in less than 1,000 miles.

- Grover, NC, USA

problem #4

Jul 302008

Grand Caravan

  • 85,000 miles
1- noise serpentine belt. 2- sudden temporary loss of power steering while driving in rain. Occurs everytime it rains. Resulting in temporary extremely dangerous situation as I am unable to steer even though I am a strong 350lbs. 3- have changed serpentine belt several times but problem persists.

- Miami, FL, USA

problem #3

May 052003

Grand Caravan 6-cyl

  • Automatic transmission
  • miles
NHTSA #02-V-293-000. On certain mini vans, the clockspring assembly may have been wound incorrectly during the vehicle assembly process. Consumer has the same problem. A recall has been issues on similar makes and models. However this vehicle is not include due the VIN#.

- Glen Burnie, MD, USA

problem #2

Jun 012002

Grand Caravan

  • Automatic transmission
  • miles
While turning into the driveway, the consumer heard a clunk and the steering went completely around. Consumer feels this is very unsafe. The consumer states that the steering wheel had no control over the tires. Injuries or fatalities could have occured. The dealer had replaced the lower steering shaft. It had been stripped out from the lack of full/appropriate connection. The material engineer stated that the part appeared to have been engaged only 1/3 of the way, instead of the whole way.

- Clayton, NC, USA

problem #1

Jul 052000

(reported on)

Grand Caravan

  • Automatic transmission
  • miles
While pulling into a parking lot the steering broke, steering wheel then was able to spin freely with no control over the vehicle. Dealer has been contacted.

- Lebanon, NH, USA