The contact owns a 2000 Dodge Grand Caravan. The contact stated that the shock support and the framing near the front of the vehicle was rusted to the point of corrosion. The contact mentioned that the springs were faulty and deteriorated near the shock support and the framing. The vehicle was taken to an independent mechanic who diagnosed that the support system on the driver side failed and the support brackets needed to be replaced in the front of the vehicle. The vehicle was included in NHTSA campaign number: 04V480000 (air bags); however, the contact was not notified of the safety recall. The manufacturer was not notified of the failure. The approximate failure mileage was 170,000.

- Chicago, IL, USA

The drivers side shock tower has completely rusted out. I had a 1996 Caravan that did the same thing. There are many repair caps that will help structural support if the rust has not spread too far. Unfortunately, this will not help me. The rust was hidden under the paint and extends 4-5 inches down the strut tower. With the vehicle under weight and from driving it, there is now a tear in the metal on the side if the strut tower from front to back at a downward angle. This makes the vehicle undriveable and a major safety issue.

- Miamisburg, OH, USA

I purchased a used 2000 Dodge Grand Caravan in 2005. At time of purchase the left front strut tower had no visible signs of decay. As time went on, the strut tower has began to rust completely through while the right tower is perfectly fine. I have found this is a common problem with Dodge Caravan of this model year and if the tower fails, the strut can punch through causing catastrophic loss of control. I have a family of 5 and I am very concerned for their well-being. There is nothing wrong this vehicle other than the described issue I have mentioned here. For me personally, this a huge lawsuit in the making, especially if any member of my family is endangered. I am the second owner of this vehicle. Regardless, if something happens to any member of my family due to this known defect which I just found out about, I can guarantee you with 100% percent certainty that I will fight this in court. I would like to be contacted regarding this issue as soon as possible. I am very concerned over this, and my decision to take legal action and whether or not I ever purchase another Dodge product again hinges on any assistance that I may or may not receive. I will provide VIN # and any other information needed once I am contacted.

- Normal, IL, USA

Upper strut towers on our 2000 Dodge Grand Caravan are rusting out structurally with only 96,000 miles. It looks important to get fixed (which I will) before the front end collapses!

- Sparta, WI, USA

1. normal vehicle operation 2. the failure of structure securing and retaining the front suspension (strut tower) do to excessive corrosion. Upon failure the entire front suspension falls apart resulting in catastrophic lose of vehicle control and support. Vehicle will swerve resulting in collision or roll over. 3. what needs to be done is a recall to replace the defective strut tower.

- Golden Valley, MN, USA

A rattling noise when car in use, especially when power used from air conditioning and defroster. Diagnosis from Dodge dealer was a cracked flex plate. Transmission will have to be removed to replace part. 2 weeks prior to bringing the car in for repair the front end began to shake upon acceleration (especially up hill), felt very unsafe driving. Brought back to dealer they diagnosed the shaking problem to be the flex plate. Dealer replaced the flex plate at my cost, because it is no longer under warranty. Very expensive work because transmission had to be lifted. After repair the mechanic took it for a test drive. Remarked the rattling noise is gone, but front end shake remained. Re-examined car and said the frame was bent on the left side and that the car must have been hit and to call a body shop for repair. The car has never been in an accident. There are absolutely no visible signs of any damage to the exterior. The van is garaged and at most driven approx 75-100 miles P/wk. I drive safely with children in the car and have not hit even so much as a curb or jack rabbit. How can the frame of a car be damaged in such a way, without any misuse or accident. It is not a safe vehicle to drive and is susceptible to losing control at any time and causing an accident.

- San Juan Capistrano, CA, USA

I had an oil change done at a Chrysler dealer the service advisor noted on the repair order and told my wife that the front strut towers were rusting out and that the strut could break though the tower causing a loss of control of the van.

- Cedarburg, WI, USA