10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 93,942 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The serpentine belt comes off whenever it rains. I have had the belt, harmonic balancer and the tensioner arm (2 X's) replaced but it still comes off in the rain. I have since found out that this is a very common problem with this car. This is dangerous. I lost control of the car momentarily each time and had near accidents. Luckily I was strong enough to steer the car off the road. But a small woman would probably not be able to. This should be a recall not something the owner should have to pay for.
- Ocean, NJ, USA
The contact owns a 2000 Dodge Grand Caravan. The contact stated that the engine serpentine belt failed. The serpentine belt detached each time a water puddle was driven over. The failure was experienced several times. The manufacturer was made aware of the failure and advised that a shield be placed over the serpentine belt. The vehicle was taken to the dealer where the dealer installed the shield cover over the serpentine belt. The failure mileage was 110,000 and the current mileage was 130,000.
- West Columbia, SC, USA
The contact owns a 2000 Dodge Grand Caravan. The contact stated while driving approximately 25 mph in wet weather she suddenly loss power steering, and heat malfunctioned. The mechanic was contacted, diagnosed the failure at the scene and advised her that the serpentine belt came off and needed to be replaced. The serpentine belt was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 126,000.
- Baltimore, MD, USA
While driving on a slushy city street the serpentine belt came off and I was unable to steer the car. I was stranded and blocking traffic. I had it towed and they put the belt back on. The second time it happened was during a severe thunderstorm when I drove through a puddle of water the serpentine belt again came off. This happened just as I was pulling on to the highway and I was barely able to turn the steering wheel to pull car over on to shoulder. Thankfully, there wasn't a semi coming or it could have been deadly. I was just informed there is a fix by gates for this and will be having it installed.
- Dubuque, IA, USA
Over the past 5 years, the serpentine belt continuously slips off on my vehicle. When replacing the belt, it was noticed that the tension pulley appeared to be bent. Replaced tension pulley and ensure all pulleys lined up. New belt placed on, but when starting the vehicle, it immediately begins to slip off again. Over the past 3 years alone, have replaced upwards of 5 serpentine belts and the tension pulley on my vehicle.
- Pikeville, KY, USA
Driving on a rainy day. Went through a puddle and immediately lost my power steering. Managed to get van into nearby parking lot to find my serpentine belt hanging from underneath the engine. Had vehicle towed and belt replaced.
- Huntersville, NC, USA
My 2000 Dodge Grand Caravan's serpentine belt comes off the pulleys every time I drive the vehicle in the rain. We have replaced the tensioner, tensioner pulley and the belt and still have the same problem. I have researched this problem online and found several other Dodge owners with the same problem. There has been a after market kit made to resolve the problem with the pulley, but this is at the owners expense. I feel Dodge needs to take full responsibility for this malfunction. I have filed a complaint with Dodge regarding this matter. This is very dangerous, I loose power steering and electrical functions on the vehicle when this happens.
- Madisonville, TN, USA
I have at 2000 Dodge Grand Caravan. The serpentine belt has fallen off twice while I am driving in rain. This latest time, a vehicle coming in the opposite direction went through standing water, splashed my van and caused the belt to come off immediately. I lost power steering with cars behind me and turning a corner. My young son was with me in the van at the time. This is very, very dangerous. It is a known problem. My shop is very good, they know about the problem and try to do everything to help prevent it. Shields are in place, but are no help.
- Concord, CA, USA
While traveling this past winter a snow plow ran me into a pile of snow in the middle of the road. Immediately after this happened the serpentine belt slipped off. After having this problem fixed the serpentine belt then slipped off several more times before I found a part called a pulley bracket to put on because there is no cover on the serpentine belt to prevent this problem.
- Lima, OH, USA
I was driving my 2000 Dodge Grand Caravan to run to the store. While driving people were jumping up and down waving. After seeing the third or fourth person I realized something must be wrong. I rolled down window and they were screaming your van is on fire. The fire department was called and fire investigator present stated I was extremely lucky one more push on the gas could of blown my van up. He stated engine malfunction was the cause of the fire.
- Niagara Falls, NY, USA
Serpentine belt keeps sliding off during slight moisture, whether raining, drizzling or splashing up water. Steering and brake failure multiple times. Had to use Ford wheel that has a "lip" on it to keep belt from slipping any more.
- Inwood, NY, USA
My Dodge 2000 Grand Caravan serpentine belt can come off the drive when the vehicle is driven into a deep puddle of water or through a snow bank. And when the belt comes off, I lost the control to the vehicle because the belt drives the power steering pump. It is the serious safety issue obviously. Please check the web site: www.carsurvey.org/viewcomments_review_30931.html to see how many complains. Many people reported this problem to you. But so far no action from you has been taken. Dodge also keep ignoring the complain. Are you blind or deaf?
- Virginia Beach, VA, USA
We purchased new a 2000 Dodge Grand Caravan. Within 2 years while I was driving not knowing what was going on the steering on the car went out with no warning and I almost hit a tree. I found that it was the serpentine belt. From that point on I have almost had 2 additional accidents because the belt either was chewed up or came off. My husband felt the experience yesterday when the steering went out. This will be the 6th belt problem that we have had with this vehicle. I have contacted Dodge but to no avail. What happens when the belt goes and you are traveling 60-70mph and you have no control of this car. Is there anything that we can do? I have not complained because Dodge says that there is nothing they can do. They have admitted ti me that there are problems with the serpentine belts. I did not even know you existed otherwise you would have heard from me long ago and we may have saved a lot of money time and luckily no lives have been lost to this point. Thank you.
- Pahrump, NV, USA
My 2000 Grand Caravan (87000), has the dash board crack on the drivers side, from the windshield to the speaker grille, (and traveling). This is a common problem with Chrysler vehicles due to news reports recently. Chrysler should address this problem before people get hurt ect.. I have replaced the evaporater, A/C compressor, & belt $2300. The transmission is shifting badly and today check engine light came on. This is my 7th Chrysler vehicle in the past 30 years, and will be the last if Chrysler doesn't step up, on this dash problem this time.
- Dunnellon, FL, USA
The contact owns a 2000 Dodge Grand Caravan. The contact stated that this vehicle had the same failure as noted in the recall regarding non-flex fuel engines. The dealer would not service the vehicle for free because it had a flex engine. The contact stated that the vehicle demonstrated same failure as those of the same year, make, and model that had non-flex engines. The current mileage is 168,000, and failure mileage was 167,000.ak
- Nolinsville, TN, USA
Consumer stated everytime it rained the oil sensor light came on and stayed on. Dealer stated they could not duplicate the problem.
- Lake Charles, LA, USA
Ac failed cooling. Unit has lost its freon charge. Unit was rechardeg and dye installed to locate leak. Leak was foung in front evaporator. Was advised core leak, not a copper to alum joint, but through aluminum part of core. Appeared to be deteriorated by acid. Other involves three failures on battery on this vehicle. The original, a replacement installed in Oct 2001 and that failed this July 2003.
- Palm City, FL, USA
- Chula Vista, CA, USA