Consumer replaced radio due to moisture damage which caused the radio to burnout. The consumer received a recall notice (04V531000) after the radio was replaced and sent the original bill to the manufacturer for reimbursement. The consumer claim was denied because the radio was replaced with an aftermarket one.

- Fresh Meadows, NY, USA

I own a 2002 Dodge Grand Caravan (we have had the van for 3 months, the previous owner was an 81 year old lady). Out of nowhere my radio started having a major malfunction. When I turn on the vehicle the radio is at full blast if you touch the volume knob it goes off but when you touch it again I goes back to full blast. There is nothing abnormal that I have done other than use it like every one else. I also discovered a mysterious puddle on the passenger floor board which when it dried it turned white. The first thing I did was take it to the Dodge dealer and told them the problem. The first thing they asked me was if I had a warranty, I said no. They told me that there was nothing they could do. They said " we don't have anyone here that can look at it and if we did we couldn't fix it anyway". they said " all we can do is sell you a new radio for $300". so then I called daimler Chrysler, and they said the same thing as the dealer. About a month later I was given a recall notice from autosite.com, it said there was a recall for my year and model van. (campaign # 04V531000) I called daimler Chrysler back and asked about recall and reminded them of my problem. They said " your specific vehicle was not included it that recall and there is still nothing that we will do". I have three children one of which is a four month old baby that ride in this van. I would hate to think of the possible hearing damage that could cause. I have many friends who are looking at purchasing a new van and we have told them not to buy a Dodge because of the customer service that we have received and the lack of help that Dodge has given to us. We also just had to replace our transmission that cost $1500 with only 60,000 miles. We would like to know if there is anything that you can do to help us.

- Bossier City, LA, USA