2.1
hardly worth mentioning- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 75,415 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Starting September 2016 we noticed our lights would go on for no reason and our doors would open on its own. We initially chalked it up to our key being faulty and replaced the batteries, but every so often it kept happening. In October our battery died, we figured the last time we changed it was when we originally got the van so maybe it was just time and replaced it. Then in November our car would not start right away. It started with have to crank about 2 times. Especially in the morning after it sat unused for a couple hours, but then throughout the day it was fine. Soon though it took 5 times before it would start so we took it into to our mechanic to see if there was an issue. Nothing registered on the computer, we figured maybe our fuel lines were clogged and we did a flush. It fixed the starting problem for about a week and then it happened again. We could hear our car cranking, but it would not start and we would have to crank it a couple times. Then while driving our car just stopped. Everything shut down, mind you while driving downhill at about 45 mph. The wheel locked and luckily my husband was driving, he was able to get to the side. We towed our car to the mechanic who said now the computer is saying the fuel pump is bad. So we changed that. Our van worked perfectly...for one day. The next morning it would crank, but not start. After towing to the dealership they stated the next appointment was in January 2017 and our van would be on standby. We are fortunate we did not have to wait that long to have them look at it, but now they stated we needed to replace the battery...again! the problem was our tipm. It basically fried our brand new battery. Total cost for replacing just the tipm $1200!!!! that is not including $140 for diagnostics and $140 for a new battery. How can this happen to a car that is only 4 years old?
- Mililani, HI, USA
Suspected tipm failure causing multiple electrical issues. 1. 9/1/16 fuel pump died thereby immobilizing vehicle. Very unusual for a car with less than 60K miles and not yet 5 yrs old. Replaced at dealership, no reimbursement from Chrysler Corp, total out of pocket cost $826. 2. 10/1/16 multiple electrical issues occurred simultaneously a) power door locks no longer function. Therefore over 20mph self locking doors not functional. B) fuel gauge reads completely empty but tank is definitely full. C) parking brake light is constantly illuminated although not applied. D) interior dome lights working intermittently. E) service engine soon indicator light on. For items #1 & #2 vehicle was stationary both times. Currently not being driven until further repair research is done as electrical issues of this nature create an unsafe driving environment.
- Easley, SC, USA
My daughter made an attempt to start the vehicle, one night after community theater rehearsal, to drive home and found the vehicle would not start and she heard random relays chattering throughout the vehicle, had the windshield wipers move, the instrument panel lights flickered on/off along with displaying error codes of: "no fuse" and "no bus". the fuel pump could be heard running, even with the key off and she said the van acted like it was possessed. Based on online information, I replaced the crankshaft position sensor, which was listed as a top culprit in the problem and that solved nothing. Further research indicated the tipm unit is most likely the cause and we found that her make/model of vehicle is part of a lawsuit for this problem.
- Archer, FL, USA
I was entering on a busy interstate when my 2012 Dodge Grand Caravan R/T got to about 50+ mph the gas pedal kept accelerating and would not stop the RPM gage hit 6 the only way I got it to stop was to put the vehicle in neutral and pull of the road the rmp's kept going as did the engine I turned the van off in neutral and put it in park. When I started the van back up it instantly started doing the same thing in park. I turned the van back off and waited about 5 minutes and when I restarted the van it seemed normal. Took it to the dealership that day on a Saturday they called me Monday and said it happened with their technicians driving and he removed the floor mat that had been in there for 2 and a half years and it was fine they told me the floor mat got stuck under the pedal! common sense says it would stop the pedal from being pushed down not pull the pedal to the floor. But what do I know right!"!?!"! I am just a female and mother to 2 small children who were with me when it happened. It did this again with my husband driving on a 6 lane road when he pulled out from a stop. This time the floor mat had not been there. Chrysler needs to do something about this matter before a run away vehicle kills someone! they keep telling me they have no idea what the problem is caused from because no codes come up on diagnostics. However if you search the issue online it points to the tipm and the fuel pump not shutting off. The safety issue of this is pretty severe if you ask me. A vehicle that accelerates on its own is pretty serious and dangerous not only for my family but to the general public as well! I do not want to just get rid of the vehicle it is the first brand new vehicle my family has owned and even purchased the extended warranty with the hopes of keeping the vehicle for at least 6 years and now this is not a safe family vehicle! please help with this issue!
- Hudson, IL, USA
After having trouble using the key to start the vehicle for a couple days my car just turned off while traveling at 70 miles per hour. Definitely an electrical problem. The car just shut off as if I turned it off with the key.[no dash lights or radio] I was able to coast and move the shift lever to the neutral position and restart the car and proceed. This is a dangerous problem. The dealer could not help me because nothing was stored in the computer about the incident. Really" the next day I was driving and tapped the key and the car shut down again. Same ignition switch recalled be GM" somebody better figure this out. The dealer did not agree or disagree with my belief that the ignition switch was the culprit. I am afraid of my wife driving this car. If this were to happen to an unexperienced driver not realizing that steering will be difficult and only a couple more pumps left for the power brakes, it would be catastrophic. Again, somebody has to take ownership of this problem and fix it before someone is injured.
- Round Lake Beach, IL, USA
- Goose Creek, SC, USA