6.0

fairly significant
Typical Repair Cost:
No data
Average Mileage:
170,000 miles
Total Complaints:
1 complaints

Most common solutions:

  1. not sure (1 reports)
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problem #1

Mar 312024

Grand Caravan SE 3.6L V6

  • Automatic transmission
  • 170,000 miles

click to see larger images

the active head restraint deployed because the plastic broke the active head restraint deployed because the plastic broke the active head restraint deployed because the plastic broke

While I was driving, the passenger seat headrest exploded forward. Chrysler calls this the "Front Seat Active Head Restraint." This is a safety mechanism supposed to be triggered in a crash, but the plastic holding back the force of the strong springs gave out and the plastic broke. This is a known issue that has caused others concussions, neck injuries, etc. As of yet the person who was sitting in the seat has not shown adverse symptoms, but his safety was put at risk. Chrysler is aware of this issue and had sent out a letter extending the warranty to 10 years, but this vehicle is just past the 10-year mark. No dealer, police, or insurance representatives have inspected this specific incident. There were no warning lamps, messages, or other symptoms of the problem prior to failure.

- Jonathan B., Pfafftown, NC, US