The active-restraint head rests deployed while driving through a parking lot making a loud bang that sounded like a gun shot. The deployment of the active-restraint head rests was a distraction to the driver and if anyone had been in the passenger seat it could have caused an injury. The van is still under warranty and the dealership could not tell us if reseting the headrest would be covered under our warranty or not.

- Sneads Ferry, NC, USA

2015 Grand Caravan my wife michelle O'connell drive in pulling into our driveway and the headrest restraint system airbag deployed striking my wife in the back of the head van was towed to black Chrysler Dodge Ram in statesville North Carolina to be repaired my wife sought medical attention Chrysler then demanded the vehicle be inspected by an independent inspector to see if it was in an accident after the report was done in received Chrysler notify the dealer do not touch the vehicle the report said the vehicle was flawless which we knew that then Chrysler's lawyer contacted us and said we are not fixing your vehicle until you sign paperwork absolving us of any liability which they know they're liable cuz the van is in perfect condition we are reporting this because we believe there is a known defect by Chrysler and they're trying to sweep it under the rug they had a similar incident where they had to recall 880000 vehicles in 2013 for the exact same issue Chrysler made of direct threat saying we're not going to fix your vehicle and leave it on registerable because of the airbag for inspection and unusable unless you absolve us of liability the vehicle was only traveling less than 2 miles an hour pulling into our driveway it was a driver's side headrest restraint at deployed

- Mooresville, NC, USA

The contact owns a 2015 Dodge Caravan. While driving 40 mph, the air bags deployed without warning or impact. The front driver and passenger air bags did not deploy. The vehicle was taken to the dealer, but was not repaired. The manufacturer was notified of the failure. The VIN and failure mileage were not available.

- South Webster, OH, USA

I bought a 2015 Dodge Caravan avp model and wanted the stow-away roof rack added. It wasn't until I brought the vehicle home that I discovered that the wrong roof rack had been installed. Then I read the owners guide and I found the warning about not drilling into the roof. This warning states: Do not add roof racks that require any bolts or screws to mount a rack. It also states that the roof should not be drilled into for any reason. Dodge customer care put me in contact with a technician from mopar, the company that supplies the stow-away roof rack. That is when I learned that mopar will not supply the stow-away rack to the dealerships because it can only be put on at the factory. He told me about the dangers of drilling and putting screws into the roof. Not only could an airbag deploy while the rack is being installed, but if a screw is touching or in near contact with the airbag or wiring, the system could fail later. This means that the 14 screws that were drilled into the roof could potentially cause an accident by deploying the air bags prematurely or they may not work at all in an event that requires them. So far no one from Dodge will put in writing that my vehicle is safe and that I have nothing to worry about. My request to the dealership and to Dodge customer care for paper work about the roof rack have gone unanswered. I have also been trying to get proof of who installed the roof rack and the warranty card that is supposed to be filled out by the installer. I have no paper work about the roof rack at all, such as the use and care of it. Now I feel obligated to let the public know about this very dangerous situation.

- Naperville , IL, USA