I bought a 2015 Dodge Caravan avp model and wanted the stow-away roof rack added. It wasn't until I brought the vehicle home that I discovered that the wrong roof rack had been installed. Then I read the owners guide and I found the warning about not drilling into the roof. This warning states: Do not add roof racks that require any bolts or screws to mount a rack. It also states that the roof should not be drilled into for any reason. Dodge customer care put me in contact with a technician from mopar, the company that supplies the stow-away roof rack. That is when I learned that mopar will not supply the stow-away rack to the dealerships because it can only be put on at the factory. He told me about the dangers of drilling and putting screws into the roof. Not only could an airbag deploy while the rack is being installed, but if a screw is touching or in near contact with the airbag or wiring, the system could fail later. This means that the 14 screws that were drilled into the roof could potentially cause an accident by deploying the air bags prematurely or they may not work at all in an event that requires them. So far no one from Dodge will put in writing that my vehicle is safe and that I have nothing to worry about. My request to the dealership and to Dodge customer care for paper work about the roof rack have gone unanswered. I have also been trying to get proof of who installed the roof rack and the warranty card that is supposed to be filled out by the installer. I have no paper work about the roof rack at all, such as the use and care of it. Now I feel obligated to let the public know about this very dangerous situation.

- Naperville , IL, USA