I bought a 2016 Dodge Grand Caravan with 77,438 miles. The vehicle ran great till the end of November 2018. At which time we started having major issues.
1st the vehicle will self accelerate to excessive speeds over 80 mph with no assistance. You have to hold the brake to keep it under control.
2nd you can take the key out of the ignition, close the door and the car continue to run.
3rd when starting the van the transmission goes into limp mode not allowing you to shift the car to reverse or drive. To release the you have to hit the safety override switch place the van in gear and then you are only able to drive to the speed of 30 mph.
We have taken this van to the shop that Drive Time Warranty company directed us to which was Pep boys. They were not able to do the work the vehicle needed but still charges us $50. Drive time said we would be reimburse for but never happened. Then Drive time directed us to take the car to Meineke the diagnosed the vehicle we paid the deductible $100. Drove the van home 1 week later it was back at Meineke to be repaired again. Meineke advised that the part that was under warranty cause sever damage to other components of the van. Drive Time authorized the work.
We went to pick up the van as it was completed Meineke advised us it would be $2700 for the repairs as Drive Time was not paying for it. We contacted Drive Time on this they advised us to pick the van up and not to pay Meineke anything. So we went round and round with Drive Time and Meineke finally getting our van back. Now 10 days later it is doing the same thing.
I have 4 children and a wife that is in this vehicle that is unsafe and is an accident waiting to happen. I have asked several times to be switched into a different van or if they would just fix what is wrong and actually authorize the work from a Dodge Dealership that actually knows what they are doing. All we get is you have to take it here or there or we are not able to do that.
I bought a 2016 Dodge Grand Caravan with 77,438 miles. The vehicle ran great till the end of November 2018. At which time we started having major issues.
1st the vehicle will self accelerate to excessive speeds over 80 mph with no assistance. You have to hold the brake to keep it under control.
2nd you can take the key out of the ignition, close the door and the car continue to run.
3rd when starting the van the transmission goes into limp mode not allowing you to shift the car to reverse or drive. To release the you have to hit the safety override switch place the van in gear and then you are only able to drive to the speed of 30 mph.
We have taken this van to the shop that Drive Time Warranty company directed us to which was Pep boys. They were not able to do the work the vehicle needed but still charges us $50. Drive time said we would be reimburse for but never happened. Then Drive time directed us to take the car to Meineke the diagnosed the vehicle we paid the deductible $100. Drove the van home 1 week later it was back at Meineke to be repaired again. Meineke advised that the part that was under warranty cause sever damage to other components of the van. Drive Time authorized the work.
We went to pick up the van as it was completed Meineke advised us it would be $2700 for the repairs as Drive Time was not paying for it. We contacted Drive Time on this they advised us to pick the van up and not to pay Meineke anything. So we went round and round with Drive Time and Meineke finally getting our van back. Now 10 days later it is doing the same thing.
I have 4 children and a wife that is in this vehicle that is unsafe and is an accident waiting to happen. I have asked several times to be switched into a different van or if they would just fix what is wrong and actually authorize the work from a Dodge Dealership that actually knows what they are doing. All we get is you have to take it here or there or we are not able to do that.
- Johnny C., Bethel, US