Actuator of passenger side sliding back door was built wrong and makes a loud buzzing noise every time doors are unlocked.

- Lakewood, WA, USA

My passenger sliding door will not unlock. I have tried to move the lock but it will not move. I have tried using the keys it will not unlock. I know this is a problem for other 2016 Dodge Grand Caravan owners too. I only have 61,000 miles on my van. It is a safety issue that I would expect the manufacturer to resolve. I hope you will require the manufacturer to fix this problem. As others mentioned this is not just happening on one side of the car but eventually happens on both sides.

- Phoenix, AZ, USA

A month, or so ago our passenger slide sliding door started making a loud buzzing sound when we unlocked the doors. That is annoying, but to me is not a safety issue, so wasn't too concerned about it. What is going on with our driver side sliding door now I do believe is a safety issue and needs to be part of a recall. The driver side sliding door was refusing to unlock, or open sometimes but now it is all the time. We are unable to manually unlock it to use the door. It is stuck in the lock position and totally unusable now as we are unable to manually unlock it by hand and unable to unlock it using the door locks, or the the remote. The lights flash when i click the button on the remote to open that door, but it doesn't respond and unlock it. What is gonna happen when the other door decides to do the same thing and no one can get out of the van in the case of an emergency. This needs to be a recall and be fixed for all the families that drive and love your vans. We've never had an issue like this with our previous years of Dodge vans. I got the warranty thing in the mail for this to be fixed with 150,000 miles, or less. At the time I got the letter ours was only doing the buzzing sound on the one door, but it already had 160,000 miles on it, so it was past the warranty time to get fixed. Thanks [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Cornell, WI, USA

Passenger side sliding door lock, no longer locks/unlocks via lock buttons unless lock on door is manually locked/unlocked by hand. Driver side sliding door makes a grinding sound when using lock buttons to lock door. No sound when unlocking this door.

- Celina, OH, USA

Power locks actuators in sliding doors are failing, produce loud buzzing noise. Failure of locks could present risk of trapped passengers.

- Macon, GA, USA

Sliding door actuator will not lock

- Katy, TX, USA

The right (passenger side) sliding door is locked closed and will not open from the inside or outside. Rear-seat passengers are being forced to exit through the windows, rear hatch, front doors, or the other sliding door. This is not only an unnecessary inconvenience but also potentially very dangerous if there's an accident when occupants need to exit the vehicle quickly. I will take the vehicle to the dealer for inspection. There were no warning lamps, messages or other symptom prior to the failure. The problem first appeared two days ago, the van has less that 100,000 miles.

- New Albany, MS, USA

Sliding passenger door actuator makes a loud buzzing noise when unlocking, and also will fail to unlock. In the event of an emergency, passengers will be unable to unlock the door and exit from the vehicle. No warning lamps have activated, notifying of a problem. There are no recalls on file.

- Portland, OR, USA

Sliding door buzzes when locking from front driver and passenger side automatic locks. Not sure if it closes as we have child safety locked so not able to open from inside.

- Lake In The Hills, IL, USA

According to research there is known problem with the slidding Van Doors for the 2016 Dodge Caravan. Both of my van doors have went out and is stuck in lock mode, to where it will not unlock or open. This is a safety issue especially when you have children that cannot unrestrain themselves from a seatbelt or car seat.

- Derby, KS, USA

Loud buzzing sound when unlocking doors coming from sliding passenger side sliding door. At times cannot get door to operate. Safety issue!! I have reported this earlier and want to know when recall will occur. Dealer approx cost $1000 per door. Crazy, that people may get trapped inside car, and there is nothing Dodge is doing about it. Like I said, I have reported this before, so the date shown on this complaint may not match original NHTSA submission.

- Oxford, MI, USA

The driver's side sliding door no longer opens automatically or manually. The button fob or the interior will not open the door.

- Washington, IL, USA

Buzzing from driver-??s side sliding rear door when power lock button is pressed to lock the doors or when car begins driving (when door locks are activated automatically). Many people have reported this same issue on forums about the 2016 Dodge Grand Caravan. Dealerships have told them it is a faulty door lock actuator.

- Newark, DE, USA

The right sliding door makes a very loud buzzing noise when it is unlocked. It does still work but when I have mentioned it to mechanics they have said they see this a lot with my vehicle and is likely a faulty door lock actuator.

- Mahomet, IL, USA

Fold sliding doors have alternated either being locked and unable to be opened or unlocked and will not lock. This does not matter if the car is moving or not. I'm concerned when they both decide not to open and the safety hazard it's will pose if we get in an accident and can't get out of the vehicle. Also we are unable to secure the vehicle when we go anywhere leaving us vulnerable to thieves. Seems to be a very common problem in these vehicles for many many people.

- Indianapolis, IN, USA

Side slider door lock actuator on passenger side makes lots of noise and the lock actuator on left side without notice has stopped working also at same time. This lock mechanism issue prevents the slider door locks or handles from working inside and outside the vehicle. Remote does not work for these doors either, but still work for front doors and hatch.

- Syracuse, NY, USA

Vehicle's rear sliding doors intermittently jam locked, one, or the other, or both. The respective sliding locks will not budge, not by remote, not from the button on the driver's door, and especially, not even manually, from the sliding lock on the doors themselves. Sometimes a buzzing sound is heard from one or the other of the the locks when commanding to lock electrically, including when the car starts moving at over 20 mph or so, and all doors lock automatically. I understand that electrical commands ("power" this and that) may stop working at some time in the life of a car, but at least they can be so engineered that in case of the door locks not to jam the lock in the locked position! I understand there are a few hundred complaints about these locks, all jamming, all in the locked position, on all vans w/sliding doors built by Chrysler. What would it take for the Chrysler-Fiat, or whatever they're called now, to fix the problem and issue a recall"? A fire? Injuries? Worse, God forbid? Can you imagine when the injured party lawyers find out there have been hundreds of similar complaints and no recall"..

- Delray Beach, FL, USA

Passenger power sliding door made buzzing sound when unlocking and the next day was stuck in the lock position. The door cannot be opened from the inside or outside.

- Mogadore , OH, USA

Driver side middle sliding door will not open

- Troy , MI, USA

I have a 2016 dodge grand caravan and every time I unlock the door or lock it it makes this loud buzzing noise, the door works fine it opens and close. But when using the unlock button from the key everyone can hear the load buzzing noise. I think it is the door actuator.

- Port Charlotte, FL, USA