The lock actuator in both rear sliding doors has failed. The first to fail was the rear passenger door. While the door and lock still operate, it makes a loud buzzing noise whenever it is activated (as described in the 2016 TSB issued by the manufacturer.) My mechanic inspected and confirmed this problem in September 2021. Just the other day (10/20/21), the actuator on the rear driver door also failed without any warning (it had never made noise): the lock -??seized-?? and we were unable to unlock and open the door through any means. This exact pattern of failure has been reported by many other owners of this vehicle. Malfunctioning locks present an obvious safety problem, especially in the case of the locked door which would make it difficult for my children to escape the car quickly in an emergency. Neither actuator has been replaced yet and thus they are available for inspection if necessary.

- Buffalo, NY, USA

When the doors are unlocked, a loud buzzing noise comes from the vehicle. Upon research it seems like it is a faulty door actuator. This could cause the doors to be unable to open or close. It has not been repaired and it is available for inspection upon request.

- Lincoln City, OR, USA

I have a faulty door lock actuator on the back left sliding door. It is making a buzzing sound. Not sure if it is actually locking or not.

- Malone, NY, USA

The driver side sliding door makes a loud buzzing sound whenever the doors lock. I have read up on this and it is a faulty door lock actuator. This sound is sudden and loud and has on multiple times caused the driver to get startled. This sound happens when the van auto-locks at the door locks specific set speed.

- Faribault, MN, USA

Passenger sliding door lock and latch failed. The repair cost $1,206.47 at the dealer. The dealer will only guarantee the new lock for two years!

- Lady Lake, FL, USA

2016 Dodge Grand Caravan. The passenger side sliding door makes a groaning or buzzing when unlocking. Cannot manually move passenger side lock switch mechanism either. Both sliding doors have become stuck in the closed position in the past several times over the past several years, making it hard to get people out of car. Seems like a safety type issue. The repair for this (approx $1000 per door) seems to be very expensive for something that should not fail. Problem of doors getting stuck in locked position at times has been intermittent meaning lock/ unlock may work again. Not sure if this is due to unhooking battery and resetting or just because car was turned off and on.

- Oxford, MI, USA

The locking mechanism on the passenger rear sliding door makes a loud buzzing noise when unlocking. It is so loud that it can be heard up to 15 feet from the vehicle. Sometimes it will either stay in the locked position or it will remain unlocked regardless of the buttons being pushed. In the event of an accident and the door is stuck in the locked position it will put my children in danger of not being able to get out of the vehicle through that door. I have not taken it to be inspected nor has the manufacturer inspected it. There were no warning lights or indicators prior to or after the problem started. It is available for inspection upon request.

- Hoquiam, WA, USA

Lock actuators on both sliding doors are making a loud "buzzing" or "clicking" sound when the doors are locked and unlocked.

- New Castle, IN, USA

Passenger and drivers side rear sliding door locks making grinding noise, both during lock and unlock movements.

- Portage, MI, USA

There is a loud buzzing noise coming from the rear driver's side door when it locks. I have researched this and see that this is a common problem with this model.

- Armington, IL, USA

Both sliding doors are not locking or unlocking. Problem started a year ago with the passenger side sliding door not locking. 3 weeks ago, the driver side sliding door will not unlock. As we have 3 children who travel in this van regularly, having a door that cannot open is a huge concern for safety in case of an emergency. Searching online for a solution has brought to light that this is a wide known issue with this model. Why has there not been a recall yet?

- Freeland, MI, USA

Driver side window motor and hardware have been replaced twice in the past 2 years and keeps falling into the door panel. The window falls without being used, just a loud dang and the window falls. There have been no accidents that side of the vehicle and it was parked when it happened

- Forney, TX, USA

The doors keep buzzing on door lock and unlock, the sound scares ppl and also not sure if the lock function is functioning correctly after the buzzing sound

- Pflugervill, NJ, USA

Passenger side sliding door failed. Not able to open door manually, using key fob, or using inside door button. Driver side sliding door is operational and can be opened using all of the aforementioned methods. Component is available to be inspected. The safety of the driver and passengers are put at risk due to the inability to open the door from the inside. If any situation was to compromise the drivers side then the passenger door would lock in the passengers. The component within the door has not been inspected. The warning before the failure was a loud noise every time the door was unlocked or locked. All methods of locking the door would produce this noise.

- Dallas, TX, USA

Both of our sliding Door locks were unusable after they locked themselves and we could not open them manually or electronically. We had to replace one of the driver passengers door mechanisms, on June 5th, 2021 and the other passengers slide door will not lock at all. This has caused the window mechanism to malfunction repeatedly on the driver passenger sliding door. We saw your warning and update on this issue 7/14/2021.

- Altoona, PA, USA

I already filed a complaint no: 11351148 about the side power door on the left side being stuck in the locked position with no way to open it. I have now discovered the the power door on the right side isn't locking. I have to manually lock the door with the toggle switch because the electrical locking feature isn't working. This is dangerous because we had assumed that the door was locked when we pushed the electrical lock button in the van or on the fob. This is dangerous for the security of people and items in the vehicle. I believe that this malfunction may be related the the problem with the door being locked shut on the other side of the Caravan with no way to get it opened.

- Milwaukee, WI, USA

Every time a door is unlocked and sometime locked a loud buzzing happens. It concerns me that the doors will malfunction and not act as they are supposed to which is a big concern with children in the vehicle.

- Dewitt, IA, USA

Our van makes a loud buzzing sound each time we open our doors or unlock them.

- Spencerport, NY, USA

Driver rear sliding door stuck in lock position causing a major safety hazard for rear passengers in van. Door will not unlock or open using all unlocking options. Called repair shop and they said this is a common problem with Dodge Caravans. Taking it in for repair soon. I will be getting rid of this vehicle because of this issue in the near future.

- Wabasha, MN, USA

The door lock on the sliding door on the driver's side is stuck in the lock position. The door will not open and no amount of force will unlock it. A simple search online shows many customers dealing with the same issue. Clearly this is a safety concern. My dealership has diagnosed and the cost is over $1000.

- Glendale, AZ, USA