10.0
really awful- Crashes / Fires:
- 0 / 3
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 35,638 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Passenger side door lock is frozen in the locked position. Can't unlock or open door. This is a fire/safety hazard.
- Republic, MO, USA
In the past few months the both sliding doors of the van have not been working properly. Today September 27, 2020 both doors do not open and stay in the lock position. It is only able to open by pulling the lock towards unlock position and then pull the handle. The key fob and the open door buttons in the car do not work and there is a slight click sound sometimes but the door stays locked. This is a big safety issue as if we were to crash our children and or passengers will not be able to exit the car!!!!! seems like it is happening to quite a few Dodge owners.
- Shelton, CT, USA
My 2016 Dodge Caravan recently started a loud buzzing noise after the door locks or unlocks. This buzzing happens when I unlock/lock or open the doors.
- Riverview, FL, USA
The door lock actuator on the right rear sliding door has stopped working. My door is stuck on unlock, and is unable to be locked, manually or otherwise. My door also makes a loud buzzing noise every time I press the unlock button.
- San Antonio, TX, USA
I had to go to town at night to get groceries for dinner I put my child in the backseat. We got to the grocery store I parked right at the store doors because some people were walking around in the parking lot, I got out of my van and went to get my child out and the door was locked and would not unlock. The people noticed me struggling to get the door open and came towards us and I just got back in the van and left. This is a serious safety hazard that Dodge should fix! I pray no one dies due to being locked in during an emergency.
- Jefferson, SC, USA
When the doors are locked or unlocked they make a buzzing noise.
- Lebanon, OR, USA
Driver side slider door is locked shut and I cannot open it. I believe the actuator has gone bad. Dodge needs to stand up and take responsibility for the repair on this. There are many, many complaints on this item. The repair cost is way too much considering all the complaints. Stand up and take ownership for your products. That is the best way to earn loyalty from buyers.
- Chesterfield, MO, USA
Every time I lock or unlock the doors a loud buzz comes from the passenger sliding door
- Griffith, IN, USA
The sliding doors make a buzzing noise when I use the lock / unlock button on my key fab or drivers door.
- Chicago, IL, USA
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while driving at low speeds, when she started to smell something burning inside of the cab of the vehicle. The contact stated service vehicle warning light was illuminated and then the vehicle stalled. The contact was unable to restart the ignition. The vehicle was not drivable. The vehicle was towed independent mechanic and was informed the fuse box was needing to be replaced. The vehicle was repaired. The contact called local dealer livonia Chrysler Jeep located at 30777 Plymouth rd, livonia, mi 48150, (734) 525-5000 and was made aware of the failure. The manufacturer had not been informed of failure. The failure mileage was 54,727.
- Westland, MI, USA
My passengers rear door was not locking whether when the vehicle is parked, running, and driving. If someone was to attack me, or my family, I would have instinctively locked the door. It would not have had any effect on keeping people out. In my researching of how to fix the problem, I discovered that the more common problem is that the door will not unlock creating a greater hazard for emergency egress. The part is relatively cheap, but it is a real bear to replace. Previous versions of the Dodge Grand Caravan are much easier to repair. (I.e., 2000-2008+?) and cheaper to repair. However, on the 2016 version (2010-2020) one has to disassemble the whole inner door costing $600+ for a simple replacement. With the hassle, and cost owners of vehicles with similar problems are likely to "live with it." And put their family at risk. Https://youtu.be/dddclyjilya
- Mckittrick, CA, USA
Both latch assembly's on sliding doors do not work
- Lenoir City, TN, USA
The driver back door makes a loud sounds when is being locked.
- Buda, TX, USA
All of the sudden, I have no power to even get over 40 mph. Great to happen in a busy city with my child in the car recovering from surgery. Had to pull over and get a ride home.
- Burgettstown, PA, USA
The door locks on both sliding passenger doors failed. There is no manual lock to be able to ingress and egress the vehicle. It started with an obnoxious buzzing sound when the lock or unlock button was pressed. It quickly then stopped working at all so that passengers have to climb in through the rear. This is not acceptable for elderly people or very small children. It is a dangerous situation in an emergency and highly annoying to say the least in day to day usage. This happened when the vehicle was just two years old! not acceptable! just wait until somebody is trapped in a dangerous situation that leads to death or severe injury. There should always be a manual way to enter and exit a vehicle.
- Beaufort, MO, USA
The sliding door on the driver's side has frozen. The door is stuck in the locked position and will not open. It will not open with the remote buttons or manually. I have children, so this is definitely a safety issue. I have looked on the internet and observed that many people have had similar experiences with the same model vehicle. There should be a recall for this problem. The average cost for the repair seems to be $1000.
- Mesa, AZ, USA
Can not unlock or open my left slider door at any time.
- Plymouth, MA, USA
The sliding door on the right side makes a loud buzzing noise when you unlock the door.
- Scott, LA, USA
2016 Dodge Caravan with 53,000 miles on it. Both sliding doors stopped working. One was in the locked position and one in the unlocked position. We were able to get them to work by pushing the lock buttons manually while hitting lock/ unlock buttons. Now both doors make a loud buzzing noise when locking and unlocking. We bought the extended warranty and they tell us this is not covered under warranty. Dealer wants $900 per door to fix. This is a safety issue because they will get stuck again in the locked position and with small children in car seats this is very dangerous and unacceptable. Chrysler needs to take responsibility for poor products. Last van we will ever purchase by Chrysler or Dodge. Toyota or Honda here we come!!! also when a vehicle cant be locked who know who is hiding inside when you get out of work. It gets dark by 5pm where I live.
- Edgerton, WI, USA
- Washington, DC, USA