10.0
really awful- Crashes / Fires:
- 0 / 3
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 36,253 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
When the doors are locked or unlocked they make a buzzing noise.
- Lebanon, OR, USA
Driver side slider door is locked shut and I cannot open it. I believe the actuator has gone bad. Dodge needs to stand up and take responsibility for the repair on this. There are many, many complaints on this item. The repair cost is way too much considering all the complaints. Stand up and take ownership for your products. That is the best way to earn loyalty from buyers.
- Chesterfield, MO, USA
Every time I lock or unlock the doors a loud buzz comes from the passenger sliding door
- Griffith, IN, USA
The sliding doors make a buzzing noise when I use the lock / unlock button on my key fab or drivers door.
- Chicago, IL, USA
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while driving at low speeds, when she started to smell something burning inside of the cab of the vehicle. The contact stated service vehicle warning light was illuminated and then the vehicle stalled. The contact was unable to restart the ignition. The vehicle was not drivable. The vehicle was towed independent mechanic and was informed the fuse box was needing to be replaced. The vehicle was repaired. The contact called local dealer livonia Chrysler Jeep located at 30777 Plymouth rd, livonia, mi 48150, (734) 525-5000 and was made aware of the failure. The manufacturer had not been informed of failure. The failure mileage was 54,727.
- Westland, MI, USA
My passengers rear door was not locking whether when the vehicle is parked, running, and driving. If someone was to attack me, or my family, I would have instinctively locked the door. It would not have had any effect on keeping people out. In my researching of how to fix the problem, I discovered that the more common problem is that the door will not unlock creating a greater hazard for emergency egress. The part is relatively cheap, but it is a real bear to replace. Previous versions of the Dodge Grand Caravan are much easier to repair. (I.e., 2000-2008+?) and cheaper to repair. However, on the 2016 version (2010-2020) one has to disassemble the whole inner door costing $600+ for a simple replacement. With the hassle, and cost owners of vehicles with similar problems are likely to "live with it." And put their family at risk. Https://youtu.be/dddclyjilya
- Mckittrick, CA, USA
Both latch assembly's on sliding doors do not work
- Lenoir City, TN, USA
The driver back door makes a loud sounds when is being locked.
- Buda, TX, USA
All of the sudden, I have no power to even get over 40 mph. Great to happen in a busy city with my child in the car recovering from surgery. Had to pull over and get a ride home.
- Burgettstown, PA, USA
The door locks on both sliding passenger doors failed. There is no manual lock to be able to ingress and egress the vehicle. It started with an obnoxious buzzing sound when the lock or unlock button was pressed. It quickly then stopped working at all so that passengers have to climb in through the rear. This is not acceptable for elderly people or very small children. It is a dangerous situation in an emergency and highly annoying to say the least in day to day usage. This happened when the vehicle was just two years old! not acceptable! just wait until somebody is trapped in a dangerous situation that leads to death or severe injury. There should always be a manual way to enter and exit a vehicle.
- Beaufort, MO, USA
The sliding door on the driver's side has frozen. The door is stuck in the locked position and will not open. It will not open with the remote buttons or manually. I have children, so this is definitely a safety issue. I have looked on the internet and observed that many people have had similar experiences with the same model vehicle. There should be a recall for this problem. The average cost for the repair seems to be $1000.
- Mesa, AZ, USA
Can not unlock or open my left slider door at any time.
- Plymouth, MA, USA
The sliding door on the right side makes a loud buzzing noise when you unlock the door.
- Scott, LA, USA
2016 Dodge Caravan with 53,000 miles on it. Both sliding doors stopped working. One was in the locked position and one in the unlocked position. We were able to get them to work by pushing the lock buttons manually while hitting lock/ unlock buttons. Now both doors make a loud buzzing noise when locking and unlocking. We bought the extended warranty and they tell us this is not covered under warranty. Dealer wants $900 per door to fix. This is a safety issue because they will get stuck again in the locked position and with small children in car seats this is very dangerous and unacceptable. Chrysler needs to take responsibility for poor products. Last van we will ever purchase by Chrysler or Dodge. Toyota or Honda here we come!!! also when a vehicle cant be locked who know who is hiding inside when you get out of work. It gets dark by 5pm where I live.
- Edgerton, WI, USA
I own a 2016 Dodge Grand Caravan. The driver's side sliding door will not unlock. There were no warning indicators illuminated. The vehicle was taken to landmark Dodge in independence, mo and the identified the problem as a failed lock actuator with estimated cost of $1,000. The same vehicle had the lock actuator fail on the passenger side 2 years ago and had it fixed. The failure mileage was approximately 100,000. Obviously there is an issue with the lock actuators for this model vehicle as there are numerous complaints of the same issue. I believe this is a huge safety hazard because if we were in an accident or the car caught fire it would be very difficult to get my 4 kids out of the back seat using only the passenger side door, and that is assuming the accident didn't damage the passenger door. I believe this should be considered for a recall, the car is 4 years old and should not be having these issues.
- Greenwood, MO, USA
Driver's side rear sliding door will not open. Per dealer, "found actuator internal fault. Replace left sliding door lock actuator and C pillar appliques."
- Homer Glen, IL, USA
When I unlock doors, there is a buzzing sound. Passenger sliding door, actuator is going bad. It is loud, annoying and it could lead to a safety issue with lock working.
- Shelby, OH, USA
The sliding doors both of them buzz when they either lock or unlock. I have heard it is the door actuator and a lot of people with 2016 Dodge grand caravnas are having this problem. There needs to be a recall on this. Https://www.cargurus.com/cars/discussion-T59001_ds1042449
- Grandville, MI, USA
The drivers side, sliding door actuator stopped functioning. There was no way to open the door at all. Not from inside or outside of the vehicle. We researched online that this seems to be a huge problem that Chrysler knows about but refuses to remedy. In fact, many people seem to have the problem again, even using the dealer to replace the actuator. It's a safety issue that would not allow my kids to exit the vehicle in an accident, fire, other emergecy.
- Baraboo, WI, USA
- Jefferson, SC, USA