10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 38,828 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The driver's side sliding door won't open, and the passenger side sliding door sometimes will open a little and then reclose. Dodge extended the warranty in January, but the mileage on our van puts us outside of the warranty. However, when our door stopped opening, our van would have been in the warranty. I consider this a safety issue. We have taken the van to the local dealer, and the issue with the sliding door is what the extended warranty was intended. Since we are outside of the warranty, Dodge/Chrysler will not cover the expense of repairing the door.
- Huntingburg, IN, USA
Passenger side sliding door lock, no longer locks/unlocks via lock buttons unless lock on door is manually locked/unlocked by hand. Driver side sliding door makes a grinding sound when using lock buttons to lock door. No sound when unlocking this door.
- Celina, OH, USA
Power locks actuators in sliding doors are failing, produce loud buzzing noise. Failure of locks could present risk of trapped passengers.
- Macon, GA, USA
The actuator on the sliding door of the minivan is stuck in the unlocked position. This means that the door cannot lock under any circumstances. When driving the door remains unlocked and there is no way to lock it. The other sliding door was previous stuck in the locked position and I had it replaced by a mechanic.
- Rochester Hills, MI, USA
Vehicle: I own a 2016 Dodge Caravan. Issue: When I unlock my van or open the back passenger sliding door, there is a loud annoying buzzing noise coming from the door. It may be a door actuator. Periodically the lock will stop responding and it stays locked until the buzzing noise comes back. I have small children and this worries my wife and I. Fear is the door wouldn't respond in the event of an emergency. I am attaching three files I found online that seem to have observed similar behavior of the doors on 2016 Dodge Caravans.
- Huxley, IA, USA
The drivers side sliding door lock is buzzing and not sure if it auto locks.
- Sinking Spring , PA, USA
Sliding door locks cannot be operated from outside of the vehicle, once the lock actuator fails. The button on the inside, (both upper console and B pillar button) will not operate the door. The door can only be opened manually after manually moving the lock switch. Small or older passengers would not be able to exit after a crash, and could not be assisted without breaking the window.
- Kansasville , WI, USA
Loud buzzing sound when unlocking doors coming from sliding passenger side sliding door. At times cannot get door to operate. Safety issue!! I have reported this earlier and want to know when recall will occur. Dealer approx cost $1000 per door. Crazy, that people may get trapped inside car, and there is nothing Dodge is doing about it. Like I said, I have reported this before, so the date shown on this complaint may not match original NHTSA submission.
- Oxford, MI, USA
The door lock actuator is buzzing on our driver side sliding door. I have read that there are issues with buzzing and then the lock failing and the door not opening. This is super concerning because my three year old sits on this side in a five point harness.
- Harwick, PA, USA
Both of my back sliding doors have locked up-€¦.we had to pull by 80 year old mother in law out the back cargo area-€¦this is a 2016 vehicle and now the alarm is constantly going of the horn is blowing and I am on disability and can not afford to fix all that is going wrong with this car-€¦.now I have a van that the kids are having to climb in and out the front and this is so embarrassing-€¦please help. I have heard several complaints on the same matter-€¦I have had 2 transmissions out in here and I bought this car with only 313 miles on it-€¦
- Dillon, SC, USA
Out of the blue the passenger slider door started making this awful noise everytime you unlock it. Sounds like this is a pretty common probably after doing some research. Should be a re call after multiple searches it-€™s something that started on the 2016 with the locking mechanism.
- Carlisle, IA, USA
The driver's side sliding door no longer opens automatically or manually. The button fob or the interior will not open the door.
- Washington, IL, USA
Both back sliding door locks are inoperable. The passenger side made a buzzing noise for a while and now won't lock at all and the drive side will not unlock even, manually flipping the switch does not work.
- Poplar Bluff, MO, USA
Last week the driver's side automatic sliding door in my 2016 Dodge Grand Caravan got stuck in the locked position. It is unable to be opened, either by remote or manually, and the lock can not be disabled rendering this door unusable. THIS IS A MAJOR SAFETY HAZARD! I have 4 children, which is the main reason I got a minivan and specifically one with automatic sliding doors. Two of my children are still in car seats, which are located beside each sliding door so I can help with their seat belts as needed. My youngest is beside the driver's side sliding door, the one I have having the issue with now. Right now, unless I reach over and behind the driver's seat or walk around the car to the opposite door, I CAN NOT REACH MY CHILD'S CAR SEAT!!!! Not only is this extremely inconvenient and time consuming, IT IS EXTREMELY DANGEROUS! What if my son needs help with something and I need to reach him" What if he is choking? What if we are in an accident and I need to get him out of his car seat? When searching this issue online, it quickly became evident THAT THIS IS A COMMON PROBLEM THAT DODGE KNOWS ABOUT AND HASN'T RECALLED!!! I was beyond shocked and appalled! How could this issue be common and known - it's ALL OVER the Internet, and not be acknowledged by Dodge??? Is my children's safety not worthy of a recall? Is this just a money making scheme? ARE THEY WAITING FOR A CHILD TO DIE TO DO A RECALL" The majority of people who buy minivans have young children and need the convenience of sliding doors. So the majority of people at-risk with this issue are children. This is blatant neglect on the part of Dodge and needs to be called out and have Dodge recall it as soon as possible before something bad happens. Thank you for your help in this matter.
- Denver, CO, USA
Both sliding doors will not open. It started that one would not lock and one would not unlock now both are stuck closed. I have 3 kids and they have to crawl out the front doors in order to get out or in. I have been reading about the actuators going out on other vans.
- Easley, SC, USA
The passenger side sliding door will not lock, even the manual lock is stuck in the unlocked position. I just bought the car used 2 months ago and only realized the problem when I went to pick up my children from school. They approached the vehicle and pulled the door handle before I had a chance to put the car in park, and to my surprise it opened. I don't know how long it's been like this. It's my understanding that this is a common point of failure for 2015-2018 Dodge/Chryser minivans, that the locks can become stuck in the locked or unlocked position and it's very expensive for the consumer to fix. The manufacturer ought to issue a recall and replace the faulty components as this is a safety issue.
- New Richmond, WI, USA
Automatic door locks make loud buzzing noise when they lock. I m afraid we will get stuck in locked car. I have not brought to anyone yet. No warning lamps or anything else. This is a definite safety Hazzard and I want it repaired at no charge before something tragic happens.
- Trenton, NJ, USA
Drivers side, sliding door, won't open or close. Either remotely or mannually. All doors have been buzzing upon activation for a few years now, but I can"T afford to fix that. Vehicle has 55,000 miles plus on it, and I really love it, but I dont think I'll buy another one unless I receive some satisfaction regarding this problem. I have reviewed this condition on the internet and found it's more common than I would thought. Dodge should be ashamed for not correcting this problem.
- Spring Hill, FL, USA
I have a faulty door lock actuator on the back left sliding door. It is making a buzzing sound. Not sure if it is actually locking or not.
- Malone, NY, USA
- Phoenix, AZ, USA