10.0
really awful- Crashes / Fires:
- 1 / 2
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 24,460 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
We just bought a 2017 Grand Caravan from a dealer. The door makes a loud buzzing sound when you use the lock or try to open the door. After research, it seems to be the lock actuator and is happening to many people. If the locking mechanism is malfunctioning, that is a safety concern. Especially when you have children in the car often. The doors also stall and jam when opening and closing and get stuck. Since they aren't manual, but electric this causes a problem.
- Waldron, AR, USA
Engine/Transmission: Transmission was replaced by Manufacture. P/T Not shifting into gear properly. Hard shifting into gear. Slow start climbing incline in hills, speeds up drastically when the car is starting to decline, knocking noise. Dash lights, odometer, and warning lights come on and off without warning. The car has to be turned on and off to make the odometer, dash lights and warning lights rest and work. Safety: 2017 Dodge Grand Caravan will suddenly stop while driving at 65--70 mph in traffic without notice. The vehicle is unable to be physically moved out of the drive gear or any gear. The vehicle has been inspected by Doge dealership and found nothing wrong several times. Transmission light is on. No warning lamps, or messages to tell the driver the vehicle will suddenly stop at a high rate of speed or any speed. All of the gauges including lights will turn off without any warning while driving at any speed. There is a burning smell. Started from 2019 to present date.
- Fredericksburg, VA, USA
The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving at various speeds, the vehicle lost motive power and electrical functions. The vehicle was able to be restarted and functionality was restored. The contact stated no warning light was illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 11V139000 (Electrical System) however, the Vin was not included. The vehicle was not diagnosed or repaired. The manufacturer was informed of failure and confirmed that the Vin was not included. The failure mileage was approximately 58,667.
- Raleigh, NC, USA
Both sliding door locks on my Dodge Caravan are not working. The driver-??s sliding door will not lock with the key fob or with the button inside the car. On the passanger-??s sliding door side, the door is stuck in the unlocked position. The key fob or the button inside the car will not unlock it. Also, it I manually lock the drivers side sliding door, it will not unlock with the key fob or inside button. This is dangerous Bc I-??m driving around in an unlocked car. Also I-??m leaving my car unlocked. I have 4 young children. I have seen many, many complaints of this online. It is a common issue with the 2017 Dodge Caravan. I have called Dodge and they did not deny that they knew about this. I got a quote from the dodge dealership. The lock actuators need to be replaced. I have the quote and it-??s $1,800 to fix. This should be recalled!
- Crestview, FL, USA
Passenger side sliding door actuator stopped working and is stuck in the locked position preventing opening of the door from the outside or inside or with the key fob. Door will not open at all which is a huge safety risk in case of emergencies and someone needs to get inside or out of the vehicle quickly. No inspection has been done except by me though I have seen hundreds of others complaining of the same issue with this make and model. No warnings or messages for this either. This needs to be a recall fix for obvious safety reasons.
- Chandler, AZ, USA
Driver-??s side sliding door is stuck shut and will not unlock with key FOB, the unlock buttons on the passenger and driver side doors, and also will not unlock manually. Tried opening the door with automatically with key FOB button, the button located by the rearview mirror, and also opening it manually from the inside and outside, but door does not open. It was functioning properly the day before, and there were no warning signs ahead of time that there was going to be an issue with the locking mechanism. Safety concern since this could potentially happen to the other sliding door, and if in an emergency back passengers have no immediate access to an exit.
- Seattle, WA, USA
The rear sliding door on the driver side is stuck in the locked position and cannot be opened either manually or electronically.
- Marietta , GA, USA
There is a loud buzzing sound coming from the passenger sliding door whenever the vehicle is locked or unlocked. Door actuator is failing.
- Ionia, MI, USA
I was sitting in my van, with it running at Sonic, and i started smelling a terrible smell. I thought the smell was coming form outside so I rolled up the windows and the van started filling up with smoke. My daughter looked at the back seat and noticed the back charger, USB, 12 volt area was the source of smoke and we got out immediately, saw that it was on fire from the inside, it could be seen through the charger, the usb ports, and the 12 volt plug because there was nothing plugged in. My daughter threw a pop on it to put it out and we called my husband to come help us. He pulled the cover off and all of the wires were melted all of the way down the inside of the panel. I have seen recalls for previous year models for this same type of occurrence, but not for this year model. I am thankful my other children and grandson were not in the car in the backseats where the fire started. This area is on the gas tank side as well and that was a scary thought as i was supposed to travel tomorrow in this van.
- Bartlesville, OK, USA
The drivers side rear passenger sliding door is stuck in lock mode. The locking mechanism is stuck shut and cannot be unlocked either manually or with the remote unlock button. Therefore the door is stuck closed and can not open. It-??s dangerous that any backseat passenger cannot exit the vehicle through that door if they need to. Also, the passenger side door does not lock or unlock with the remote; it only locks and unlocks when the locking mechanism on the door is pushed manually. When the alarm is turned on with the remote, pulling this door open manually sets off the alarm when the door is pulled open. There were no warning lights or indicators set off prior to these issues. These issues manifested in September 2020.
- Pasadena, MD, USA
The driver side sliding door will not unlock to open. I have paid 725 at a mechanic for an actuator and labor, when I got home the door still dodnt open. I took it to an auto body shop and paid $89 for it to open once after greased then it jammed again. Took it back to auto body shop after 4 hours of labor turns out to be an electrical issue. The passenger sliding door is starting to jam as well.. body shop said very soon it will close and not open as well.that's where I'm at now.. not sure if I want.to pay for an electrical issue. I've paid enough to come this far. So maybe this will save someone else the steps.
- Florence, OR, USA
The drive side sliding door the door won't unlock.
- Florissant, MO, USA
The drivers side passenger sliding door is stuck in the lock position. I can not manually unlock it, it will not unlock with my key fob or the buttons on the interior. The door is stuck closed and locked.
- Jersey Shore, PA, USA
The rear sliding doors opened, I loaded my child and gear into the van. When we reached our destination, the dies would not unlock or open, trapping her in the car. We had to have her climb into the passenger seat and exit that way. The van was parked, engine off.
- Hanover, MD, USA
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the sliding door failed to open from inside or outside the vehicle. The vehicle was not taken to a dealer. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 77,724.
- Pensacola, FL, USA
The driver's side sliding door became stuck in the lock position. It will not unlock manually or electrically with the power lock button or key fob. The door will not open at all.
- Saint Petersburg, FL, USA
In Dec, the engine light came on. The car would do like going over speed tacks, shake, when it was between 45 to 60 mph. Took to dealership for reading, they couldn't get a good reading, it stopped. Then I paid extra for them to take transmission pan off. Told I need a new transmission. This vehicle is a 2017. This was Dec 2020. Had transmission done. About 3 weeks later, engine light came on again. When I came back, 180 miles to visit family, I had it looked at again. Showing 6 coil, misfire. The car had 85000 miles. Had the 6 coil replaced, all plugs and wires. Left, drove 180 miles, next day light came on. I wasn't driving the car much and was coming back, engine light on, car ran find. Next day, was at a red light, gave gas and the car sputter like it wasn't getting gas and wanted to died. I push on the gas paddle and hurried to get to my dad's. had a reading saying it was catalytic converted. After the weekend I took it to muffler shop. Said it wasn't giving them that reading, but misfire and 6 coil. Took to a mechanic, he replace 6 coil and said plugs where good, that they were new. But, I did need an air filter. Got car. Few hours later, engine light was back on. Reading showed coil and misfire. Going back to mechanic, again. After a red light stop, it felt like it was going to died as if it wasn't getting gas. I gave it more gas. They change everything again, even cross parts to make sure. It idles hard in park or sitting in drive. More gas it seems to do ok. Also, about 6 months after buying it, had to replace battery. 2013 was in it. So, much for wanting to retire, this car has put me into debt. I wish I had stayed with a Toyota. Own 6 and never, cost me more than regular service. And again, misfire reading, coil 6. within a month, twice its been replaced and plugs and still back like it was. Since end of Dec, been in shop 4 xs, same reading, same crap.
- Pikeville, TN, USA
Everytime I unlock the door or open the door (sliding left passenger door in the backseat) it makes a loud buzzing noise. It seems to be getting louder and louder and is so loud it is a distraction and can be heard from outside of the vehicle.
- Navasota, TX, USA
2017 Dodge Grand Caravan driver side door just stopped operating. Cannot open with key fob or manually inside or out. This poses a safety concern as you cannot get in or our of vehicle on that side in the back seats. This happened all of a sudden. Just stopped working as sitting in driveway.
- Muskogee, OK, USA
- Ridgeway, NY, USA