10.0
really awful- Crashes / Fires:
- 1 / 2
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 25,182 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Unable to open rear left sliding door, lock actuator is failed. Burning smell from left sliding door 1 year ago. Right sliding door make buzzing noice from the lock actuator area, sometimes unable to open sliding door.
- Southampton, PA, USA
The driver's side sliding door is stuck in the locked position and the passenger side sliding door is making a loud buzzing noise when unlocked which means that one is next to go out from what I read. If both of them get locked this poses a major safety issue getting small passengers out of the back in case of emergency. There have been many instances of this reported on these vehicles and even extended warranties issued but only for a select amount of vans even though it seems to happen on every one ever made.
- Bloomington, IL, USA
The automatic sliding rear door is stuck in the lock position causing it to not be able to open automatically or manually. This poses a huge risk of there was a vehicle fire or other incident that wouldn't allow my back seat passengers to get out of the car. The door will not lock or unlock.
- Toledo, OH, USA
There appears to be an electrical problem when locking/unlocking the doors, and a loud buzz occurs and at times, the doors hesitate to lock or unlock, which in my opinion, is a safety hazard.
- Jacksonville, FL, USA
Both electrical doors don't want to open.
- Avenal, CA, USA
The drivers side door remained locked when all other door are set to unlock. The drivers side door will not come unlocked whether by remote or manually pushing unlock. This happened on its own. A mechanic looked at it and said he would not mess with it because he was scared he we break the door and suggested going to a dealer. The car manufacturer issued a recall (Mopar X98) for this very same issue but it didn't include my car serial number. So, they don't want to honor the recall on my car. This is a serious safety concern on this vehicle as it is used for the transportation of several children and should an accident happen the chance of being trapped is very high since the door will not open at all. I located a service bulletin 23-036-21 that was issued and a Mopar Warranty Extension bulletin which states it includes this model year but Dodge has stated this particular VIN is not part of it. How does a VIN determine whether the actuator is going to go bad?
- Kingsport, TN, USA
The contact owns a 2017 Dodge Grand Caravan. The contact stated when she attempted to start the vehicle there was no sound of the starter motor and the instrument cluster remained black when she turned the ignition on. The contact had attempted to jump start the vehicle and had to have the vehicle towed to an independent mechanic. The mechanic diagnosed the vehicle and determined that the TIPM panel had failed. The vehicle had not been repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 19V813000 (Electrical System). The manufacturer had been informed of the failure. The failure mileage was approximately 46,000.
- Mcchord Afb, WA, USA
The passenger sliding door starting making a squeaky noise and now won-??t open or even unlock. The lock actuator is not working causing this to be a safety issue. I know it was a recall on certain caravan but mine was not. Trying to figure out how it can be added in the recall.
- Lawton, OK, USA
The drivers side door remained locked when all other door are set to unlock. The drivers side door will not come unlocked whether by remote or manually pushing unlock. This happened on its own. A mechanic looked at it and said he would not mess with it because he was scared he we break the door and suggested going to a dealer.
- Mount Vernon, IA, USA
When locking and unlocking the doors or using the automatic lock when the car is in drive, the driver side sliding door either will not unlock at all (even manually) or when it automatically locks and unlocks it makes an aggressive vibration sound and does not work. I have to go through the passenger side sliding door to take the car seat out of the van. If it were an emergency and I needed to open the rear door it would cause a serious safety issue
- Citrus Springs, FL, USA
The rear drivers side slider door has locked shut and no amount of tries to release the lock will work. This is a major safety concern being that we cannot open the door manually or otherwise in case of emergency
- Inver Grove Heights, MN, USA
The passenger's side sliding door lock switch is stuck in the locked position, so I can't open that door. There is a huge safety issue because the passengers can't open that door to exit, in case of an emergency. The car manufacturer issued a recall (Mopar X98) for this very same issue but it didn't include my car serial number, because my car is newer by about a month. So, they don't want to honor the recall on my car.
- Spanish Fork, UT, USA
The rear drivers side door is locked shut. This is is serious safety issue in an emergency. Especially with small children. This needs to be recalled immediately
- Waterford , CA, USA
The front passenger door started to not unlock when using the fob. Now it won't lock or unlock at all. Starting this week the front driver-side door started to have the same issue. Will not lock or unlock when using the fob.
- Denver, CO, USA
This appears to be a known problem in these but my vehicle was built AFTER the period Chrysler acknowledged a problem for. My van was built in June 2017 whereas the settlement states vehicles built until January of 2017. I paid $400 to have the dealer replace the lock actuator in the passenger sliding door in July 2021. The door would not lock or unlock without manually moving the switch. Since the "fix" that door seems to rattle and has gotten worse over time but it does lock now. In the recent weeks, the driver side now no longer works. I have just contacted Chrysler about this and am awaiting a response. But a) I should not have paid for the first repair and b) I shouldn't have to for the second considering this is a known issue. I use this vehicle for my family and having doors that don't lock or unlock is a HUGE concern for me.
- Agawam, MA, USA
Every time I open the door - either from the inside, or the outside, or even using the automatic opener from the keyring there is a loud buzzing sound. It's a risk as I am not sure that the door is working properly.
- Ankeny, IA, USA
Our vehicles right sliding door has been making a buzzing sound when unlocking said door. Many other caravans have had this problem with the same part, the lock actuator. Our buzzed until one day the door completely stopped unlocking and now we cannot use the door for entry or exit.
- Pasadena, TX, USA
Driver's side power door has completely seized and will not open. This is a serious safety concern on this vehicle as it is used for the transportation of several children and should an accident happen the chance of being trapped is 50% since the door will not open at all. I located a service bulletin 23-036-21 that was issued and a Mopar Warranty Extension bulletin which states it includes this model year but Dodge has stated this particular VIN is not part of it. How does a VIN determine whether the actuator is going to go bad?
- Bartow, FL, USA
About 7 months ago the drivers side rear door would not open, after about 2 months I took my Van to Bryden's dealer in Beloit WI. The people in the repair area, said it would cost $800 or more to repair. I could not afford that. So the door still won't open, Family came to town and wanted me to drive them around, which I refused saying with the sliding door not working, that could be dangerous. Well today the passengers rear sliding door quit opening, so now anybody in the back would be in real danger if the Van got in an accident. I guess I will take the van back to the dealer and ask them to please fix it free of charge because of the danger it causes, I could use some help from you, to see that this van doors get repaired, thank you.Mike
- Rockton, IL, USA
- Clifton Park, NY, USA