My rear sliding back van door stopped working on 4/18/2023. It switched to the locked position and cannot be opened manual or by any of the buttons on the van. There was a recall for this but for some reason my van was not included. The dealer said to have the recall attached to my vin so the issue can be fixed. It is a safety problem because I have 4 young kids in car seats that ride in the back and if there-??s an emergency it is not easy to get to them or get them out.

- Thomasville, NC, USA

Driver's side door is stuck and locked shut. This puts my precious cargo, my children, at risk of having to exit the vehicle on a potentially more dangerous side with traffic. In the event of an accident this door locked shut can't be used to escape the vehicle if need be. No warning lights. Online this appears to be a very common issue in Chrysler/Dodge vans.

- Perham, MN, USA

About 7 months ago the drivers side rear door would not open, after about 2 months I took my Van to Bryden's dealer in Beloit WI. The people in the repair area, said it would cost $800 or more to repair. I could not afford that. So the door still won't open, Family came to town and wanted me to drive them around, which I refused saying with the sliding door not working, that could be dangerous. Well today the passengers rear sliding door quit opening, so now anybody in the back would be in real danger if the Van got in an accident. I guess I will take the van back to the dealer and ask them to please fix it free of charge because of the danger it causes, I could use some help from you, to see that this van doors get repaired, thank you.Mike

- Rockton, IL, USA

Buzzing sound when passenger side sliding door should unlock after removing key from dash (actuator failed/failing), door stays locked. The vehicle was not taken to a dealer to be inspected. The manufacturer was not informed of this common failure.

- Grand Rapids, MI, USA

Sliding door power lock actuator failure. A buzzing sound is heard when locking and unlocking the doors of the vehicle. The locking mechanism of the vehicle is failing to properly lock and unlock the rear sliding doors. A nhtsa bulletin (attached) has already been issued for this issue covering certian 2015 to 2017 Dodge Grand Caravans. My vehicle is a 2017 model with the affected door lock actuators. Upon contacting FCA I was informed my vehicle does not show this extended warranty covering this defect.

- Grand Ledge, MI, USA

Driver side back sliding door stuck in lock position, does not open automatically or manually

- Omro, WI, USA

The passenger side sliding door lock is stuck in the unlock position, so I can't lock the door. The driver side sliding door lock is stuck in the locked position, so I cannot open that door. Both locks cannot be changed manually. In case of emergency a passenger would be locked in the car. Especially a child in a car seat. With the door that is stuck in the unlock position, this invites theft. I am seeing hundreds of complaints online with owners of Chrysler and Dodge Van's 2013 through 2018 experiencing the same issues. Why hasn't there been a recall on this safety issue?

- Dyer, IN, USA

I've noticed several other complaints about the sliding door lock actuator failing, making it impossible to open door. Mine hasnt failed completely yet, although the gears are making a loud buzzing.just reporting.

- Fort Walton Beach, FL, USA

Lock actuator on passenger side sliding door broke. Can not open door. This is a known problem on the Dodge Caravans. Although I have a 2017 Dodge Grand Caravan, the Dodge hotline said my vin # is not included. But yet lock actuator is broken. There has been a service advisor issued just not for my vin #.

- Tahlequah , OK, USA

Drivers sliding back door stuck in lock position. Will not unlock or open even manually. I have two special needs kids and I bought the double doors for safety in a crash. (Previous vehicle I had to climb through the window to get kiddo). Will not manually open. Used a fix of pushing the lock to unlock position and hitting the unlock on my key fob and it finally unlocked and opened. Need to at least be able to manually open door for kids!!

- Douglasville, GA, USA

The lock actuator on the sliding door is stuck in the lock position and the other side is going out making a loud sound. Only 63k miles. If both go out how could a person who can-??t walk get out" You could be trapped or get hurt getting out the trunk or front. Or what it is was stuck open"

- Seguin, TX, USA

Driver side sliding door will not open. Will not unlock either manually or with the keyfob or the unlock/lock within the car. This is a safety issue for my 3 kids in the back. Unable to use one exit jn case of emergency.

- North Las Vegas, NV, USA

Three months ago my left passenger sliding door just stopped working. It can no longer be opened via keyfob or manually. I'm afraid to let my family ride in the back now for fear they'll be trapped due to this door or the other door failing. There are no warning lamps or anything activated and when I inquired about repair the dealer said it would be about 1500+ per door to replace the actuators and locking mechanism.

- Murrells Inlet, SC, USA

The driver's side sliding door is stuck and locked. Unable to manually unlock nor use key fob nor use button above the rearview mirror. My children were unable to exit out that side and now fear it happening to the passenger side as well. Upon googling and reading many different websites it seems that this has been happening out of the blue for years and with MANY different years of this van. We were given no warnings, no noises, nothing to make us aware there could be a problem with the door.

- Arnold, MO, USA

Drive side sliding door doesn't work, a safety problem if get in accident people could be trapped. Worked 2 days ago, Nothing will make it open Says need to unlock door but won't unlock, Carry my grand kids, worry about get in crash an can't get them out.

- Prescott Valley, AZ, USA

Rear sliding door actuator for the door lock seized causing the door to be permanently shut with no way to manually open it. This is a safety issue that should be addressed.

- Chelmsford, MA, USA

The sliding door on the passenger side stopped working and will not open manually or with the buttons on the remote or the buttons in the car.

- Ithaca, NY, USA

The rear passenger driver side door of my 2017 Dodge Grand Caravan is stuck in the "locked" position. It will not open automatically when I press any of the buttons and I cannot manually open because it is stuck in the locked position. I called my Dodge dealer today, October 28th, and they said they would have to diagnose the problem and the earliest diagnostic appointment they have is December 7th! I told them it is a safety issue and I have kids that sit in the back and need to be able to get out in case of an emergency, so is there any way they can just get it "unstuck" so I can manually do it. I don't care if they can't get it to work automatically, but physically so we can open and close it. He said "no"! It sounds like an "actuator problem", but without diagnosing, there is nothing they can really do. So now I am stuck with what I consider a very unsafe vehicle and they're not too concerned about it. Is there anything you can do to help me with this problem?

- Ridley Park, PA, USA

Driver side rear automatic sliding door will not unlock automatically or manually inside or outside the vehicle

- Perryville, MO, USA

The driver side rear sliding door does not open manually or by the buttons. The door is stuck closed and this is a huge safety issue. My 10 year old sits by this door and could be trapped inside. This is not ok.

- Glendale , AZ, USA