The contact rented a 2019 Dodge Grand Caravan. The contact stated that the gear was in park. While the vehicle was idling, the contact stepped out of the vehicle. The vehicle shifted into reverse. As a result, the contact was struck by the front driver's door and dragged by the vehicle. The vehicle was stopped by an unknown person. The contact sustained leg, back, arm, and shoulder injuries that required medical attention. A police report was filed. The vehicle was taken to an independent mechanic where it was diagnosed that it was missing the lock between the park and reverse gate. The contact was advised to take the vehicle to a Dodge dealer. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 2,000. The consumer stated the vehicle was taken to an independent mechanic who stated the lock between the parking and reverse gate was missing. The vehicle was returned to the rental company.

- Altadena, CA, USA