10.0
really awful- Crashes / Fires:
- 4 / 3
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 53,798 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Bought 2009 Dodge Journey new. With only 12,143 miles (19.818 km) I had to have rotors and brakes replaced due to them rusting out. This was done in germany by a Dodge dealer. A policy adjustment was made. Then with only 27,000 miles on the vehicle I had to replace the brake pads and the rotors needed to be turned. Then with 43,148 miles I had to once again replace all brake pads, front rotors and the rear rotors were able to be machined. This is the work I had done at san diego Dodge dealer. When I had the work done in May 2016 I took the vehicle back in Aug 2016 due to a squeaking noise coming when brakes applied. Was told it was from new brakes and I should just pump them and it should go away. I tried to do this but noise remained so I took vehicle back in Nov 2016 and was told that the brakes were "dirty" and they could clean them for $134 or I could once again pump them and it should stop. I tried again their recommendation and then decided to take for second opinion so took to perry's Dodge in national city, ca on 3 April 2017 and was informed that I the vehicle needed all four brakes and the rear rotor needed replaced with the front rotor needing machined. I would think that for a vehicle having only 53,000 miles and having 4 brake jobs and now needing another one that something is wrong. I contacted Dodge customer service rep (royal) who basically said that according to the san diego Dodge dealership that this is normal wear and tear but they did open email case number: 3336076 and reference number: 29272328. I have read many reviews that basically say that the 2009 and 2010 Dodge Journey's brake system were not made to hold the weight of the vehicle. Dodge will not claim this error and so us who bought this vehicle when it first came out are stuck with performing brake jobs every 10,000 miles.
- Chula Vista, CA, USA
My 2009 Dodge SE Journey has had several problems including some under open recall, electrical recall. However my brakes are very bad, ABS light and brake light frequently come on and off. The brakes act as if I have no brakes or pressure, until they are half way down then they over engage causing the vehicle to suddenly stop or significantly slow at unsafe pace. I have contacted Chrysler there is no recall at this time. This is an unsafe vehicle all around and complete recall should be in effect. This problem has occurred since we purchased the vehicle and has not stopped.
- Cinnatus, NY, USA
Suspension parts failing constantly, front tie rods, sway bars, struts, ball joints, bushings wear after 10,000 a 15,000 miles. As a result alignment is off and cause unusual wear on the tires resulting in rough uncomfortable ride. Brakes get hot and wear/ squeak after 10K miles, sometimes sooner resulting in hub cap dust and paint chipping. Rear tie rods go bad resulting in rear camber being offset and inside of tires wear real quick. Right side door locks have to be manually locked/ unlocked. Intermittent not starting problems, win module already replaced once due to recall. Driver side window up and down buttons broke off. Front dash rattles bad when taking off/ going over bumps. Rear left side door hinge got loose resulting in spring popping off, now door won't stay open and closes by itself, that's the door that's least used.
- Hanover, MD, USA
This is 3rd time my Journey's brakes need replacing. This time my cost 1683.00---im on ssdi---low income---really punched me, . horrible predicament to be in--please contact me if any costs are reimbursed by Chrysler-Dodge. Help!!
- Memphis, MI, USA
The contact owns a 2009 Dodge Journey. While driving at any speed, the esp and ABS lights illuminated and the vehicle lost power. Afterwards, all four brakes locked up and smoke appeared. The vehicle was pulled over to the side of the road. The fire department was called and diagnosed that the two front brakes had locked up. The vehicle was towed to the contact's residence and was later driven to the dealer. The dealer diagnosed that the failure occurred due to wear and tear. The master cylinder, rotors, brake caliber, and all four brakes were replaced; however, the failure recurred numerous times. The manufacturer was not notified. The failure mileage was 168,924.
- Greenwood, MS, USA
While driving at a speed of 45 mph on a road that is rated for 55 mph, the left driver side tire separated from the car. While trying to control the car by hitting the brakes the car speed began to increased.
- Ville Platte, LA, USA
While driving this vehicle, when you go to use the brakes they become 'mushy'. you have to push on the brakes all the way to the floor before the vehicle will even try to stop. We have replaced the brakes already since purchasing the vehicle and now not sure what to do. Yesterday while I was driving down the highway, traffic came to a complete stop. I had to push on the brakes very hard. The tires actually squealed, the car jerked, and you could feel the brake give a jerking feeling below my foot. Fortunately, I did not have my babies with me this time. Another incident that has happened this week is when the tires squealed when I was trying to turn right at a light and could not get the vehicle to slow down enough on a decline. This is very scary and I hope this is fixed very soon. I have looked at other sites and notice that there are a lot of brake issues with this particular vehicle.
- Northglenn, CO, USA
We have had to every few weeks change either the rotors or the hub. Ever since we got the car in January its been with the ABS lights on constintly and squelling coming from the right passenger side only. It even will at times shake like its not going to brake at all.
- Columbia, SC, USA
I' got this car and the repairs never stopped coming. I've replaced the brakes & rotors 4 times in 3 years. I had to pay to have the car re-wired due to electrical problems & add a starter, replaced hoses. Shocks and ball joints. This has to be the worst vehicle ever.
- Albany, NY, USA
The contact owns a 2009 Dodge Journey. While driving 30 mph, the brake pedal was depressed and the vehicle vibrated severely. A loud squealing noise was heard from the two front wheels. The failure occurred constantly. In addition, fumes of smoke appeared from the two front wheels. The dealer claimed the brakes were completely new. The vehicle was taken to an independent mechanic where it was diagnosed that the rotors and brakes for the front wheels needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The VIN was unknown. The failure mileage was 78,000.
- Decatur, IL, USA
The contact owns a 2009 Dodge Journey. On several occasions, the vehicle failed to start. The vehicle was repaired under NHTSA campaign number: 14V373000 (air bags, electrical system). The contact also stated that the brakes would wear excessively after being replaced. The contact also stated that the vehicle experienced a head gasket failure. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 70,000.
- La Grange, MO, USA
Brake rotors warped. Trouble stopping. Steering wheel shaking when brakes applied.
- Smyrna, GA, USA
We bought the car new in April of 2009. In August of 2012 brakes started acting 'sticky and jerky'. took it back to the dealership just because of the brakes (had extended warranty). We had a strong feeling it had something to do with the esp bas system. They didn't even look at it before saying 'no' it wasn't the esp bas system. Through multiple dealership service visits, oil changes and such; brakes stayed constantly jerky. 2+ years ago I went into dealership for tire rotation and oil change and they told me I'd have to replace my brakes soon. Unhappy with the long wait and cost of service at the dealership I've been taking the Journey into another shop where I asked them to check my brakes and they said they were fine. Yesterday while driving approx. 35mph the esp bas lights came on and all of a sudden the brakes weren't sticky or jerky. They worked like they were supposed to in the first place. The esp bas (yellow) lights will not turn off. I know sooner or later I'll have to replace the brakes because they put such shoddy ones on at the factory, but the problem with the esp bas is a computer problem that effected the brake system and it should have been addressed by the dealership. Between the poor dismissive way the dealership handled this esp bas problem (didn't even test drive) and the cheap brakes Dodge installed. I will never buy a vehicle from either of them again.
- Lake Havasu City, AZ, USA
The contact owns a 2009 Dodge Journey. The contact stated that while driving at approximately 70 mph, the vehicles power reduced without warning. In addition, the contact stated that there was an abnormal sound coming from the vehicle when the brake pedal was depressed. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown. Parts distribution disconnect.
- Canton, MS, USA
The contact owns a 2009 Dodge Journey. While driving at various speeds, the brake pedal traveled to the floorboard when it was depressed. The accelerator pedal stiffened and prevented the vehicle from accelerating. The failure recurred numerous times. The vehicle was taken to an independent mechanic where it was diagnosed that the brakes, rotors, and calipers needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Ville Platte, LA, USA
Car has overheated several times. I have replaced hoses and coolant reserve tank twice temp got so hot that it melted holes in it, brakes on front hash been replaced 6 times since 2014 also replaced rotors twice replace brakes on rear twice.
- Oklahoma City, OK, USA
Have changed brakes and rotors 3 times since owning it needs, repaired again, just repaired it last December 2014
- Hartford, MI, USA
While driving the car wheel will lock up and cut off. No warning I have taken it to mechanics who said nothing is wrong. I have been dealing this since I purchased the car. Also front brakes where out I recently had to change the brake caliber in the front of vehicle.
- Philadelphia, PA, USA
The contact owns a 2009 Dodge Journey. While parked, the vehicle would not start without warning. The contact stated that the vehicle drove fine, but it would not restart when parked. The contact was able to restart the vehicle, but the failure recurred. The contact also stated that the brake pads and rotors were wearing down faster than normal. The vehicle was taken to a dealer where it could not be diagnosed and was not repaired. The manufacturer was not notified of the failure. The failure mileage was 100,000.
- Plymouth, IA, USA
- Chicago, IL, USA