10.0
really awful- Crashes / Fires:
- 11 / 15
- Injuries / Deaths:
- 11 / 1
- Average Mileage:
- 47,249 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2009 Dodge Journey. While driving approximately 15 mph at night, the headlights, interior lighting, and all the warning indicators started flickering. The vehicle was driven to the contact's residence. The vehicle was not diagnosed by a dealer or independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. In addition, the contact received notification of NHTSA campaign number: 14V313000 (air bags, electrical system). The approximate failure mileage was 68,000.
- Richmond, VA, USA
The contact owns a 20009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V313000 (air bags, electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time of the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Richmond , VA, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V313000 (air bags, electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Roseville, MI, USA
Vehicle randomly will not start. Everything (lights, air, radio) works except it will not start, makes a clicking noise but will not turn over. We have paid Dodge over 300 dollars to have this issue fixed but it keeps reoccuring. First time we had to have it towed they said it was a software issue and bad battery. We paid for that and not even a week later I was stranded out of town at night with my children. Dodge had it towed thr next morning and could not identify the issue. We have since had to have it towed 2 other times back to Dodge and they have fixed the starter and on the last occasion they said nothing was wrong. Once we had the battery jumped to get it started and it is a brand new battery, however that doesnt always work. We are still dealing with this issue. We received a recall notice in the mail for bad ignition and key issues in may and we still have not been able to get it fixed. We were told by Dodge that we would be put on a waiting list for parts and it could be months as there are a lot of people who are having thr same issues and not enough parts are available. Please look into this issue. No, I didn't crash but it is a safety issue when you are stranded far away from home and noone can help you. It is expensive when I end up having to pay 100's of dollars I'm towing. If you google the issue there are multiple complaints of the same issue and Dodge keeps saying to everyone that they can not identify the issue.
- Rosamond, CA, USA
I have repeatedly asked dealers to put me at the top of the list for the parts when they come in. To unlock the car, you have to hit the lock button and the windows come down (awful during rain storm). Many times, the ignition just goes click, click, click. And now the message comes up "wrong key." Plz help me get these parts replaced before an accident happens. There's also all kind of electrical problems in dash: If you turn on the radio, you cannot switch to cd, and vice versa sometimes the radio won't come on at all.
- Knoxville, TN, USA
The contact owns a 2009 Dodge Journey. While the vehicle was at a stop, the message rkb key was displayed across the instrument panel. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The contact received notification of NHTSA campaign number: 14V373000 (electrical system, air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The failure mileage was 89,000.
- Ridgeley , WV, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Stigler, OK, USA
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle took numerous attempts to start. Occasionally, the transmission needed to be pulled in order for the vehicle to start. The dealer diagnosed and repaired the vehicle, but the failure recurred. The vehicle was brought to an independent mechanic who diagnosed that the ignition switch sensor was faulty. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,000. MA 10/2 the consumer stated a sensor was replaced on 9/8/15 the vehicle now starts on the first try. Updated 10/08/15
- Bethlehem, GA, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was unavailable.
- Marion, IN, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Horseheads, NY, USA
I went to start my vehicle and it failed to start again, the starter kept trying to start by clicking the battery terminal then began smoking and cause the casing to melt, 3rd battery in 3 years. Updated 09/15/15 the consumer stated the key fob fell out of the ignition, while driving, and the vehicle stalled. Updated 09/16/15
- Hillsborough, NJ, USA
The contact owns a 2009 Dodge Journey. The contact stated that the notice for NHTSA campaign number: 14V373000 (electrical systems) was received in may of 2015. After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure. Updated 09/21/15 updated 12/13/2017
- Logan, AL, USA
The contact owns a 2009 Dodge Journey. The contact received a notification of NHTSA campaign number: 14V373000 (air bags, electrical system) and stated that the parts (win module) needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- La Feria, TX, USA
Having unexplained starting issues with my Dodge Journey -- I am being told that I need a new tipm to make my car work. However, there are no parts available at any Dodge/Chrysler dealership.
- Bettendorf, IA, USA
The contact owns a 2009 Dodge Journey. When the ignition key was turned to the on position, the vehicle failed to start without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the ignition switched needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 122,000.
- Paterson, NJ, USA
The contact owns a 2009 Dodge Journey. While parked, the vehicle failed to start and the check engine warning light illuminated. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The VIN was included in NHTSA campaign number: 14V373000 (electrical system, air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Corona , CA, USA
The contact owns a 2009 Dodge Journey. While driving at 20 mph, the vehicle stalled. The contact was able to restart the vehicle after several attempts. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 85,000.
- Sanger, CA, USA
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle failed to start until after several attempts without warning. The failure recurred on several occasions. The vehicle was taken to the dealer. The technician diagnosed that the ignition switch sensor was faulty and needed to be repaired. The vehicle was repaired but the failure persisted. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer was not made aware of the failure. The approximate failure mileage was 53,000. MA 10/23/15 updated 12/06/2017
- Beaver, WV, USA
The contact owns a 2009 Dodge Journey. The contact stated that the key was difficult to turn over to start the vehicle. In addition, the vehicle stalled several times without warning. The vehicle was towed to the dealer where it remained for approximately two weeks and the technician was unable to replicate the failure. The vehicle was included in NHTSA campaign id number: 14V373000 (electrical system) but was unable to be repaired under the recall remedy due to the part not being available. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 67,000.
- Beachwood, OH, USA
- South Boston, VA, USA