10.0
really awful- Crashes / Fires:
- 11 / 15
- Injuries / Deaths:
- 11 / 1
- Average Mileage:
- 47,249 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number 14V373000: (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Elm City, NC, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Lancaster, PA, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part was unavailable to perform the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. MA 09/22
- Green Valley , IL, USA
The contact owns a 2009 Dodge Journey. When the ignition was turned to the on position, the vehicle did not start. The contact stated that the vehicle had to be parked for awhile in order for it to restart. The failure recurred numerous times. The dealer was unable to duplicate the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.
- Indianapolis, IN, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (electrical system) and stated that the part needed was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The dealer scheduled an appointment, the contact waited for two hours and then they indicated that the part was on back order and that they ordered the part. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.
- Summerville, SC, USA
The contact owns a 2009 Dodge Journey. While driving at 40 mph, the engine stalled. The vehicle was not diagnosed or repaired. The contact received a notice for NHTSA campaign number: 14V373000 (air bags, electrical system) and believed the failure was related to the recall. The manufacturer was notified of the failure. The approximate failure mileage was 70,000. Updated 09/03/15 updated 10/26/2017
- Frederick, OK, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle stalled numerous times. The vehicle was able to be restarted. The failure mileage was unavailable.
- Rockford, IL, USA
Attempted to used the remote to unlock the doors but it would not work. Changed the battery still did not work. Had to use the key to unlock the driver door manually. Once in the door locks buttons would not unlock the other doors. Had to open front passenger door manually from insidchre the car. Pull up the door locks on both rear doors in order for the to be opened. Once the car was on we noticed the rear wiper blade does not work nor does the trunk open. There is no manual way to open the trunk at all. I've checked the manual and it never described this issue. Googled it and a lot of others has described this happening to their car but no one can pin point the issue. We changed the fuse this now allowed the driver door only to unlock using the remote, but we still have to manually unlock the rear doors to open them and pull the handle on the front passenger door to open it, as it can't be opened at all from the outside. Changing the fuse did not have an affect on the rear wiper or the trunk. I've never seen a vehicle where the trunk has no other way to be opened. This made it very hard to get to the handle for the spare tire. Received call from customer service after a facebook complaint and they advised we needed to bring it in to the dealer so they can figure it out. We are skeptical because a few months prior to that we took it to the dealer to fix a very bad drag. When you make a left hand turn the car drags and goes really slow and takes a few seconds to get back to normal speed. The dealer charged us close to $500 and did not fix the problem. They fixed something that did not need fixing and told us if was fixed we had to turn around not even a minute after pulling off the lot with it to advise them it was not fixed. They wanted to keep charging us for different things because they could not figure out what it was. We declined because no money for guesses.
- Rochester , NY, USA
The dealer can not seem to get the parts to fix the recall L25. I have a car that is dieing while traveling at speeds of 70 mph. The wireless ignition node is the problem, and the dealer not being able to get the parts is sad. I hope I dont have a wreck and get killed cause of a recall, and me not being able to get it fixed due to the failure of Chrysler not providing my dealer with the parts to fix my car.
- Benton, KY, USA
The contact owns a 2009 Dodge Journey. The contact stated that NHTSA campaign number: 14V373000 (air bags, electrical system) exceeded a reasonable amount of time for the recall repair. The dealer stated that the parts were not available. The manufacturer was not made aware of the failure. The vehicle was not repaired. The contact mentioned that due to a malfunction with the key fobs, the vehicle experienced difficulty starting. The failure mileage was approximately 59,000.
- Westland, MI, USA
Had the wim replaced per recall and when I went to pick it up was informed the esp light was on and the car would not shift out of park. They replaced the stop lamp switch and the car still will not shift out of park. I was then told that it is because a faulty tipm control module. Is this because of what Dodge did to replace the wim?
- Colorado Springs, CO, USA
The contact owns a 2009 Dodge Journey. The contact stated that the ignition key failed to go into the on position. The vehicle was taken an independent mechanic. The technician diagnosed that key fobik needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 70,000.
- St. Louis, MO, USA
The contact owns a 2009 Dodge Journey. While driving at 60 mph, the engine stalled and all the electrical functions failed. The vehicle was unable to restart. The failure occurred on numerous occasions. The vehicle was taken to a dealer where it was diagnosed that ignition switch failed. The vehicle was not repaired. The contact received a notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part to do the repair was not available. The contact felt that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacture was not notified of the failure. The failure mileage was 100,000.
- Mount Washington, KY, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Hawaiian Gardens, CA, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 8/31/15 updated 10/14/15
- Averill Park, NY, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part was unavailable to perform the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Mount Vernon, NY, USA
The contact owns a 2009 Dodge Journey. While driving at various speeds, the vehicle suddenly shut off. After restarting the engine, the vehicle operated as normal. In April of 2015, while driving approximately 45 mph, the instrument panel warning sensors and gauges suddenly illuminated before the driver lost control of the vehicle and crashed into the woods. No injuries were reported and a police report was filed. The vehicle was destroyed. The failure mileage was 90,000.
- Odesa, TX, USA
The contact owns a 2009 Dodge Journey. The contact stated that the driver side door controls failed. The door had to be opened manually. The contact stated that Chrysler recalled certain model year 2009 Dodge Journey vehicles, but the contact's VIN was excluded. The NHTSA campaign number was unknown. The approximate failure mileage was 100,000. Updated 8/10/15
- Wharton, NJ, USA
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Devils Lake, ND, USA
- Jasper, AL, USA