10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
34,862 miles

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problem #2

Aug 202020

Journey 6-cyl

  • 69,573 miles
I was driving in my 2010 Dodge Journey when the driver head rest deployed.....no event caused the painful ejection. I almost hit a semi coming in my direction. There are many testaments to others experiencing the same flaw in their Dodge Journeys. It should be recalled......who knows if this causes accidents and it just appears as though it was a result instead of the cause. The dealership that sold this car is unable to help me......the repair is my sole responsibility. Completely negligent of Chrysler/Dodge, !!! I could have been killed and still have the terrible head pain 2 days later!!! I feel as though others need to know of this danger. Nothing was even touching the head rest when it deployed........my head wasn?T even touching it. The force was so hard I hit the steering wheel! consumer stated she put metal clips to prevent the head rest from deployment.

- Richmond, IL, USA

problem #1

Feb 122010

Journey

  • 150 miles
The contact owns a 2010 Dodge Journey. The contact stated when sitting upright in the drivers seat, the head rest would push his head so far forward that his chin would rest on his chest. The contact also could not rest his shoulders against the seat. The passenger seat did not have the same failure. The dealer advised that he could readjust the headrest but when attempting to do so, the head rest would only move forward and backward. The dealer was unable to adjust the headrest where the contacts chin was not on his chest. The manufacturer was not contacted. The vehicle was not repaired. The failure mileage was approximately 150 and the current mileage was approximately 6,000.

- Desert Aire, WA, USA