10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 34,862 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2010 Dodge Journey. The contact stated when sitting upright in the drivers seat, the head rest would push his head so far forward that his chin would rest on his chest. The contact also could not rest his shoulders against the seat. The passenger seat did not have the same failure. The dealer advised that he could readjust the headrest but when attempting to do so, the head rest would only move forward and backward. The dealer was unable to adjust the headrest where the contacts chin was not on his chest. The manufacturer was not contacted. The vehicle was not repaired. The failure mileage was approximately 150 and the current mileage was approximately 6,000.
- Desert Aire, WA, USA
- Richmond, IL, USA