10.0
really awful- Crashes / Fires:
- 1 / 7
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 60,160 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I purchased a used 2012 Dodge Journey in September 2015 from lakeshore Chrysler Dodge and Jeep of slidell, Louisiana. We have had nothing but problems since driving off the lot. Found out after purchase that the car was not inspected prior to dealership reselling it. Before I even got home the check engine light came on. I called the dealership and reported issues. They did the oil change and inspected the car and said everything was fine it was "normal noises" however after complaining and complaining the were able to locate and fix the issue with the shifting noises and jolting. We are still experiencing the "normal noise" of three clicks when the engine turns off. We have numerous electrical/computer issues. The air, radio, touch screen, lights, all got off randomly. The system will not respond even if the vehicle is turned off and back on. It works when it wants to. We have issues where the car accelerates faster on its own have to break while car still tries to accelerate. We have had this vehicle in the shop numerous times since the purchase and they "can not duplicate the issue" so they can not fix it. I have provided numerous videos showing and proving the electrical/computer issues we are having. Dodge refuses to do anything to fix the situation. Everything is at our expense. Wants us to pay 150 diagnostic fee on top of having to get rent-A-car for the duration of time the vehicle is in the shop. The dealership has had my car on numerous occasions. One time they had it for over 18 days and said "normal noise" and "could not duplicate" however out of the 18 days they only drove the car 35 miles. I no longer feel safe driving this car. It scares me just to drive to the local grocery which we gotten stuck and had to have towed to dealership. I am so scared & trapped in this car with no way out. Contacting a lawyer this can not be legal to sell defects.
- Pearl River, LA, USA
2012 Dodge Journey crew // VIN: [xxx] // style / body: SUV 4D // engine: 3.6L V6 mpi // country of assembly: Mexico ----------------------------------------------------------------------------------------------------------------- safety issue: "the risk of an accident from the vehicle starting off by itself when engine is running?" ----------------------------------------------------------------------------------------------------------------- refer to attached 2012_djc-H90-honda_printout.pdf - after the engine has been warmed after approximately 10-15 miles of driving, there is a valve that is potentially sticking [not disengaging] causing the vehicle to start off by itself when engine is running [while in gear]. ----------------------------------------------------------------------------------------------------------------- multiple (15+) instances of the same event. Over the last approximate 6 - 10 months my Journey has had the following issue arise: Drive from my home in seaside, ca en route to any destination in salinas, ca [traveled the same route each time] I will arrive at a red light at the intersection [36.667084, -121.684921] of blanco rd & davis rd where my Journey (stationary) RPM's will fluctuate dramatically and 99% of the time the engine will stall. At least 7-10 of these incidents have also resulted in the Journey engine bucking & lunging forward prior to stalling. The engine will immediate restart, however it will 95% of the time re-stall. In order to mitigate/prevent the engine from stalling/re-stalling the gear shift must either be placed in neutral or place into 1st gear and absolutely confirm your foot is firmly on the brake, in case it should lunge or buck forward. --------------------------------------------------------------------------------------- complaint evidence/supporting documentation has been attached. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Seaside, CA, USA
The contact owns a 2012 Dodge Journey. The contact received a notification of NHTSA campaign number: 15V431000 (engine, engine cooling) however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Fayetteville, GA, USA
The contact owns a 2012 Dodge Journey. The contact stated that while driving at various speeds, the vehicle stalled. The contact also stated that the vehicle failed to start on several occasions. An independent mechanic diagnosed the vehicle and informed that the motor lock and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure was 116,000.
- Arcadia, KS, USA
The contact owns a 2012 Dodge Journey. The contact received notification of NHTSA campaign numbers: 15V675000 (electronic stability control, service brakes, hydraulic) and 15V431000 (engine and engine cooling). The dealer was not able to supply the parts to receive the recall repairs for months. The contact was unable to determine when the vehicle would be repaired. The manufacturer was also unable to provide a reasonable time frame to supply the part to the dealer to receive the recall repair. Parts distribution disconnect. Parts distribution disconnect.
- Greenup, KY, USA
The contact owns a 2012 Dodge Journey. While driving at approximately 55 mph, the throttle and traction control warning indicators illuminated and the vehicle shook violently. On a separate occasion, while driving at low speeds, the engine stalled without warning. The failures recurred numerous times. The vehicle was taken to a dealer where it was diagnosed that the BCM needed to be replaced and reprogrammed. The vehicle was repaired, but the failure recurred. While driving at approximately 15 mph, the check engine, throttle, and traction control warning indicators illuminated and the steering wheel seized. The vehicle was towed to the dealer where it was diagnosed that the BCM needed to be replaced and reprogrammed. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 33,000. Updated 05/03/16
- Lilburn, GA, USA
On November 11,2015, we were traveling from home to a doctor's appointment for a surgical procedure. We were traveling on interstate 65, in heavy traffic, going around 70 mph when vehicle suddenly stalled, engine malfunction light came on, and vehicle lost all power. We were in the right lane and able to coast off the highway and avoid being hit. Vehicle would not restart and had to be towed to dealership that sold it. They were able to crank the vehicle and said there was nothing wrong. Because of safety concerns we pushed them to check further and they then said there were a couple of sensors that needed to be replaced (camshaft position sensor & crankshaft position sensor). We're in the process of replacing those. The vehicle is a family vehicle that is used regularly to Transport children and other family members. There is a definite safety concern with a vehicle that would suddenly lose power, with no warning, and could lead to a serious accident. Dodge should recall until it is repaired.
- Honoraville, AL, USA
The contact owns a 2012 Dodge Journey. The contact received notification of NHTSA campaign number: 15V431000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Fairfield, AL, USA
The contact owns a 2012 Dodge Journey. The contact stated that the recall notice for NHTSA campaign number: 15V431000 (engine) was received in August of 2015. After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure. VIN tool confirms parts not available.
- Brandon, FL, USA
The contact owns a 2012 Dodge Journey. The contact stated that the recall notice for NHTSA campaign number: 15V431000(engine) was received in August of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
- North Charleston, SC, USA
The contact owns a 2012 Dodge Journey. The contact received notification of NHTSA campaign number: 15V431000 (engine and engine cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure.
- San Antonio, TX, USA
The contact owns a 2012 Dodge Journey. The contact received notification of NHTSA campaign number: 15V431000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Beaverton, OR, USA
The contact owns a 2012 Dodge Journey. The contact received a notification of NHTSA campaign number: 15V431000 (engine and engine cooling) however, the part to do was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Brook Park, OH, USA
The contact owns a 2012 Dodge Journey. The contact received a recall notification of NHTSA campaign number: 15V431000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Lithonia , GA, USA
The contact owns a 2012 Dodge Journey. The contact received notification of NHTSA campaign number: 15V431000 (engine, engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
- Baltimore, MD, USA
The contact owns a 2012 Dodge Journey. The contact received notification of NHTSA campaign number: 15V431000 (engine and engine cooling); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Yuba City, CA, USA
The contact owns a 2012 Dodge Journey. The contact received notification of NHTSA campaign number: 15V431000 (engine, engine cooling); however, the part needed to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time to provide the parts needed for the repair. The contact had not experienced a failure.
- Lakewood, CA, USA
The contact owns a 2012 Dodge Journey. The contact stated that while drivign at various speeds, the accelerator pedal failed to respond. The contact received notification of NHTSA campaign number: 15V431000 (engine and engine cooling) and stated that the part was not available. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact had not experienced a failure.
- Brandon, FL, USA
Driving typically less than 25 mph and car shuts down. Which makes me have to brake, place car in neutral and start again then switch to drive. I took car to dealership and because it didn't show on the electrical tester they said nothing was wrong. But the vehicle continues shutting off while I am driving with my children in the car.
- Alexandria, KY, USA
- Mechancvillie, NY, USA