really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
36,362 miles

About These NHTSA Complaints:

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problem #8

Sep 112020


  • 180,000 miles
My AWD light is on and when I was driving my SUV rear wheels spin my SUV around in the middle of the highway and I almost caused an accident. On highway 84 going toward Mississippi.

- Gilbertown, AL, USA

problem #7

Aug 182017


  • 32,000 miles
On August 3rd 2017 I purchased a 2012 Dodge Journey with 32000 miles. On August 4 2017 I picked the vehicle up. I noticed that evening that the front right headlight was not working. I brought the car back to the dealer and they fixed it. On August 13, 2017 the tire pressure light came on. I went to fill the tire but it seemed fine. I figured it was just a sensor that needed to be fixed. August 15, 2017 the change oil light came on even though it didn't need to be serviced. August 17, 2017 as I went to put the car in drive the car seemed to be pulling and the traction control light came on. Then the ABS light and the maintenance AWD light came on along with the others. The car will hesitate to accelerate and makes a kind of grinding noise off and on. The lights don't always stay on and will come off the screens but eventually they do come back on and grinding underneath the car starts again.

- Princeton, NJ, USA

problem #6

Oct 032015


  • 34,000 miles
The contact owns a 2012 Dodge Journey. While pulling out of the driveway, the contact heard an abnormal sound and suddenly the vehicle failed to move forward. The vehicle was towed and it was discovered that the link on the front axle was fractured. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 34,000.

- Paterson, NJ, USA

problem #5

Aug 012012

Journey 6-cyl

  • 900 miles
I purchased this car new on July 23,2012, and almost immediately there was a loud groaning noise from the front end, also started to pull to the right. My first dealer contact was on Sept 4, 2012 and worked on the brakes, and this somewhat corrected the problem for about a week. The dealer has worked on the steering and brakes a total of 8 times, replacing the brakes several times, also deglazeing and lubricating and whatever, each time it worked for a week or so. The last time, April 29, 2014, a complete brake job was done on the rear brakes, a front end alignment, and repair the front brakes. This cost me $499. Mileage is 46700. They also rebuilt the engine due to head and valve failure. As of May 25, 2015 it is again making the noise and pulling hard to the right. I think Chrysler should take this car back. VIN [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Hampshire, IL, USA

problem #4

Aug 152013


  • 20,000 miles
Started getting a lot of grunting from the front end when going over bumps and turning into driveway. The dealer looked at it and retightened front end parts and so far seems to be ok. Also the dual temperature control only blew hot air on passenger side. The dealer had to order a new servo unit for the temperature control. The dealer was very good about it.have a lot of same concerns as other peoples complaints.

- Seymour, TN, USA

problem #3

Dec 182013

Journey 4-cyl

  • 10,000 miles
Left front wheel hub nut loosened, causing a clunking noise on acceleration and deceleration. Was re-tightened to spec to eliminate the issue.

- Sun City, AZ, USA

problem #2

Jun 062013

Journey 6-cyl

  • 13,000 miles
We purchased a new 2012 Journey in March 2012 from are local Dodge dealer...bought a new vehicle because we did not want to be shelling out money for repairs....have been a Dodge customer for some 20 yrs... all in all..I love my Journey...can't say the same for the dealer or Chrysler.. in March of 2013 at about 12,500 my mechanic suggested I might want to get alignment checked out because the front tires were wearing abnormally...I tried to call the dealer about the warranty to see if this was covered...they never called me back....on 6/15/13 at about 13,000...I went back to my guy...he informed me that the front tires were indeed bald already, and suggested I go to the dealer to see what they could do....I was greeting by a very smug, cocky and rude service manager named john.....he told me Chrysler does not stand behind the tires or the alignment.....really john"??? even at 13000 you don't see a possible problem ?? what did I pay 26,000 $ for ?" at this point john and I exchanged some words and he said you too.....ended up having my guy take care of this...600 $ later, and feeling much safer, I now have two new tires on the front, fixed the alignment and also put in two front camberts. Which he thought were defective from the factory knowing the car has not been hit.. also have noticed the when driving at lower speeds (10-30) that it seems like the acceleration seems to struggle or wants to skip at times....I have seen this issue mentioned before. While my issues do not compare to some of these others on here....an issue still the same that cost me 600 $ and an issue that will lead me to another dealer when the time comes !!!!!!

- Binghamton, NY, USA

problem #1

Sep 222012

Journey 4-cyl

  • 1,000 miles
I purchased the vehicle on June 15,2012. Unexpectedly, on September 22, 2012 my vehicle lost control at the location I 287nb exit 41A parsippany ramp onto 80 E traffic then my vehicle lost control and slammed onto the guard rail repeatedly. I immediately notified john johnson of the incident and I pleaded for them to send me a tow truck because of my 100,000 mi warranty. Further, I contacted the manufacturers Chrysler group and explained the situation. Eventually, because of the accident cause and effect they took the vehicle and send for a contractor inspector from Pennsylvania to inspect the car. After the inspection, the contractor contacted me and told me he is sending in the report to Chrysler and wait a week before contacting them for a copy of the report. Moreover, I followed up, and Chrysler could not tell me who was handling my case. Finally, after pursuing my case someone told me that my vehicle case file was closed and sent to the legal department because it was determined that my vehicle steering wheel went out. Further, I was told that someone would be in contact with me shortly. No one contacted me and several weeks passed and I still didn't hear anything from the Chrysler group. I tried again until I got an answer and I was told to expect a letter and no further information was provided. Eventually, after a long wait, I received a letter that stated that my claim is denied and that the inspector did not find any manufacturing defect that caused the accident. I asked for a copy of the report and Chrysler refuse to provide me with the inspection report that gathered information from the vehicle imaging onboard computer systems. Additionally, I am still without my car or a car. My family and I have had pain and suffering and hardship over this ordeal. And I am still making monthly payments for a car I don't have or drive. Can you please help me?

- Boonton, NJ, USA