10.0
really awful- Crashes / Fires:
- 12 / 0
- Injuries / Deaths:
- 13 / 0
- Average Mileage:
- 52,570 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Air bag light keeps turning on while vehicle is in motion.
- Sierra Vista, AZ, USA
The contact owned a 2013 Dodge Journey. While driving 45 mph at night, the contact drove over a large tree branch that was not visible at the time. As a result, the contact crashed into a tree that was lying in the road and then crashed into a brick mail box. The air bags did not deploy. The contact was not injured, but she visited the chiropractor for soreness. Medical attention was not required. A police report was filed. The vehicle was totaled and towed. The dealer was not contacted. The manufacturer was not made aware of the failure. The vehicle was included in NHTSA campaign number: 17V432000 (air bags). The failure mileage was 200,000.
- Lithonia, GA, USA
Takata recall, the air bag light on the dashboard inexplicably turned on and keeps doing so intermittently. It will stay on, then turn off and repeat, with a beeping sound.
- Los Angeles, CA, USA
Passenger headrest airbag spontaneously deployed injuring passenger. The vehicle was parked and stationary at the time of the incident.
- Turlock, CA, USA
The contact owns a 2013 Dodge Journey. While driving 65 mph, the air bag warning indicator illuminated. The contact was concerned that the air bags may not deploy in the event of a crash. The vehicle was taken to victorville motors (14617 civic dr., victorville, ca 92394, (760) 733-8484). The dealer informed the contact of NHTSA campaign number: 17V432000 (air bags). The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 77,174.
- Hesperia, CA, USA
The active headrest has failed. I initially thought it was deployed, but after attempting to reset the unit, I noticed the silver pin that was designed to hold the headrest in position was loose. The small pieces of plastic that held this in place have completely broken loose, thus deploying the headrest. Closing this back into position is now impossible. I considered ordering a replacement part, but why should I buy something that is likely to fail" I called the dealer to see what they would charge to fix this for me, after being quoted $192 in labor, I decided that they would not be helping me with this. I'm glad this did not slap me in the back of the head while I was driving. This could very well knock a driver unconscious, or cause him or her to lose control of the vehicle. It is my opinion this needs to be examined before someone is killed, or do we have to wait for that to happen before a recall is issued" my vehicle was stationary. I found the headrest open when I opened the door to go to work. I would be more than happy to discuss this further. I can get photos of the broken headrest, I'm at work at the moment, but I can take pictures tonight and upload tomorrow if need be. Thank you for your time. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
- Georgetown, TX, USA
2013 Dodge Journey. Consumer writes in regards to issues with airbag deployment during an automobile accident. The consumer stated the vehicle was involved in an accident where the air bags did not deploy. The manufacturer advised that there were recall notices sent to the consumer. **related voq 11072469*
- Brockton, MA, USA
The contact owned a 2013 Dodge Journey. In September of 2016, the contact rear ended the preceding vehicle while driving 15 mph. Both vehicles crashed into a building. The air bags did not deploy. There were three injuries that required medical attention. A police report was filed. The contact's vehicle was destroyed and towed to a junk yard. The vehicle was not diagnosed. The manufacturer was not made aware of the failure. The failure mileage was unknown. * voq 11061829 for additional information.**
- Brooktyn, MA, USA
My wife was T-boned on the passenger side, by a vehicle supposedly traveling 25 mph, with my son in the passenger seat and the side airbags did not deploy. She was crossing an intersection when the collision happened.
- Carlisle, IA, USA
Takata recall. Brakes locked up trying to avoid a car coming towards me, lost control and airbags deployed in an accident and smoked and burnt my arm and leg
- Cedar Hill, TX, USA
The contact owned a 2013 Dodge Journey. While driving 15 mph and turning left, another vehicle crashed into the front passenger side of the contact's vehicle. All the air bags failed to deploy and the seat belt failed to restrain the contact. The contact sustained injuries to the head, face, neck, spine, knee, and chest, as well as lost consciousness. Medical attention was required and the contact was transported to the hospital. A police report was filed. The vehicle was towed to an insurance facility where it was deemed destroyed. The manufacturer was made aware of the issue, but failed to assist. A dealer was contacted, but could not explain why the air bags failed to deploy and the seat belt failed to restrain. The approximate failure mileage was 65,000.
- Durham, NC, USA
The contact owns a 2013 Dodge Journey. The contact stated that the air bag warning indicator illuminated. The dealer stated that the vehicle would need to be repaired per NHTSA campaign number: 16V047000 (air bags). The failure recurred. The approximate failure mileage was approximately 160,000.
- Detroit, MI, USA
I was traveling to work on the city street in my 2013 Dodge Journey SXT, a person ran the red light and struck me near the gas tank and then struck me a second time in the front drivers side of the vehicle. Six of the air bags deployed, the vehicle was totaled in the crash. I am writing this because I know that I am here today due to the build of the 2013 Dodge Journey SXT. I was so surprised that I went out and purchased another Dodge Journey.
- St. Louis, MO, USA
The contact owns a 2013 Dodge Journey. While parking the vehicle, the brakes did not respond and the vehicle crashed into a brick wall. The air bags failed to deploy. A police report was filed. The contact did not sustain any injuries. The vehicle was towed to the contact's residence. The VIN was included in NHTSA campaign number: 15V675000 (electronic stability control, service brakes, hydraulic). The manufacturer was notified of the failure. The vehicle was towed. The approximate failure mileage was 25,000.
- Rochester, NY, USA
I was at the drive in movie and had the truck running for part of the movie. I shut the truck off and just listened to the rest of the movie via my radio and had the lights off. When the movie was over I I could not crank my truck. You could see the lights on in the inside but my truck dash said my key was not in vehicle of which it was. Then it said vehicle not in park of which it was. My uconnect screen kept trying to load and would just keep going out. I had 3 people try to jump it just in case the battery was dead even though I knew it wasn't including the tow service for my insurance. None of this worked. I had to get the vehicle towed home now I can not lock my vehicle cause it has no power. My dash says my key is not in the vehicle of which it was and that the vehicle is not in park of which it was. Now on my dash it says the following lights are on: Etl electronic throttle light, air bag warning light, and mil malfunction indicator light. I saw a lot of complaints about this on google and youtube when I search this issue this has got to be fixed caused I am a doge fan but I can not keep a vehicle that I am paying on and it doesn't work. Help
- Mcdonough, GA, USA
I rear-ended a Dodge Ram truck. My entire front end was pushed back. None of the air bags deployed and my seat belt didn't tighten. My car was totaled. My face hit the steering wheel resulting in my tooth going into my lip. I sustained whiplash and my knees hit the dashboard and were injured. Luckily I was the only one in my car. Considering none of the safety features of the vehicle worked it could have been much worse.
- Elkville, IL, USA
The vehicle was remote started, and then few minutes later the driver opened the drivers side. The driver sat down, fastened her shoulder harness and then closed the drivers side door. Upon the door closing and latching, the drivers side curtain airbag self-deployed. This caused some left arm bruising, neck burns and a deep abrasion across the drivers left side neck. There was no impact from any another vehicle, nor did the Dodge Journey strike a fixed object. The vehicle was at a standstill with the parking brake engaged, vehicle in park, and the engine start button flashing because the driver had remotely started the vehicle.
- Midwest City, OK, USA
Airbag light appears to turn on and alarm when making turns. Going to dealer tomorrow
- Umatilla, FL, USA
Our air bag light has been on for the last 4 months. When we took it to the service department they stated nothing was wrong with the air bags. When the light came back on we took it again to the service department where they said there was a problem with our harness. We have also taken our car in for the ac not working and they have changed the module 3 times already and the problem is still there.
- Imperial , CA, USA
- Clearwater, FL, USA