10.0

really awful
Crashes / Fires:
12 / 0
Injuries / Deaths:
13 / 0
Average Mileage:
53,246 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2013 Dodge Journey:

Unsubscribe any time. We don't sell/share your email.

problem #38

Jul 222023

Journey

  • miles
I was just pulling out of my driveway and it broke open air bag hasn't deployed but driver side head rest air bag compartment sounded like a small explosion but it broke open. There was no accident, I didn't hit anything just did it on it's own.

- Poteet, TX, USA

problem #37

Sep 172022

Journey

  • miles
The front passenger head rest deployed while parked due to the plastic piece inside the head rest broke that holds the pin that locks the head rest in place.

- Tipton, IN, USA

problem #36

Nov 302021

Journey

  • miles
Driver headrest deployed while driving.

- New Baltimore, MI, USA

problem #35

Nov 262021

Journey

  • miles
On November 26th as I was driving the headrest just popped and hit the back of my head, after doing a little bit of research I found out it's actually an airbag, nothing hit the back of the seat since I was the only one in the car, I'm concern as to how this had happened and if the other headrest will go off as well.

- Weatherford, TX, USA

problem #34

Oct 222021

Journey

  • 108,800 miles
The contact owns a 2013 Dodge Journey. The contact stated that while driving at unknown speed, the air bag warning light illuminated continuously. The vehicle was taken to an independent mechanic where a diagnostic test was not yet performed. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 108,800. The VIN was not provided.

- Thibodaux, LA, USA

problem #33

Jul 302021

Journey

  • miles
Dodge Journey 2013 Headrest deployment while driving down the road for no reason.

- Wylie, TX, USA

problem #32

Dec 202020

Journey

  • 120,000 miles
Drivers headrest blew, while backing

- Glen Burnie, MD, USA

problem #31

May 052020

Journey 6-cyl

  • 85,968 miles
My whole steering column is causing problems from airbags, my wipers not working now, speed-control wont work., traction control. Causing my car to swerve out of control and causing my car to almost rollover as it went into oncoming traffic, I keep having to change my tires including the back tires the most.the car was in motion when this happened.the light is on the dash, but no one will fix it, I have a son who is 14 years old I bought the car because I thought it would be dependable. My son has to have a live and kidney transplant. The car is still under 100,000, miles. So you can imagine when I found all this out. They said or the dealer said that the car does have recalls but wont fix them, I was told that there is a wiring harness problem. Please help, thank you, [xxx] ps: There are still other issues not listed above. The car is leaking oil around the oil pan. I am shocked as I have always been a Dodge lover information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Harrison, AR, USA

problem #30

Oct 042019

Journey

  • 160,000 miles
My car was parked and I was sitting inside when the passenger headrest airbag deployed. Thankfully my passenger wasn't sitting there at the time.

- Ocala, FL, USA

problem #29

Jul 242020

Journey

  • 44,000 miles
I was waiting for my son to get out of practice. The car was off and I was smacked very hard in the head from behind. I looked back to see the the headrest had popped out. After researching the issue, I thought it needed reset. Bit after looking at it, the plastic connection points of the pin had actually broke and the headrest cannot be reset but now needs to be replaced at a crazy price.

- Pueblo, CO, USA

problem #28

May 202020

Journey 6-cyl

  • 43,000 miles
My driver side headrest deployed while driving. I was driving and heard a noise and when I got to the stop light I noticed it had deployed as was fully open. Clearly this is a defect in manufacturing. Look at the Dodge Journey forums and you'll see many others have this issue. That is why I did a search on recalls and came across this site and so many others have the same issue, so Dodge we are waiting on you. Ps that is properly why my check engine light came on..

- Millsboro, DE, USA

problem #27

May 282020

Journey

  • 81,455 miles
The contact owns a 2013 Dodge Journey. The contact stated that while stopped at a traffic light, the active headrest deployed, hitting the contact in the back of the head. The contact stated they were unable to reattach the headrest. The contact contacted gary matthews motors (1100 ashland city rd, clarksville, tn 37040, (931) 552-7100) and scheduled an appointment which was still pending. The manufacturer was not made aware of the failure. The approximate failure mileage was 81,455.

- Parksville, TN, USA

problem #26

Feb 132020

Journey 4-cyl

  • miles
Driver side head rest violently burst apart during normal operation going down the highway. No impact to car one way or the other to cause damage. The impact hit the back of my wife's head causing disorientation and the frighten awareness she had been struck. At the time, she was not aware of what hit her until she noticed the head rest had come apart. The head rest is now showing the components of the mechanism and driving is now difficult. There is noticeable plastic components that appear to be shattered or damaged inside the headrest.

- Lebanon, TN, USA

problem #25

Dec 132019

Journey

  • 91,000 miles
Was in an accident. Went off the side of the road, though a yard and over an embankment resting against a tree. Front end damage, and damage to both sides of the vehicle. No airbags deployed. Vehicle was traveling at approximately 58-60 mph at the time of the crash. This was on a state rural route.

- Fulton, NY, USA

problem #24

Nov 062019

Journey 4-cyl

  • miles
This vehicle was involved in a one vehicle crash. The vehicle struck a utility pole at 28mph. The impact was in the center front. The car has been downloaded using Bosch data retrieval software. I am a crash reconstruction trooper with the Ohio state highway patrol. All data in the download would normally indicate that the airbags and seat belts would have activated. The concern is as to why none of the safety restraint system seems to have worked. Please contact me for additional information.

- Gallipolis, OH, USA

problem #23

Aug 012019

Journey

  • 85,000 miles
I've had both drivers and passengers active headrest brake with out warning. The passenger side one broke with the car running parked in a driveway at 75K, passenger was struck. The drivers side one broke overnight when no one was around at 85K, in a driveway. Both were broke and need replacing, the actuator was still in the locked position (not deployed).

- Red Wing, MN, USA

problem #22

Jun 302019

Journey

  • 86,000 miles
The airbag light on instrument cluster came on and stays on - this apparently disables airbags so they will not go off in the event of a crash.

- Bloomington, IL, USA

problem #21

May 192019

Journey

  • 61,000 miles
1. driver side headrest popped (airbag) while parked. The brake light in the dash was illuminated 2. on the instrument panel the "brake" light illuminates intermittenly

- Clearwater, FL, USA

problem #20

May 112019

Journey

  • 87,560 miles
Air bag light keeps turning on while vehicle is in motion.

- Sierra Vista, AZ, USA

problem #19

Dec 152018

Journey

  • 200,000 miles
The contact owned a 2013 Dodge Journey. While driving 45 mph at night, the contact drove over a large tree branch that was not visible at the time. As a result, the contact crashed into a tree that was lying in the road and then crashed into a brick mail box. The air bags did not deploy. The contact was not injured, but she visited the chiropractor for soreness. Medical attention was not required. A police report was filed. The vehicle was totaled and towed. The dealer was not contacted. The manufacturer was not made aware of the failure. The vehicle was included in NHTSA campaign number: 17V432000 (air bags). The failure mileage was 200,000.

- Lithonia, GA, USA

Read the next 18 complaints »