10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 50,602 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Driver head rest brust for no cause while driving it felt like a air bag went of in the back of the head.
- Houston , TX, USA
My drivers side headrest busted open and hit me hard in the back of the head. I was driving around 45 mph when I heard a loud pop and I got hit in the back of the head. This caused me to panic and swerve, thinking I got hit by another driver. My mother, child, and myself were in the car at this time and it was a safety hazard, not only to me, but them as well. Being hit by by the head rest set off a bad migraine and neck pain. I have not had it looked at as I can not afford to do so.
- White Sulphur Springs , WV, USA
Headrest deployed while sitting in the driveway. The vehicle was in parked and not running. I was getting ready to go to the store. I got in and fastened my seatbelt then the headrest deployed. The ignition was off.
- Houston , TX, USA
The headrest deployed for no reason. It hurt my neck really bad. Luckily I was at a red light or im might have crashed
- Casselberry, FL, USA
When driving down the road, all of a sudden I felt a huge jerk, and heard a loud noise. I thought that we had got hit from the back of the vehicle. However, we had not been hit. My passenger seat's headrest had deployed. It looks as if the brackets inside had broken. I could have wrecked my car and injured my children inside because it was so sudden and scared me!
- Mountain Home , AR, USA
2014 Dodge Journey front passenger headrest just deployed. After just starting to crank the vehicle.
- Ellisville, MS, USA
Front passenger seat headrest deployed for no reason. I understand there are thousands of complaints involving this with various Chrysler vehicles, and a recall needs to happen
- Sellersburg , IN, USA
I was driving and moved the seat back of the car to sit up straighter. When I did I heard a loud noise from what I thought was the back seat and pulled over to check what it was. Upon inspection I noticed the head rest had completely separated. My first thought was that I was happy it didn-??t knock me out which is exactly what I said to my daughter who was sitting in the passenger seat. I got online to see how to put it back together and realized this is a common and expensive issue for dodge journeys and that the head rest can-??t be pushed back together. I can have it inspected if need be. No warning lamps came on yet.
- Owosso, MI, USA
Head rest broke when we leaned back to grab a toy. The linkage to the wipers (to spray the windshield) broke a few days ago. We noticed it when spraying the windshield.
- Joplin, MO, USA
On 5/6/21, while the vehicle was running and stationary, waiting to turn left through an intersection on city streets, the ahr (active head restraint) randomly deployed in the driver headrest. My husband, who was driving at the time, thought we had been rear ended due to the loud noise it made and the force with which it hit the back of his head. The vehicle has never been in a collision and is up to date on maintenance. Researching the ahr online brought up dozens of articles about this problems occurring in Dodge Journeys (yr 2010- 2018) but it has yet to officially be listed for recall even though a class action lawsuit was filed for the issue. We called our local Dodge dealership and they informed us the headrest could not be repaired once deployed and that a new one was needed, quoting us roughly $575 to do so.
- Mesa, AZ, USA
The front passenger side headrest deployed randomly while the car was at rest in the curb lane. Upon looking at the inside of the headrest, the plastic brackets that prevent it from deploying have cracked and broken.
- Cudahy, WI, USA
Driver's side active headrest deployed while vehicle was sitting in the driveway, unoccupied. Reported incident to dealer online but they never responded. I asked about it in person, they said they could replace the headrest for $480... no, thank you!
- Simpsonville, SC, USA
Put car in reverse. Backing out of driveway. Headrest exploded into my head. Popped out about 3 to 4 inches. Pushed my head forward a foot. Car was in motion. No contact with anything.
- Henderson, NV, USA
Drivers side headrest restraint deployed while driving in normal conditions
- Deltona, FL, USA
Head rest air bag deployed while car was just sitting still in yard. Went out to go to town and saw it had deployed
- Rockingham, NC, USA
The vehicle was stationary and turned off, the headrest to the seat was found deployed and the plastic clips broken off. Headrest is not able to be repaired without replacement. The headrest is quite powerful, and if was in the car was in motion when this happened could have caused serious injury or an accident.
- Offutt Afb, NE, USA
The passenger side headrest deployed for no reason. The car was not on and it "popped" without anyone touching it and thank god noone was in the seat at the time. But yet I have a Dodge dealership trying to charge me over $400 to rest a headrest. Really Dodge"?"
- Gary, IN, USA
The front passenger headrest deployed for no reason. The car wasn't even running when it happened.
- Conway, SC, USA
Driver side active head restraint deployed while stopped at stoplight. Fortunately was sitting forward enough it did not hurt my wife. From closer inspection it appears plastic gave out allowing active head restraint to deploy.
- Lenexa, KS, USA
- Saint George , UT, USA