10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
11,974 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #6

May 302019

Journey

  • 15,000 miles
The steering locks up like it's power steering but it's not I lose all control of acceleration the only way to regain control is to put the car in park turn it off turn it back on sometimes it doesn't want to start right back up this has happened four times while my kids are in the car and while in motion and the dealership can't find anything wrong with it all they do is update the computer.

- Dunnellon, FL, USA

problem #5

Dec 272018

Journey

  • 26,042 miles
Went to get in car didn't open, had to use the key, tried to start the car it didn't, had to use the key, put the car in reverse as we were backing up and all of the sudden the car went forward and ran into a concrete pillar in a parking garage, the car was parked

- Louisville, KY, USA

problem #4

May 102018

Journey

  • 26,800 miles
Vehicle makes a ticking noise while playing the radio and or driving on the freeway and going over 60 mph. There is also loud banging noise on the driver side passenger seat as if air or something is hitting the vehicle. Tired don't hold pressure and driving at times seems uneven or off track as well.

- Moreno Valley, CA, USA

problem #3

Nov 202017

Journey

  • miles
The contact owns a 2017 Dodge Journey. The contact stated that there was a delay when the push to star function was used. Also, there was an issue with the brakes when the brake pedal was depressed, and the cruise control failed to function. The contact received notification of NHTSA campaign number: 18V332000 (electrical system, vehicle speed control). The dealer (goldy Chrysler Dodge Jeep Ram, 187 kinetic dr., huntington, wv 25701) stated that they would schedule an appointment for the recall repair on June 27, 2018. The manufacturer was notified. The failure mileage was not available.

- Huntington, WV, USA

problem #2

May 252018

Journey

  • miles
Sitting or driving ac not cooling sitting or driving gas level drastically dropping to zero then spike mte, taken to dealership multiple times and not duplicated. Drove this morning and mte spiked and zeroed out again while driving. Transmission shifting hard and grinding noises overall electrical issues based on dealership explanation and issues could not be duplicated. Car still experiencing issues of the following even after update per dealership: Transmission fuel electrical air conditioning ongoing issues, no resoution

- Fruit Cove, FL, USA

problem #1

Apr 052018

Journey

  • 4,000 miles
The contact owns a 2017 Dodge Journey. While driving at an unknown speed, the vehicle's bluetooth failed to operate correctly. Upon reaching his destination, the contact parked, turned off, and exited the vehicle. Upon returning to the vehicle several hours later, it failed to start. The contact stated that the vehicle had to be restarted using battery booster cables. The contact mentioned that the failure recurred three weeks later. The vehicle was taken to sterling heights Dodge (40111 van dyke ave, sterling heights, mi 48313), but the failure could not be duplicated. The contact was informed that the dealer was aware of the failure, which was due to the manufacturer receiving defective batteries from china. The vehicle was not repaired. The manufacturer stated that they could not assist because the dealer could not duplicate the failure. The failure mileage was 4,000.

- Frazier, MI, USA