10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
16,469 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #11

Sep 302022

Journey

  • miles
While driving at any speed the vehicle will start jerking and RPM's will rev way up and heat Guage will fluctuate like the car is going to over heat but immediately drops back down to normal, when I let off the gas the vehicle starts to slow down very quickly like if I was pushing the break pedal.

- Antlers, OK, USA

problem #10

Apr 152021

Journey

  • miles
ABS light and cruise control stay on and it not working. Doing my research there is a cruise control recall for 2014 and 2018, but our car was never recall.

- Walworth, NY, USA

problem #9

Feb 052021

Journey

  • 109,000 miles
My Dodge Journey had transmission failure along with the gas tank not being able to fill up to the F. my car jerked to move forward and the gas pedal would not cause the car to move forward. I brought the car to a Dodge dealership and they took about a week and a half to fix it. Here I am one week later having the same issue and needing to bring it back to refix the issue. There is a lot of complaints on the internet about this same issue and having to have the same transmission issues return for fixing two to three times before the car is fixed right. This is a beautiful car but a transmission issue that needs several fixes before the car even reaches 1200000 miles to change transmission fluid is not a good look. The transmission need to be recalled and new transmissions should be given to people who own this brand of vehicle. I only have one car and need this vehicle to put food on my table for my family during a never ending pandemic at that. The transmission on these vehicles are not reliable even after fixing.

- Fort Lauderdale, FL, USA

problem #8

Apr 062018

Journey

  • 25,000 miles
I just became aware that a recall was made for my vehicle, a 2017 Dodge Journey. Last year I had an accident in norristown, pa after my car failed to stop or slow down while attempting to turn left with cruise control activated on a city street. My vehicle went up a hill, over a couple of fences, before stopping against a tree. A few inches further right and my 17 year old daughter might have been badly hurt or killed. My car had body damage, the bumper torn off, the passenger doors damaged, the radiator and ac damaged (ac still doesn't work), and I needed to have the condenser replaced. I knew the car had malfunctioned, but never received any calls or letters about any recalls despite buying the car brand new.

- Willingboro, NJ, USA

problem #7

Sep 012018

Journey

  • 3,600 miles
The contact owns a 2017 Dodge Journey. While driving 70-75 mph with the cruise control engaged, the vehicle slowed down to 35 mph. The vehicle was restarted and resumed normal operation. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not contacted. The contact stated that the failure was similar to what was listed in NHTSA campaign number: 18V332000 (electrical system, vehicle speed control). The failure mileage was 3,600.

- Sheffield Lake, OH, USA

problem #6

Aug 012019

Journey

  • miles
My traction light and ABS light is on and the cruise control will not work. Also the airbag light is on. The mechanic checked the codes but nothing is showing up.

- St. Gabriel, LA, USA

problem #5

Dec 132018

Journey

  • 24,295 miles
Cruise control sticks when using it on the highway and I have to press the cancel button multiple times to take it off while other times the cruise control won't work at all.

- Mount Airy, GA, USA

problem #4

Aug 272018

Journey

  • 11,063 miles
The contact owns a 2017 Dodge Journey. While driving approximately 70 mph with the cruise control activated, the vehicle spontaneously accelerated to approximately 100 mph. The contact was able to deactivate the cruise control and drove home. The following day, the vehicle was taken to yakima Chrysler/Jeep/Dodge/Ram (2300 goodman road, union gap, wa 98903) where they determined that the cruise control failed. The vehicle was repaired. Two days later, while driving approximately 70 mph, the failure recurred. The vehicle was taken back to the dealer where it was determined that the incorrect code was entered when the vehicle's computer was reprogrammed. The vehicle was repaired. The manufacturer was notified of the failures. The approximate failure mileage was 11,063.

- Sunnyside, WA, USA

problem #3

Jul 222017

Journey

  • 3,950 miles
While having my cruise control on I passed a semi going uphill. As soon as I got around it and back into the right lane it lost speed significantly. I pulled onto the shoulder and stopped. After about 30 seconds I pulled back onto the highway and built up my speed again. About 10-20 minutes later the exact same thing happened again. I did not feel safe passing anymore vehicles. I continued on home which was 2 1/2 hours away. Just 1 mile before getting home my engine light came on. All this happened on Sunday July 22 about 1 pm. We had just purchased this Dodge on July 17, 2017. Monday I went to the dealership where we had purchased it. They told me that there was a recall on the cruise control. When I looked up any recalls it doesn't show any. Is my dealer lying to me" are they hiding something I should know about"

- Laughlin, NV, USA

problem #2

Jun 112018

Journey

  • 4,250 miles
We purchased a lease 2017 Dodge Journey GT on 1/10/2018. I currently have approx. 4300 miles on it. We had the cruise control recall taken care of, at a dealership on June 11, 2018. The first time I used the cruise control after getting the recall done, I was going 72mph on my way to work and my entire car shut down. No steering, no brakes, no radio, the interior lights on the dash were on, but nothing else. I was able to make it to the side of the road, the car wouldn't do anything for approx. 2-3 min, after that amount of time, I was able to get it started again, but did not drive it. I called my husband to bring me his vehicle so I could go to work. He drove it home and said there were no issues, but he didn't use the cruise. On June 18, 2018, the day after it happened. I took the car back to the dealership, they had my car for 6 hrs, drove 27 miles and found nothing. On July 5,2018 I was on my way home from work at approx 11pm, I was driving on our local turnpike and had the cruise control set at 72. The vehicle would not keep speed, it kept going down to 65mph then would rev 6-7rpm and get back up to 72. Once I turned the cruise control off, the vehicle kept trying to speed up on its own. I was able to keep it from speeding up by applying the brake as I was driving. I am not comfortable driving this vehicle so, we try and use our other vehicle as much as possible but, we both work 50-56hrs a week. This vehicle is and has a safety issue the issues with this car has nothing to do with my driving, the heat, the cold or anything, this is a major safety issue with the vehicle.

- Rossford, OH, USA

problem #1

Nov 202017

Journey

  • miles
The contact owns a 2017 Dodge Journey. The contact stated that there was a delay when the push to star function was used. Also, there was an issue with the brakes when the brake pedal was depressed, and the cruise control failed to function. The contact received notification of NHTSA campaign number: 18V332000 (electrical system, vehicle speed control). The dealer (goldy Chrysler Dodge Jeep Ram, 187 kinetic dr., huntington, wv 25701) stated that they would schedule an appointment for the recall repair on June 27, 2018. The manufacturer was notified. The failure mileage was not available.

- Huntington, WV, USA