8.0

pretty bad
Typical Repair Cost:
$650
Average Mileage:
55,000 miles
Total Complaints:
2 complaints

Most common solutions:

  1. replace wiring (1 reports)
  2. replaced camera (1 reports)
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problem #2

Jul 012021

Journey

  • Automatic transmission
  • 75,000 miles

The backup camera stopped working. I took it in. They said I need to replace the camera. They replaced the camera. It then worked for about 16 months. Now the NEW camera doesn't work.

Update November 2, 2022:

The NEW Camera that the dealership put in during July of 2021 has now STOPPED WORKING. Ridiculous. Now they want a $189 fee to diagnose the issue again. And then I'm sure they recommend a new NEW camera and wiring. I'll have to pay because it's over a year since they replaced the other one. Pathetic. I'll never buy a Dodge again.

- Russell A., Grand Bay, AL, US

problem #1

Nov 062019

Journey Crossroad V6

  • Automatic transmission
  • 35,000 miles

I went to park my car where the back up camera screen suddenly turned Black and stopped working. I took it into the shop several days later where they claimed to fix the issue. I paid $300 for it to be fixed. Then in March 2020, it happened again and I took it back and they said that last time they didn't replace the wires, just put them back together and this time will have to replace them. I ended up having to pay $650 total for the whole job because it was not covered under the warranty. However, this is a safety issue because when the camera stopped working, the interior cabin lights would not turn off while driving and would brighten when I hit the break making it dangerous when driving in the dark. This is unacceptable and something that Dodge needs to look into as it is a safety issue.

- Maria K., Bronx, NY, US