DODGE ... CHRSYLER... Whatever you are - What a joke!

My mother took her car into Daytona Dodge to repaired for a part that was supposedly under warranty. But, it wasn't. We had to take it back again, for the same problem. 8 weeks later after they had the car for the second time, they decided it wasn't under warranty. But, they were going to be such a stand up company (this is why people don't by US by the way) they would pay half the cost $400 later. So, my mother, who is on a fixed income, had to lay out the entire $400+ for the repair and Chrysler/Dodge would reimburse half to her, 7-10 days after she paid the full amount.

On March 25 she paid the full amount. She was told by the supervisor Kim, it would take 24 hours to process and then the check would be mailed. After weeks of calling the Dodge/Chrysler NON-customer service department, and leaving messages for Kim, the supervisor, we are told Kim is no longer there. But, the check was mailed out May 11. I'm no math genius, but it certainly doesn't take one to figure out this wasn't resolved in 7-10 days or even mailed out for that matter. So we were told we had to now wait until 14 days after the check was mailed to call back and report the check as not arrived. On Monday, 4/25 we called and were advised that there was nothing they, Chrsyler/Dodge could do until the check was missing for 30 days.

FOR REAL Chrysler/Dodge?????? You are going to take advantage of this poor, elderly, on a fixed income woman over $200 that should have been covered on your piece of crap Dodge to begin with? This is really how the American company that got bailed out over and over to stay in business, does business? What an awful excuse of a company. Poor customer service and Poor product. But, let's screw over the hard working people that have stood by you.

I am going to give you $200 worth of bad publicity. I feel it is the least you are owed. SHAME SHAME SHAME