10.0
really awful- Crashes / Fires:
- 3 / 1
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 52,495 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
My 1999 Dodge Ram truck dashboard had shattered/cracked in many locations. I had to replace it at my cost. I was of concern of its interference with my air bag deployment. So I had it replaced. The plastic material used on the Dodge trucks dries out and becomes brittle. Those saving people within NHTSA would just make some simple observation while stopping at a red light or stopping sign driving to work they would notice the many damaged Dodge truck dashboards.
- Greenwell Springs, LA, USA
The dashboard of 1999 Dodge Ram 1500 cracked, and parts of it totally broke off. Other parts of the dashboard have not quite broken off but it will not take much more for them to do so. Pieces of the dashboard that have already broken off and have fallen down in the dashboard were loosely flying around. It looked as though it will cause issues with air bag deployment, and/or cause injury to a passenger in the event of a crash. The crack provided a sharp edge(s) where some body part may get caught, cut, or sliced if they come in contact with it in an accident.
- Paris , MO, USA
In my 1999 Dodge Ram, I have replaced the dash twice. It has cracked both times. You cant keep dashes in these trucks!
- Colquitt, GA, USA
The dash board of my 1999 Dodge Ram 1500 is cracked, and looks as though it may cause issues with air bag deployment, or cause injury to a passenger in the event of a crash. The crack provides a sharp edge(s) where some body part may get caught, cut, or sliced if they come in contact with it in an accident.
- Raymond, ME, USA
The contact stated the dashboard disintegrated. The dealership stated there was no recall, and the vehicle was not under warranty. The contact will have to pay for it. This has happened for six months. No repairs have been made at this time.
- Eunice, LA, USA
The driver noticed that the top of the dashboard, on the passenger's side was cracked. The vehicle was taken to the dealer for inspection, and the mechanic determined that the dashboard needed to be replaced. The mechanic also suggested that the problem had been in bind since assembly, popped in several places and he was unable to anything about it at the time. The dash had developed several lengthy cracks and one of the cracks had infringed the drivers side air bag. The consumer was informed by a representative of Chrysler that the vehicle was out of warranty and that Chrysler would not do anything to help with this problem.
- Springville, AL, USA
Dashboard cracked for no reason, has fallen into pieces.
- Kilgore, TX, USA
I have a 1999 Dodge 1500 Ram truck. At 38,000 miles the dashboard cracked in one place, then it spread all across the dash. I had a full "after market" warranty but it would not cover it. I called Dodge hqs as well as dealers. All told me it was not something they would cover. My only solution was to use "super glue" and put a carpet dash cover over the ugly mess.
- Rocky Mount, NC, USA
Vehicle wheel almost layed down. Brand new front tires wore down. The ball joints failed, which caused the problem with the tires. The dashboard cracked and the consumer had it replaced at a cost of $525.
- Pensacola, FL, USA
The dash board cracked across the top. The consumer was very concerned with this issue because the air bag may deploy.
- Ripley, MS, USA
Dashboard crumbled into little pieces. Dealership indicated that this occurred because of a defect in the material being used. This was a common problem with these vehicles. The entire dashboard had to be replaced.
- Houston, TX, USA
Bad paint has discolored the top of cab, black turning white making it spotted.
- Unknown, DC, USA
Right side of the dashboard was removed to repair the air conditioning. Dealership denied the problem, and agreed to repair it for 50% of the cost. Dealership caused the defect. The dashboard started cracking around in March/April 2004. The vehicle was taken to the dealer but they indicated that the cracking was not there fault. The crack initially started on the passenger side near the screws by the windshield now there are several cracks on both sides of the dash.
- Delmar, MD, USA
Paint discoloration black paint turning white.
- Harrah, OK, USA
The dashboard cracked on the top, entire dashboard, to include the passenger side. Consumer complained to the GM dealer and maufacturer. Consumer felt the windshield will be affected.
- Saint George, GA, USA
While driving at any speed, when the vehicle hit a bump, pieces of the dash board flakes off. There are numerous cracks running through out the dash board. The manufacturer and the dealer are aware of the problem.
- Lake Charles, LA, USA
The dash in my Dodge Ram 1500 truck began with a hairline crack at about 40,000 miles. I began by taking it to the Dodge dealer, who said the regional service manager would call me. No one ever called back. Since then, the dash as literally fallen apart. The immediate safety issues are (1) the air bag and its ability to deploy, and (2) pieces of the dash flying apart and into occupants in the event of a motor vehicle accident. I have emailed Chrysler; after Chrysler's 2nd reply, no one would respond via email. I have called Chrysler's toll free customer support phone line. I spoke with a very young and adamant young man, who refused to budge on the reply I obtained via email. He eventually terminated the converstation by hanging up on me. Neither party (email or toll free support line) were interested in actually seeing digital photos of the problem. The phone support rep, when told of my safety concerns, simply responded that if I thought it was such a big deal that I should go ahead and replace the dash myself. Some answer! I did stop by the dealer (again) this afternoon and gave me a piece of the dash in the erstwhile hope that the new service manager will begin to work this problem. Please help. I am very frustrated and quite surprised at the total lack of Chrysler customer care. I can afford to replace the dash at my expense (luckily), but am torn because of Chrysler's refusal to "do the right thing" and replace this unsafe defective part.what do you suggest I do?if you want the digital photos, I can send these as well.
- Seabrook, TX, USA
The dash board material contained a 16 inch crack. The hinge had broken off of the glove box. Scc
- Manvel, TX, USA
The vehicle was not equipped with and undercarriage shield. The consumer felt the absence of the shield caused corrosion of many components under the hood. The front shock washer which held the shock assembly in place corroded, the fuel rail corroded and the manifold corroded. The vehicle was taken to the dealer who indicated that there was no such part for the truck and if he installed one the trucks warranty would be void.
- Canfield, OH, USA
- Moody, TX, USA