10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 58,066 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Dasbhboard began cracking at 103,000 miles. Within weeks after initial crack was noticed, the cracks extend from the windshield all the way to the front edge of the dash. Multiple cracks are running over the top and edge of the passenger airbag, causing safety concerns if the airbag was to be deployed.
- Jacksonville, FL, USA
02 Dodge Ram 1500 dash falling apart. Shorted radian wires and rubbing air bag on the passenger side causing significant possibility for air bag failure. Dodge dealer offers no recall or recourse other than costly repair, only to reoccur. Feel like this is an extreme safety hazard in many ways.
- Petal, MS, USA
The contact owns a 2002 Dodge Ram 1500. The contact stated that the instrument panel began to crack in January of 2008. By June of 2008, the panel had cracked into small pieces and a piece fell into the air conditioning motor, which prevented him from using the air conditioner. The dealer would not repair the vehicle for free and is charging $800. The manufacturer provided the contact with reference number 17583492 and advised him to check with the dealer. The contact feels that the manufacturer should replace the instrument panel for free. The failure mileage was 100,000 and current mileage was 116,000. Updated 09/13/08. Updated 09/17/08.
- Pensacola, FL, USA
Cracked dashboard.
- Corona, CA, USA
2002 Dodge Ram 1500 cracked dash from sun. Truck's initial quality was terrible and the dash is cracking due to the sun. This should not be happening to a 5 year old truck that has been maintained and never abused.
- Ormond Beach, FL, USA
I have an 2002 Dodge Ram 1500 @ about 42,000 miles the dash started cracking now its all the way cracked in two pieces. The dealer will not do anything about it. I got online and found out that it is not just mine. There is a lot more.
- Johnson City, TN, USA
The contact owns a 2002 Dodge Ram 1500. The plastic between the windshield and the dashboard has cracked in seven different areas. The cracks have become progressively worse over the course of one year. There are no exposed wires. The dealer stated that they can repair the dashboard at the contact's expense. The current mileage is 70,100 and failure mileage was 60,000.
- Miami, FL, USA
The contact owns a 2002 Dodge Ram 1500. The contact stated that the dashboard has several cracks. The cracks extend from the beginning of the windshield to the end of the dashboard. The vehicle has not been diagnosed. The purchase date was unknown. The current mileage is 53,000 and failure mileage was 45,000.
- Coopers City, FL, USA
I have a 2002 Dodge Ram 1500 quad cab. The other day, I got into my truck and noticed a small crack in the center of the dash near the vent. Next day, I get in and there are 4 cracks. Today, my dash cracked over the edge near the passenger side airbag. After getting online and seeing that this is a common problem, I would like to see something done about this issue (ie - free dash replacements from Dodge). I have had no other complaints about this truck but this is a little ridiculous. This is definitely a manufacturer problem and should be replaced for free. This is what Chrysler/Dodge gets for trying to cheapen their materials in order to save a buck.
- Points, WV, USA
The contact owns a 2002 Dodge Ram. The dashboard has cracked in several places. The vehicle is occasionally parked in direct sunlight and has not been inspected by a dealer. The current mileage is 60,000 and failure mileage was 55,000.
- Boca Raton, FL, USA
The contact owns a 2002 Dodge Ram 1500. The contact stated that the dashboard has two cracks. The cracks extend from the windshield to the steering column. The current mileage is 48,085 and the failure mileage was unknown.
- Miami, FL, USA
The contact owns a 2002 Dodge Ram 1500. The contact stated that over the course of a year, his dashboard has disintegrated into pieces. The defroster vent on the driver side is completely gone. The VIN and purchase date were unknown. The current mileage is 53,000 and failure mileage was 40,000.
- Miami, FL, USA
2002 Dodge Ram 1500 very well kept and clean, dash has cracked in several places and is now seperating and is very near airbag on passenger side! I do not believe that this is safe anymore! the airbad my be deployed and hurt someone! I am very unhappy with this situation and also own another Dodge (magnum) but will gladly switch to another manufacturer if this isn't looked into and something done to correct the problem!! there are many of these cracked dashes out there now and Dodge is looking at many unhappy customers and must deal with this and soon!!!!
- Port Orange, FL, USA
Cracks in the dashboard which does not allow the defogger to direct towards the windshield to enable the clearing of the windshield.
- Jacksonville, FL, USA
Problem is with the dash board/panel cracking on my Dodge Ram 1500 truck. It is a year 2002 truck. On 10/18/2004, I complained to Chrysler, they agreed to replace the dash panel which was cracked in 2 places. The part was free; however, they made me pay for labor. After only a few months, the dash started cracking yet again. In early 2005 I submitted E mails and received no response. I wrote Chrysler complaining on 1/24/05 to which I received a response on 2/16/2005 telling me they would not cover replacement. I contacted Chrysler via E mail again and they pretty much blew me off. I kept copies of the E mail traffic, and my protest that they would not replace the part. Today, I just saw a news story on my local tv channel that showed Dodge Ram owners were having problems with the dash cracking, and they referred consumers to file a complaint with your Agency.
- Kissimee, FL, USA
2002 Dodge 1500 pickup truck has a major problem with cracking in the dash.
- Rockledge, FL, USA
Cracked dashboard in 2002 Dodge Ram 1500 it's cracked in several areas right now. The dealer was unsure how to handle this situation, as they are a used car lot. I never witnessed anything like this before and seeing as how I just bought this vehicle, I shouldn't have to worry about a 4 yr old trucks dashboard breaking up like a jigsaw puzzle. I'm worried about the airbags not working correctly, or worse yet, being deployed with the slightest of bumps from another vehicle. From what I've heard from other owners, they've been told that Dodge is basically brushing them off, saying that their vehicles are pass their mileage and warranty and there is nothing that they can do for them. Well, here's a 2002 Dodge Ram 1500 quad cab with barely 60,000 miles on it. This is not your usual wear and tear item, like a pair of tires or a fan belt. It's a dashboard. They really do need to replace it with a better item and any others that are possibly out there right now.
- Wichita, KS, USA
I have a 2002 Dodge Ram 1500 pick-up truck. At approximately 35,000 miles the middle of the dashboard began to crack. At first it started out as a hairline crack and then grew longer. I have taken my truck to the dealership and showed the defect to the manager, who related the vehicle was out of warranty and there was nothing he could do to have it replaced for free. I have also contacted Chrysler, who also declined to fix the problem, although they did acknowledge that there were many other complaints of the same nature concerning 1999 and up Dodge Ram's. in just 6 months, the hairline crack has not only gotten larger, but now the dash has 4 more cracks in various other locations. One location that is very concerning to me is the one above the passenger side airbag. I have since taken my truck back to the dealership and told them of my concern and that I feel this is now a safety issue. It is obvious that the cracks will continue to grow and become more frequent until the dash cracks in half.
- Shalimar, FL, USA
Our Dodge Ram 1500 was working fine one day the next day the headlights, turn signals, and brake lights were not functioning. We checked fuses and anything else obvious. The next day we took it to a mechanic, after half a day of checking he found that the fuse and relay center which is located under the hood was corroded. This box is not air tight and allows water to get inside and corrode the insides. I believe this is a design defect and should be recalled for it is very dangerous to drive this way. The truck is a 2002 and is no longer under warranty but I think this is beside the point. My husbands business partner has the same truck only a 2003 and after hearing about the problem he popped the hood of his truck and found the very same thing was happening. When contacting Dodge they told us there is nothing they can do. I don't believe this is true I believe they must recall this part. It is dangerous driving without headlights, brake lights, and turn signals and we have been unable to even get the part to have it fixed. I wonder how many other owners have this problem.
- Howell, MI, USA
- Louisburgh, NC, USA