The contact owns a 2002 Dodge Ram 3500. While traveling approximately 30 mph and making a right turn, the steering wheel failed to respond and would not turn. As a result, the contact crashed into a rock causing the vehicle to flip onto the passenger side. The driver side air bag deployed, but the front passenger side air bag did not. The driver sustained head and back injuries and lacerations to the arms. The front passenger sustained head injuries, cuts, and abrasions to the arm from the glass. Both occupants required medical attention. A police report was filed. The vehicle was towed to a salvage yard. The manufacturer was made aware of the failure and instructed the contact to take the vehicle to an authorized dealer. The vehicle was not diagnosed. The vehicle was taken to a repair shop authorized by the insurance company, which indicated that the driver side tie rod, the steering mechanism, and the drive train fractured on the driver side. The contact mentioned that the defective parts were repaired six years before the vehicle was included in an unknown manufacturer recall. The vehicle was not repaired. The approximate failure mileage was 17,000. Updated 10/8/15 updated 10/15/15 updated 10/18/2017

- Elkridge, MD, USA

Dash started cracking about 2007 and is not starting to fall apart in big sharp pieces. If air bag would ever go off I don't know where these pieces would end up, hopefully not in me.

- Alexandria, IN, USA

While traveling at 50 the right front tire slightly touched the gravel on an uneven parkway, and caused the driver to lose control of vehicle, the vehicle flipped and crashed. Upon impact, the air bags failed to deploy. The passenger was killed. When the tire left the road the consumer turned the wheel back to the left to get the vehicle back onto the road. The vehicle fishtailed in the rear and collided head on into the concrete culvert, flipped end over, and rolled upside down into a ditch. Neither air bag deployed. The consumer was told the size of the wheels should be redesigned due to the chassis. (the change of the center gravity caused the vehicle to be unstable)

- Onalaska, TX, USA

The clock spring was replaced 3 times, there was a problem with the door locks, speakers, and body scratches. Also no keyless entry as promised when the vehicle was purchased. Also the passenger door regulator was replaced, the roof seam leaked water

- Jamestown, NC, USA

The vehicle was involved in an accident, and the air bags failed to deploy.

- Manitowoc, WI, USA

At 25 mph our vehicle T-boned another vehicle traveling approximately 50 mph. The other vehicle is completely totaled, and there is extensive damage to the front end of the truck. The whole front end of the truck is pushed back and shifted to the left side of the vehicle, and the frame of the truck is bent. Despite the major damage, the air bags failed to deploy. Contacted Chrysler and repairs are on hold until investigated. Chrysler refuses to provide any information on the status of the investigation.

- Lawrenceville, GA, USA

Consumer noticed after purchase of vehicle there was no on/off switch for the passenger air bag.

- Jackson, NJ, USA

Consumer noticed after purchase of vehicle there was no on/off switch for the passenger air bag.

- Jackson, NJ, USA