I received 2 recall notices. I have spent hours trying to work with Chrysler to find a dealership that would be able to fix and align my tow truck. They have been unable to find a dealership within 145 miles of my home. From what I have found out, they have several dealerships that sell my type of tow truck..but none are able to service and align my tow truck. I feel that this is unacceptable. Please advise. [xxx]. parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Tuckerton, NJ, USA

The contact owns a 2008 Dodge Ram pickup truck. He stated he was involved in a crash while driving 55 mph. The front air bags did not deploy at the time of the impact. While exiting the highway, he attempted to steer to avoid hitting an approaching vehicle but the steering wheel would not respond. The vehicle crashed into a concrete barrier along the highway head-on. Later, he received NHTSA campaign id number 09E001000, steering linkages; however when the dealer was contacted they stated that his VIN was not included. The passenger sustained moderate injuries which include head contusions, several cuts from the glass, neck injuries and cracked ribs. The driver sustained minor injuries to the head. Neither the driver or passenger's side air bag deployed. Repairs were made to the vehicle and covered under his insurance. The failure and current mileages were under 6,400.

- Glenwood, IA, USA