8.4
pretty bad- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 3,692 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
On 1/18/2014 we leased a 2013 Fiat 500E ("the car")from kearny mesa Fiat. VIN [xxx]. it had less than 20 miles on it when we took possession of it. On 3/3/2014 it would not charge giving me a large yellow indicator saying the electric vehicle systems were not working. This flashed and then dropped off the screen. On 3/17/2014 the same light on constantly. The car was with the dealer for repair until April 8, 2014, for a total of 22 days. Fiat offered, and I accepted a cash settlement for this repair. On 10/3/2014 the light returned. There were 11747.4 miles on the car. Kearny mesa Fiat performed recall work. On 10/11/2014 the light alternated with the turtle light. Then the car stopped in the middle of a busy intersection. It had 12302 miles. On 10/13/2014 the dealer identified the problem as a failed pim. I gave notice I wanted to return the car. After confirming I had not hired a lawyer, [xxx]. from Fiat offered to sell me another car from Chrysler if I paid an additional $5000. I declined. On 10/17/2014 the dealer returned the car saying the main computer had failed and been replaced. This differed from the 10/13 opinion. On 4/27/2015 (19,817 miles)the warning light returned and stayed on. I brought the car to the dealer (5th time in 18 mo.). service said two modules were "not communicating" and they rebooted the computer system. On 5/5/2015 (20,369 miles) the car stopped completely, flashing the service propulsion system light. It stopped and put itself into park while I was on hwy 67. Cars were driving at me at 60 mph from 3 directions. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Ramona, CA, USA
The contact owns a 2013 Fiat 500E. The contact received notification of NHTSA campaign number: 14V235000 (electrical system). The contact attempted to schedule a recall repair several times and the dealer indicated that the contact had to take the vehicle to California to have the repair performed because it was an electric vehicle. The contact experienced a failure with the vent controls and the dealer repaired the vehicle; however, the contact had to make several attempts to get the vehicle repaired by the dealer. The manufacturer and the dealer did not mention this to the contact when the vehicle was purchased. Due to the fact that the contact relocated to another state, the authorized dealer would not repair the vehicle. The manufacturer was unable to schedule a recall appointment within a reasonable timeframe. The approximate failure mileage was 5,000.
- Cambridge, MA, USA
While slowing to take a right hand turn the car jerked back and had moved itself from drive to neutral. Immediately the "service electric vehicle system" light came on and made a loud noise. I stopped, but was unable to move the car back into drive. The car would not reverse either. Only park or neutral were working. I was forced to put the car in neutral and had someone get out and push the car so we could move to the side of the road. The car was towed to Fiat dealer where they indicated it was a glitch in the software and that it was fixed with a software update "rrt 15-001". exactly one week later the same incident has occurred, and the car is being towed again to the dealership.
- Santa Clara, CA, USA
Fiat 500 E (electric engine) was fully charged. Started car and backed out of driveway. Headed down residential street at approximately 25mph. Within 1/8 mile, "service electrical vehicle system" warning light came up. Car started to lose power, but was able to pull over before car stopped. Car would start, show warning light, but could not be put into drive or reverse to be driven. Was able to put it in neutral and push it to the side of the road. Had towed (flat bed) to Fiat dealer - where car restarted without problem. Fiat dealer could not duplicate problem. Kept car for one week, tested for 100+ miles. Told me "corporate" knew of the problem and was working on a "software fix" - but to take the car home and drive it. This car has been part of a Fiat recall (work completed two months prior) to prevent this type of problem. Did not have the problem before the recall. Same problem occurred in a friend's 2014 Fiat 500 E tonight - exact same way - with engine power failing while car is in motion - with just barely enough time to get out of traffic lane. This friend's vehicle had also had the recall completed a month prior. This problem has been reported by other owners on the internet and needs to be addressed before a car fails in moving traffic resulting in an accident.
- Fair Oaks, CA, USA
The contact owns a 2013 Fiat 500E. The contact stated that the check electrical system sensor began flashing and remained illuminated. The sensor illuminated whether the vehicle was fully charged, halfway charged, or low. The contact notified the local authorized dealer several times, but no remedy was provided. The contact was later informed that the vehicle was included in NHTSA campaign number: 14V235000 (engine). The dealer stated that the parts needed to repair the vehicle would not be available for months. The manufacturer was notified. The sensor remained illuminated and the contact heard a loud noise coming from the engine compartment each time the vehicle was started. The vehicle was not repaired. The approximate failure mileage was 150.
- Clovis, CA, USA
I received a recall notice informing me that my 2013 Fiat 500E was not safe to drive until the power inverter module (pim) was fixed. I called concord of Fiat per the recall notice to order the part, they informed me that they are able to order only one pim part per week. Due to this they are backed up "for months" and can not give me a date that my part will come in, nor a date that my car will be fixed. For over six weeks I have been unable to safely drive my car. I have filed a claim with Fiat. They are unwilling to compensate me for my loss. I continue to remain up-to-date with my lease payments.
- Lafayette, CA, USA
Fiat initiated recall letter was received July 10th. Letter stated to contact the dealer for replacement parts after July 21st. I contacted the dealership August 13th and there is no estimated time for when the defect will be fixed. The defect can cause sudden loss of power and result in sever accidents. I find it negligent of Fiat/Chrysler being unable to fix this problem in a timely manner risking the safety of its customers!
- Redwood City, CA, USA
- San Francisco, CA, USA