Both rear shocks disassembled. The external reservoir to the factory 2021 Badlands bilstein shocks fell off at or around 36,000 miles. I did not hit a particular pothole, drive off road, it-??s used for town/highway driving only, yet both external reservoir cylinders fell off at some point. These are solid cylinders that could cause damage to other vehicles. Now, my vehicle has an unsafe suspension ride, bouncy and kicks, and I-??m scheduled for out of pocket repair.

- Rome, NY, USA

Shocks blew out on the highway with 47500 miles on it.vehicle was pushed sideways when hitting bumps

- Willington, CT, USA

The contact owns a 2021 Ford Bronco. The contact stated while driving 60 MPH, the driver's side rear shock absorber became detached and struck the vehicle traveling behind. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that the shock absorber had exploded causing the shock to detach from the vehicle. The vehicle was repaired, but the failure reoccurred within a year. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 44,000.

- Georgia, VT, USA

The stock bilstein shocks lost the reservoir for hydraulic fluids causing shock absorber to fail while driving. the canister simply fell off. I didn't hit anything other than normal bumps in the road. The vehicle has never been in an accident or offroad to cause the canister to fall off. Many other owners have complained on different blog sites about this same issue. This causes the vehicle to bounce uncontrollably since the shocks are rendered useless without the hydraulic canister/reservoir. Bouncing down the highway is super dangerous, and Ford didn't really seem to be worried that this is happening when I called the 800 Ford Assistance number two different times. I think a recall of these shock absorbers is required. I ended up having to pay for brand new shocks after 36,600 miles and Ford told me I had to use OEM (same bad designed shocks) to maintain my extended warranty. Please research and recall this dangerous part. Here is one forum discussing the issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Howard, OH, USA

The contact owns a 2021 Ford Bronco. The contact stated that while driving at an undisclosed speed, the vehicle was lopsided due to the driver's side front suspension measuring $38.25 inches from the ground while the passenger's side rear suspension measured 40.5 inches from the ground. The contact was concerned that in the event of a tire blowout, the weight distribution would cause a rollover. The vehicle was taken to the dealer where it was diagnosed with a faulty suspension that needed to be replaced. The dealer informed the contact that the vehicle performed as designed per the factory package. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 9.

- Tampa, FL, USA