10.0

really awful
Crashes / Fires:
2 / 6
Injuries / Deaths:
0 / 0
Average Mileage:
7,372 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #37

Oct 022023

Bronco Sport

  • miles
I was on my way to work and as I approached a 4-way intersection, the auto-stop feature on the vehicle shut the engine off. The vehicle's instrument panel started blinking then went completely black. The vehicle became completely disabled... the hazard lights were only functioning intermittently. I tried to re-start the vehicle without success and was not able to shift to neutral. The vehicle was in the middle of the road, so I called a tow to carry it to the dealership. The dealership was able to replicate the issue and blamed it on a 'dead-cell' battery. The dealership even said that the vehicle did the same thing to them once their booster pack was removed, so a simple jump from another vehicle would not have temporarily solved the issue. Before the incident, the vehicle gave absolutely NO warning or indication that the battery levels were low. I cannot believe that with all of the modern vehicle technology available, Ford did not develop a 'low-battery' warning light for their vehicles. I expect Ford to pay for every tow needed in the future due to a dead battery that completely disables the vehicle in the middle of the street.

- Lexington, SC, USA

problem #36

Oct 052023

Bronco Sport

  • miles
Engine alternator failed at approximately 50,000 miles. The bearing failed and the pulley ultimately sheared off. We own 5 of these vehicles and 3 of the 5 have had this issue. The water pump also failed.

- Hulmeville, PA, USA

problem #35

Oct 092023

Bronco Sport

  • miles
Stopped at Red Light on Southbound Groesbeck Hwy & Martin Rd in Warren, MI and engine and all dash lights went out without warning and could not restart car. Was stuck in middle lane of 50 mph traffic with car stuck in gear and no way to push out of traffic. Very dangerous position to be in. Had to call a local tow truck flatbed to puts skids under all four tires to load on flatbed to move car to Crest Ford dealership at a cost of $140

- Warren, MI, USA

problem #34

Oct 062023

Bronco Sport

  • 28,296 miles
My 2021 Bronco failed our family on Friday. The Bronco failed to start upon pressing the start and brake pedal. The main console panel started flashing then cycling through all kinds of failure alerts. There was a series loud noises from the engine, the headlights flashed off and on for over 3 minutes and then the engine started smoking. The doors would not open and we were stuck inside while the engine was smoking. That smoke came through the air vents as well. Finally, I was able to get my door open though couldn-??t open my son-??s rear passenger side door from the outside. He was stuck inside for what seemed like forever. He was able to open it finally and I carried him inside. My son-??s legs are paralyzed and he does not walk. My main concern was getting him to a safe place as I was scared to death that the engine was going to explode in that moment. The engine smoke started to ease up however the electrical burning smell was overwhelming. This all took place in my garage. The trunk would not unlock and my key fob would not engage with the vehicle at all during this time. The trunk hatch lock finally disengaged and I was finally able to get his wheelchair out. Everything failed. I could not get the Bronco into neutral at any point. The Bronco is currently at my local Ford dealer where I was told I have to wait a week before it can even be looked at. I was told "it's just the battery...." There is NO way my experience was "just the battery." As of 10/10/2023 no one from corporate or the dealer has reached out to me. Once I got to the dealer (Jarret Gordon Ford Davenport), they were so dismissive of me. The service advisor never even asked if my son or myself were OK.

- Davenport, FL, USA

problem #33

Dec 262021

Bronco Sport

  • miles
Bought 2021 bronco sport in Dec 21. Since my engine has stuttered and started to die. The panel starts falling as if it is sitting off. This is not the auto engine shut off while idling at a light issue. Upon starting the engine you can hear a ticking and on every certain revelation the vehicle will sputter and start to cut off. It has died on 2 occasions in my driveway, but not yet on the road. It will stutter and start to die almost always in idle, especially in park, but it will do it and stay losing power mainly while driving low speeds or when not pressing gas pedal. I received recall and was told part was not available and didn't know when it would be available and have never been told part was available, but miraculously my recall order was closed without parts ever being replaced. This is like mist of the 8 recalls on this vehicle. 6 recalls where made before the vehicle came off of the train car. 6 recalls were still active the night I drove off the lot AFTER SERVICE WAS CLOSED. My first service was flat spots in my tires from sitting in a train car in Florida heat for 3 months, no parts were replaced, feb and March of last year the recall was closed before my car was in the shop... My dealership is clearing recalls and not reels my vehicle. They are taking advantage of my mental disabilities.

- Middleburg, FL, USA

problem #32

Sep 222023

Bronco Sport

  • miles
There is an oil leak in a new car?!

- Newark, DE, USA

problem #31

Sep 122023

Bronco Sport

  • miles
When trying to start the vehicle, it would not crank. Instead, all dash indicator lights, interior lights, and exterior lights began flashing. Numerous random error messages began flashing on the dashboard screen. Then a large plume of smoke began coming out from under the hood and there was an acrid burning smell. No flames were visible so the fire department would not respond when called and advised to have it towed. After much difficulty loading onto a tow truck (the parking brake would not disengage--dash indicated a parking brake fault as one of the many errors--so it had to be dragged onto the flatbed tow truck) the vehicle was towed to the local dealership in Dothan, AL. Per the dealership, there was an underhood fire involving the starter and battery. We are unable to inspect the damaged components. They stated they are unable to remedy the smoke smell that has permeated the vehicle despite the disabling lung conditions of one of our family members. We have tried numerous times over the last 9 months to get the dealership to perform service required by NHTSA Recall # 22V859, but they keep stating the parts are unavailable. They will not say whether this underhood fire is directly related to the recall already in effect.

- Webb, AL, USA

problem #30

Aug 012023

Bronco Sport

  • 30,000 miles
The contact owns a 2021 Ford Bronco Sport. The contact stated while at a stop light, the vehicle shut off with several unknown warning lights illuminated. The message "Service Collision Assist" and "System Powering Down" were displayed. After the engine cooled down, the contact was able to restart the vehicle. The vehicle was taken to the dealer who was unable to find a cause for the failure. The contact stated that the failure had reoccurred. The vehicle was not repaired. On another occasion while driving 15 MPH and slowing down, the vehicle lost motive power with several unknown warning lights illuminated. The contact attempted several times to restart the vehicle, but the vehicle would not restart. The contact was able to push the vehicle off the roadway and had the vehicle towed to the dealer. The vehicle was not diagnosed. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,000.

- Albuquerque, NM, USA

problem #29

Aug 272023

Bronco Sport

  • miles
Transmission locked in park while attempting to move off of a traffic light. Brakes locked up, unable to start car. Was stuck in the middle lane on a busy street.

- Austin, TX, USA

problem #28

Aug 092023

Bronco Sport

  • miles
I currently am at 14,000 miles on my2021 Bronco Sport. I have had no issues prior to what happened to me on August 9th. While I was at a light my car went completely black with no warning and I was not able to put on hazard lights or put it in neutral to get off the busy highway. I had to call 911 as cars were zipping up close to mine and I was only able to wave my arms to get them to see my car was unoccupied. I was screamed at, honked at all while frantic trying to explain to the 911 operator that I needed a deputy to come and put his lights on behind my car to prevent an accident. My car sat in the middle of the highway with no warning lights on until a tow truck arrived. We then found out there is a way to release the gear and put it into neutral so we could push it to the side of the road. The car was towed to the house where I then had to have another tow truck come get it and tow it to the dealership where i was already waiting for a part. (Differential) At this point it has now been 8 days and i have no updates on what actually happened to my car but in my discovery I have read that this is a more common occurrence than not. Just while waiting in the Enterprise waiting room, waiting for my rental I met a girl with the same exact issue. How many others is this happening to and when will Ford recall this model car before someone is killed? I want answers and want to make sure when they say my car is fixed that it truly is fixed. I am scared to death to drive it now that I even have purchased road flares so I am ready for the next break down, because I truly believe it will happen again.

- Key Largo, FL, USA

problem #27

Aug 132023

Bronco Sport

  • miles
On 2 occasions, 7/30/23 and 8/13/23, my 2021 Bronco suddenly stopped working with no warning whatsoever. I had no way to put on any Emergency Flashers because there was no power. The same day as the first incident, the car was brought to my local Ford Dealer and they couldn't find any problem. When they inspected it the next morning, it started right up.I had been driving the car for 2 weeks and it happened while I was driving again on 8/13/23. It died the exact same way, with no warning and no way for me to alert other drivers around me. My vehicle is currently at the Ford Service Department and they are trying to find the problem.

- North Hollywood, CA, USA

problem #26

Jul 302023

Bronco Sport

  • 35,000 miles
The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at an undisclosed speed, the contact stopped at the stop light. When the light turned green, the contact depressed the accelerator pedal, and the vehicle lost motive power and stalled. There was no warning light illuminated. The vehicle was towed to the dealer; however, the vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000.

- Stratford, CT, USA

problem #25

Jul 172023

Bronco Sport

  • miles
I was driving down a city street in Sacramento and the car just suddenly stopped- engine and everything was off. I could not get the car to turn back on. Emergency lights would not come on, it was if the entire electrical system was out. I was in the middle of the road, so needed to put hazards on to warn others and I could not. Cops came to place flares to warn other drivers after 35 minutes. No warning codes or anything to let me know what was happening. Having car towed. 10 minutes before tow truck arrived, vehicle started, so I was able to move it to a safer place. But the car was inoperable for about an hour and a half.

- Sacramento, CA, USA

problem #24

Jun 172023

Bronco Sport

  • miles
Ford Bronco Sport completely stalled at a traffic intersection nearly causing an accident. All power was off, including lights, doors, and starter. Taking car to dealer on Monday, closed during the weekend.

- Homestead, FL, USA

problem #23

Jun 032023

Bronco Sport

  • miles
While driving on the interstate at 65-70mph, my Bronco Sport lost all acceleration randomly. The engine would rev, but there was no acceleration. I had no indication of errors (no engine light, etc.) Before this happened, I was using the adaptive cruise control. I had to pull over and power cycle the vehicle to fix the issue. This was while traffic was busy with cars flying by me. I have not taken it to a dealership or had it diagnosed yet, but this shouldn't be something that happens anyways. Not only was this scary, it was a huge safety risk as it could have caused a wreck.

- Littleton, CO, USA

problem #22

May 232023

Bronco Sport 3-cyl

  • 36,594 miles
The contact owns a 2021 Ford Bronco Sport. The contact stated that while the vehicle was being serviced, the mechanic informed the contact that coolant was leaking from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was 36,594.

- Katonah, NY, USA

problem #21

May 082023

Bronco Sport

  • 19,000 miles
The contact owns a 2021 Ford Bronco Sport. The contact stated that while approaching a stop light, the vehicle stalled. The contact pushed the vehicle off the roadway. There were no warning lights illuminated. The vehicle was towed to the local dealer however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was contacted and referred him to the NHTSA Hotline and another dealer. The failure mileage was approximately 19,000.

- San Benito, TX, USA

problem #20

Apr 042023

Bronco Sport

  • miles
This morning I was driving to work going approximately 45 mph and the engine in my 2021 Ford Bronco shut off/stalled. Thank GOD there was no one behind me at that time. The dash board lit up and a message appeared saying "put the car in park and restart the engine" There was nothing touched on the car... not the gear shift... nothing to cause the car to shut off. I will contact the Dealership asap but what also concerns me is that fact that I have been trying to get a separate issue resolved regarding a recall. The dealer ship is still trying to get the part to remedy the recall but I dont think the two issues are related.

- Warrington, PA, USA

problem #19

Dec 222022

Bronco Sport

  • miles
Catastrophic engine failure

- San Antonio, TX, USA

problem #18

Feb 072023

Bronco Sport

  • miles
2nd time in a month this car has shut off completely while in motion. Both times in an intersection. No power to even turn on hazards to let traffic know I was stuck. Finally gets some power and hazards are able to come on but they are faulty and glitch, do not stay consistently on. Ford had no answers for me a month ago and just sent me home.

- Rancho Cucamonga, CA, USA

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